Upgrade Price
Hallo,
Last year the price was 99,- euros but this time it’s 119,- plus tax wich brings it up to ca 140,- euros.
Seems to me a little expensive.
Thomas
Last year the price was 99,- euros but this time it’s 119,- plus tax wich brings it up to ca 140,- euros.
Seems to me a little expensive.
Thomas
0
-
[quote="NNN636461174662423937" wrote:
[quote="fatihayoglu" wrote:
[quote="NN635299624516976000UL" wrote:
Eight weeks ago (Oct. 6th) I bought version 10. Now I shall pay 140€ to upgrade to 11..... how to lose customers!
1) You can ask PO if they can give you a discount
2) What should PO have done? To give a heads up to everybody saying "folks don't buy our software we will issue a new one soon"
I am in the same situation. I bought Capture 10 Pro on November 2017. I should have wait. I wrote to the support. Not really fair to proceed that way.
If you purchased it in November, you're probably within the grace period.0 -
Hi C1 fellows 😊
Let me please give my opinion on this endless upgrading of this excellent software.
As a 56 year practising photographer (started at eight), I think that the technical data added to the new Phase One baby is really worth for the price of the upgrade, it's definitely attractive for the new layer capabilities and the speed of process without loss of performance on colors.
If I was a professional user, I surely should upgrade, due to this powerful adds for such a low price.
I never use taggings and classifications, this is not, speaking clearly, a need for amateurs. Only folders with approximately 1500 snapshots every 3 months, I must say that the new version manages perfectly with this kind of folders, but depends of course of the machine and the operating system...
For the time being, I'm happy to save money to buy a new machine that will be able to host the next C1 12 😊
What I still don't like with C1 is the process of session at start, a process that expands unusually the quantity of sub-files.
I'd rather prefer a simple and easy possibility to record the changes on each image in any format in a different file, but mainly without processing the original file. It should be so simple... and cheaper 😊
Have a nice day !0 -
[quote="sky_guy" wrote:
[quote="VAD." wrote:
This is really good, kindergarten like.
Many folks have offered you sound and mature explanations, but you continue to try and bash anyone who doesn't agree with you regarding the price increase. Might I ask, who is acting like they are Kindergarten?
I'm always amazed at the gripes that fly around on forums after a new release. If an increase in $20 is too expensive for someone, then I suggest that photography might not be the right thing for them. In this hobby, we spend thousands of dollars, if not tens of thousands of dollars on gear and accessories. I'm not even remotely concerned about spending an additional $20 for an outstanding piece of software.
Thank you Phase One for the great new features you brought to us with Capture One Pro 11. You are making the software better for users every day and I appreciate what you do!
Hi sky_guy,
reading your post I have the feeling that I'm the only one who complain on Capture One pricing policy.
You really think I'm alone? Look 'round...
To clarify one thing. I'm not criticizing implicitly the price of upgrade, I'm criticizing how suddenly expensive the Capture One is (for me). Purchased the v10 in August this year for 300€ and now P/O asking another 140€ for upgrade. Additionally I purchased one P/O Style pack for 60€. Maybe this will help your advocacy.0 -
I think this whole topic deserves a bit of explanation. Many of us came around October timeframe to PO after Adobe's announcement. Speaking for myself, I made a few evaluations and C1 came out fine, bought the upgrade and a few styles, fine.
Now just 4 weeks after that a new version comes out. I believe that the Adobe deserters would have deserved an extended grace period. PO must have seen an increase in sales in October. Playing devils advocate, the v11 release date may have been very carefully picked.
Again, nothing against upgrades or pricing. I am not expecting anything for free. But PO took a very bad timing and now looks worse than Adobe.0 -
The price is an upgrade price. I remember paying $200 for upgrade pricing on many software programs from Pagemaker to Windows. This is not uncommon. I would like to get the upgrade free too but I understand they are in it to make money.
People, I think you need to look again at this. They come out with a new version. Does that somehow make your current version fail? Does the colors not work? Did the paint fade? No. It still works just fine and they aren't nagging you to upgrade. I think that's just fine. It also works with High Sierra just fine. It may not "officially" say that but it does.
If you don't want to pay for a new edition, don't. Your's still works just fine and the reason you switched to this program is still valid--you wanted better, faster software. And it's not nagging you to pay for a new version!
It's really not much different than buying a new car and then thinking why you deserve get the next model for free because you supported the manufacturer. You don't, in fact, they charge you quite a bit to trade in to the new version--a lot more than $119. With your skills CaptureOne can make you quite a bit of money so the pricing isn't bad.
Consider how much your cameras and lenses cost. The software to process it is just as important. You would pay thousands upon thousands for a new camera (that you probably didn't need upgrade each year) but $119 is too much for software?
