Skip to main content

⚠️ Please note that this topic or post has been archived. The information contained here may no longer be accurate or up-to-date. ⚠️

how do i change liciencing for my computer?

phillip2446
i can't find a way to directly talk to anyone at phase one.
i have been trying for the last few days to figure that out.
the website does not give you that option which i think is a major flaw in the site.

i have a licence to install capture one pro software on 2 computers
i did that on my desktop tower and my laptop.
well my laptop died and it went back to apple so i no longer have it anymore.
apple replaced it with a new laptop last week.
i could not cancel or transfer my licence when the laptop died because it did not work.
i have my new laptop and installed the software. i cannot activate it because it says i have activated 2 computers already but i can't get a hold of anyone at phase one to cancel the my old laptop activation and activate the new one.

does anyone know how to get a hold of them?
i have been very frustrated .
i emailed them last friday.
there is no phone number on the website to call
the technical support has not emailed me back on how to do this.
it has been 7 days now.
their customer support bites.

not a happy customer. ☹️

any help would be appreciated.
0

Comments

2 comments

Date Votes
  • Anonymous
    Unrivaled Technical Support is always provided 18+ hours per day M-F and occasional Holidays and Weekends.
    The best way to get assistance is to create a Support Case
    Support Site: http://support.phaseone.com
    A reply to a submitted Support Case is quite timely and never closed until resolved.

    There are also very detailed FAQs and Knowledge Base articles available 24/7
    There is no phone or email support so not quite sure where your message went.
    The Support Policy is located at the web site as well.

    http://www.phaseone.com/Content/Support ... 20-%20main

    For Activation problems you will need to submit a Case and provide your Product Key and your Profile email address.

    Sincerely,
    k c
    0
  • phillip2446
    Unrivaled Technical Support is always provided 18+ hours per day M-F and occasional Holidays and Weekends.
    The best way to get assistance is to create a Support Case
    Support Site: http://support.phaseone.com
    A reply to a submitted Support Case is quite timely and never closed until resolved.

    i did this the first day but no one replied except for the automated response


    http://www.phaseone.com/Content/Support ... 20-%20main

    For Activation problems you will need to submit a Case and provide your Product Key and your Profile email address.

    i'll try this again

    thanks

    phil

    Sincerely,
    k c
    0

Post is closed for comments.