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cannot recognise CR3 and cannot auto use last logout seesion

man fai Law
Dear Sir,

After I updated to C1 ver. 12.04 or ver. 12.1 , I found the new version cannot recognise the last session and cannot recongise CR3 format files after use new session . Pls help

https://www.flickr.com/photos/rolleizeiss/48065248477/in/dateposted-public/

Law
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Comments

7 comments

Date Votes
  • man fai Law
    I run the verify and repair , it showed repaired successful and the problem remain .
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  • don maclean
    What camera are the CR3 images from, this is the list of supported cameras:

    https://www.captureone.com/en/features/ ... ed-cameras
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  • man fai Law
    My CR3 comes from EOS R , I process them normally in ver 12.03, after update to 12.04, it fails , I back to ver 12.03 , it runs normal again , I updated to ver 12.1 , still in fails .

    I reported to capture one support this morning .
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  • man fai Law
    I uninstall Capture one totally and re-install from begin by entering the lincense code, it still fails .
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  • man fai Law
    After total clean capture one in win7 , I reinstall ver 12.03, C1 cannot open existing session since the session becomes ver 12.1 session .
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  • Paul Steunebrink
    I saw issue with Canon EOS R and dual pixel raw in the Mac forum. Do you happen to have dual pixel raw enabled in the camera?
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  • SFA
    [quote="parkn123" wrote:
    After total clean capture one in win7 , I reinstall ver 12.03, C1 cannot open existing session since the session becomes ver 12.1 session .


    When a session file is updated to recognise the features of a new release (12.1) a copy of the old cosessiondb file will be saved.

    If you have re-installed V12.0.3 then the copied session file(s) that are at 12.0.3can be renamed and become usable again through 12.0.3.

    Any edit performed in 12.1 will not be available but, from what you wrote before, that will not be a problem since it did not work anyway.
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