I understand. it's hard to justify software because it's not in a physical box like it used to be. We all loved the idea of opening the box and holding the disk in our hands with the smell of fresh plastic when unwrapping the envelope. Cracking open the new 100 page manual and getting the whiff of the fresh ink on the pristine white paper. It was great but that was 20-30 years ago. It's different now with downloading it over the internet, but the software that's actually what you use isn't. It's still new and it took much time for people to write the software. They want paychecks too.
I don't give my pictures a way for free. I don't give my printing a way for free. If they want a new shoot I still charge full price even if they just had one two months ago.
At the end of the day your version 10 still works just as well as it did 3 days ago before you knew the new software was coming out. What changed?0 -
I purchased at the end of October, well before my trial ended as I had decided at that point that I was going to use it going forward. Had I waited until my trial expired I'd be getting a free upgrade. I'm not against paying for upgrades, but the grace period seems very short and paying $119 only 5 weeks after I paid full price leaves a bad taste in my mouth.. I wish they'd take whatever grace period they choose and add any unused trial-period time to it so as not to penalize those that didn't milk every last day out of a trial. That'll teach me I guess. 🙄 0 -
[quote="NN636271034717228928UL" wrote:
Again, nothing against upgrades or pricing. I am not expecting anything for free. But PO took a very bad timing and now looks worse than Adobe.
Agreed - I thought I was buying into a system with a company that was much more customer-friendly, but I'm now second-guessing that.0 -
I upgraded from 6s+ to X and it was well worth the price. Thankfully, Apple does not follow Phase One upgrade pricing or the phone would be $2000. And the X is a true upgrade and not just vague adjectives used to describe C1 11 such as "load speed improved", "More responsive" and 'faster" . The X is an amazing product that is well worth the premium. It is truly like having a laptop and much more in my pocket. https://thenextweb.com/apple/2017/09/12 ... devices-g/
Speaking of apple, look at the reviews of Capture One Pilot app on the app store. 2 stars. "After spending $45K on the camera system the app seems like an after thought created by the geniuses at phase one. What a shame ? I’d imagine a respectable camera company would take pride in all their creations."
"relatively fragile hardware"? i've NEVER had as much as a broken screen on an iphone since the 3g. And I work in very unforgiving environments. Plus the X has an IP67 water resistance rating which means it is splash, water, and dust resistant. What IP rating is the Phase camera?
"you worry about a couple of dollars a month on other costs" - money is money and I will pay for what I think is worth paying for. Looking at earlier posts C1 has basically doubled in upgrade price in recent versions. This is a cash grab and I am not playing ball.
BTW, I actually use the X for ever increasing published videos. Add the Shure Motiv mic on the X and you have great audio with 4k video plus wide/zoom features. I've shot photos for quick web upload using Halide photo app (shoots raw) and can be processed in LR CC on the phone therefore eliminating C1 middleman.
Adobe made a smart move on mobile app with LR and it seems that P1, like Microsoft, missed out on mobile. this is a huge opportunity missed[quote="SFA" wrote:
[quote="NNN635507439502082957" wrote:
I recently tried Lightroom CC mobile on IPhone X and blown away editing 36-megapixel files. $10 for PS+LR is already a steal but the mobile CC component is a killer feature. Not having to carry a bag or laptop(10 pounds total) to be able to deliver processed RAW files on deadline is a HUGE advantage for me(and my back).
The money I saved on C1 11 "upgrade" is going to Adobe.
Never thought Phase One's actions would make Adobe look good.
Your money is also going to Apple. How much was the X?
That much cost on some relatively fragile hardware but you worry about a couple of dollars a month on other costs.
Well, I guess we all do it.
Sticking with the "It's better for my back" makes a better pitch. Better still if you can use the camera phone for your work. Now that would really be a breakthrough.0 -
[quote="NN636271034717228928UL" PO must have seen an increase in sales in October. Playing devils advocate, the v11 release date may have been very carefully picked.
[/quote]
Capture One has released an update in Nov/Dec since 2010 or so.0 -
[quote="BryceSteiner" wrote:
At the end of the day your version 10 still works just as well as it did 3 days ago before you knew the new software was coming out. What changed?
What changes is that they stop support for it. Leaving us no choice but to pay what they ask in case something gets broken with 10, which it will if you see the forum for C1 10 support, there are many unresolved issues, or at least reported in the forum, might be different on their ticketing system (and i mean they may have even more there). 😂0 -
[quote="GPicora" wrote:
[quote="BryceSteiner" wrote:
At the end of the day your version 10 still works just as well as it did 3 days ago before you knew the new software was coming out. What changed?
What changes is that they stop support for it. Leaving us no choice but to pay what they ask in case something gets broken with 10, which it will if you see the forum for C1 10 support, there are many unresolved issues, or at least reported in the forum, might be different on their ticketing system (and i mean they may have even more there). 😂
GPicora's point is that nothing has been broken in version 10 just because version 11 got released. All the things mentioned in the forum were issues that were there before the released of version 11.
