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Capture One Pro 7 and activation problem

zabac
I have a problem!
I have OSX 10.6.8 and CaptureOne Pro 7.1.5. I installed the program on the Mac and activated. It is no problem.
I had to reinstall OSX and thereafter activation does not pass. I use the same ID in both cases!
The message I get is: "Could not activate because the activation profile is incorrect."
What's the problem?
Thanks for your help!
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Comments

6 comments

Date Votes
  • Paul Steunebrink
    Open a support case with Phase One. They can help you out quickly on this.
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  • zabac
    Do I have any time to seek help from technical support when you need to change the hard drive or when I have to reinstall OSX?
    Thanks anyway!
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  • Paul Steunebrink
    [quote="zabac" wrote:
    Do I have any time to seek help from technical support when you need to change the hard drive or when I have to reinstall OSX?
    Thanks anyway!

    Normally not, but in your case apparently yes. When you do certain maintenance you can deactivate before.
    At any time you can login to the Phase One site and manage your activations, and deactivate them all for your key.
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  • zabac
    Damn! In my haste I made ​​a mistake and created a new ID. I realized only when I read business e-mail. Now I'm in agony and I went request technical support for changing the ID and data related to that ID. I'm not sure whether this is possible.
    Now I have three ID's, and I'm tired of just one. You may be given to correct.
    Whether I can correct or it should be "someone smarter" than me?
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  • Bojan Zabcic
    Finally! I've done what I wanted!!
    I managed to change the ID! Now we are left to delete existing IDs to avoid any problems. This is quite confusing!
    Now I have 3 ID, two nicknames (and a third that is generic).
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  • Bojan Zabcic
    Incredible! Congratulations technical support!
    Velo professional and up to date. Fix the mess around all my ID and activation products!
    A big thank you!
    BŽ
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