Version 10 was an excellent software package. People were lauding it back in October when Adobe made their changes. Version 10 today is exactly the same software that it was back in October. So, it is still excellent.
Yes, there may be no more bug fixes coming (although we can't be 100% sure of that). But, you can still create superb images using version 10 without paying for the version 11 update. Only do that if you find the changes to your benefit.0 -
[quote="NNN635507439502082957" wrote:
"you worry about a couple of dollars a month on other costs" - money is money and I will pay for what I think is worth paying for. Looking at earlier posts C1 has basically doubled in upgrade price in recent versions. This is a cash grab and I am not playing ball.
Well if you don't need C1 and you don't like the price (though you seem to have entirely missed the point I was making about relative costs) don't buy it.
Get a spare Shure microphone or something instead. That would probably make more sense if you are doing more an more with video anyway.
I'm not sure what your hardware comments and comparisons have got to do with Capture One now why my cost comparison observation should prompt you to make them but I don't really see how they relate to the subject anyway.
Grant0 -
AMBGRANT,
Your argument is similar to those argument people would say to anyone protesting about an issue: "if you don't like this country, get out" In fact, you seem to want to quell discussion in a forum by suggesting we create support tickets instead.
Video is just one aspect of my job these days.
And the reason I bring in hardware is that the X is an real upgrade worthy of a price increase over iPhone 7/7s and even 8. If Apple had followed phase one pricing it would probably be $2000.[quote="SFA" wrote:
[quote="NNN635507439502082957" wrote:
"you worry about a couple of dollars a month on other costs" - money is money and I will pay for what I think is worth paying for. Looking at earlier posts C1 has basically doubled in upgrade price in recent versions. This is a cash grab and I am not playing ball.
Well if you don't need C1 and you don't like the price (though you seem to have entirely missed the point I was making about relative costs) don't buy it.
Get a spare Shure microphone or something instead. That would probably make more sense if you are doing more an more with video anyway.
I'm not sure what your hardware comments and comparisons have got to do with Capture One now why my cost comparison observation should prompt you to make them but I don't really see how they relate to the subject anyway.
Grant0 -
[quote="nbirkett" wrote:
[quote="GPicora" wrote:
[quote="BryceSteiner" wrote:
At the end of the day your version 10 still works just as well as it did 3 days ago before you knew the new software was coming out. What changed?
What changes is that they stop support for it. Leaving us no choice but to pay what they ask in case something gets broken with 10, which it will if you see the forum for C1 10 support, there are many unresolved issues, or at least reported in the forum, might be different on their ticketing system (and i mean they may have even more there). 😂
GPicora's point is that nothing has been broken in version 10 just because version 11 got released. All the things mentioned in the forum were issues that were there before the released of version 11.
Version 10 was an excellent software package. People were lauding it back in October when Adobe made their changes. Version 10 today is exactly the same software that it was back in October. So, it is still excellent.
Yes, there may be no more bug fixes coming (although we can't be 100% sure of that). But, you can still create superb images using version 10 without paying for the version 11 update. Only do that if you find the changes to your benefit.
My point is that leaving 10 without support forces the user to upgrade to 11 if there is a bug that won't be resolved on that version, but on 11. Im in the software business myself and I haven't sell a "performance improvement" as a new feature or a killer enhancement to ask money for it.
10 is still excellent... ?? well for me maybe and many other people, but from what I read in c1 10 forums its has many bugs that weren't addressed. And 11 came out as "beta" some say.
This whole topic i think at PhaseOne are laughing at, i really doubt they will do something about it. But the least thing we can do is to show how many of us users are not pleased by this pricing. And at the end I would for sure end up buying the upgrade, but maybe 11.1 or 11.2, or wait til 12 in a year, to make the "investment" worth it. (even for some and I wont argue that, is worth it already), I think this whole "rage" is not because we don't have the money, or the ROI is low, but is a matter ofprinciple
.0 -
[quote="NNN635507439502082957" wrote:
AMBGRANT,
Your argument is similar to those argument people would say to anyone protesting about an issue: "if you don't like this country, get out" In fact, you seem to want to quell discussion in a forum by suggesting we create support tickets instead.
Video is just one aspect of my job these days.
And the reason I bring in hardware is that the X is an real upgrade worthy of a price increase over iPhone 7/7s and even 8. If Apple had followed phase one pricing it would probably be $2000.
I am also not sure what the iPhone has to do with Phase One pricing. Whenever I have got a new phone, i have had to pay full price for it (usually around $1,000, built into my contract pricing); there has never been a cheap 'upgrade' option. In Canada, the iPhone X is only available as a new product (no upgrade) at a cost of around $1,500. For me, there is nothing about the iPhone X that would be useful so, I will stick with my iPhone 6s. I feel no pressure to get the X just because Apple has released it and has a great marketing campaign.
With software, buying a perpetual license gives you the right to use the software version you buy. It does not provide for free perpetual upgrades, unless you they offer an upgrade plan and you buy. There are exceptions (e.g Topaz) but, I would expect to have to pay for a new major version of a software package. Adding 20 Euros the the upgrade price is not a big deal in the context of the cost of photography although, I agree that the timing of the increase may not have been optimal.0 -
False argument: try processing D850 files on that purchased copy Capture One 3, 4, 5 on High Sierra. You are forced to upgrade due to camera and OS upgrades and P1 knows it. [quote="nbirkett" wrote:
[quote="NNN635507439502082957" wrote:
With software, buying a perpetual license gives you the right to use the software version you buy. It does not provide for free perpetual upgrades, unless you they offer an upgrade plan and you buy. There are exceptions (e.g Topaz) but, I would expect to have to pay for a new major version of a software package. Adding 20 Euros the the upgrade price is not a big deal in the context of the cost of photography although, I agree that the timing of the increase may not have been optimal.0 -
[quote="NNN635507439502082957" wrote:
False argument: try processing D850 files on that purchased copy Capture One 3, 4, 5 on High Sierra. You are forced to upgrade due to camera and OS upgrades and P1 knows it.[quote="nbirkett" wrote:
[quote="NNN635507439502082957" wrote:
With software, buying a perpetual license gives you the right to use the software version you buy. It does not provide for free perpetual upgrades, unless you they offer an upgrade plan and you buy. There are exceptions (e.g Topaz) but, I would expect to have to pay for a new major version of a software package. Adding 20 Euros the the upgrade price is not a big deal in the context of the cost of photography although, I agree that the timing of the increase may not have been optimal.
Why use old software with new camera and OS as an argument?
Did I miss the news that the equivalent old Lightroom can process D850 on High Sierra? 😐
It's like the people I know still on Snow Leopard buying a D850. Nope, not happening. They ain't the latest & greatest G.A.S. type of people.0 -
[quote="NNN635507439502082957" wrote:
False argument: try processing D850 files on that purchased copy Capture One 3, 4, 5 on High Sierra. You are forced to upgrade due to camera and OS upgrades and P1 knows it.
I agree with Wesley's comments here. All software has limitations. If you want to do things that exceed the limits of the software, you will need to change it somehow. If I were to buy a D850, I would know that my current software couldn't read the files and would factor in a software update as a cost of that purchase. LR is the same.
Personally, I would like to see software designed with modular camera upgrades so that one could add new camera support without needing a full software version upgrade. But, that is just a different design model. And, there may be good technical reasons why could not be done - I don't know enough about the RAW conversion process and file format to make intelligent comments on this.0 -
Just got answer from support. They admitted there was a typo on the website therefore the lower price for the upgrade 10 to 11 was 99,- EUR it was corrected the other day with the higher price 119,- EUR. I asked kindly for a discount code but I got a middle finger from them. Thats the new PhaseOne they don't negotiate with their customers. 0 -
[quote="danielschweinert" wrote:
Just got answer from support. They admitted there was a typo on the website therefore the lower price for the upgrade 10 to 11 was 99,- EUR it was corrected the other day with the higher price 119,- EUR. I asked kindly for a discount code but I got a middle finger from them. Thats the new PhaseOne they don't negotiate with their customers.
I feel compelled to reply to your statement above.
For starters, did Phase One say the words to you that you indicated above? (The words F You.) If they did not, it is noted that you are slandering another company.
Second, Phase One made a typo that was quickly corrected. It was an honest mistake. What makes you entitled to go after them for something you do not deserve? Is that something you do in your commercial photography business as well? Noted.
Third, I suggest you re-read the Disclaimers on your very own website. You state on your website that your company is not held responsible for errors on your website. Phase One’s website has disclaimers that indicate the same. Why are you trying to hold Phase One to a different standard?0 -
hehe... burned... 0 -
[quote="SFA" wrote:
[quote="NNN635507439502082957" wrote:
I recently tried Lightroom CC mobile on IPhone X and blown away editing 36-megapixel files. $10 for PS+LR is already a steal but the mobile CC component is a killer feature. Not having to carry a bag or laptop(10 pounds total) to be able to deliver processed RAW files on deadline is a HUGE advantage for me(and my back).
The money I saved on C1 11 "upgrade" is going to Adobe.
Never thought Phase One's actions would make Adobe look good.
Your money is also going to Apple. How much was the X?
That much cost on some relatively fragile hardware but you worry about a couple of dollars a month on other costs.
Well, I guess we all do it.
Sticking with the "It's better for my back" makes a better pitch. Better still if you can use the camera phone for your work. Now that would really be a breakthrough.
And, how much was you iMac or MacBook to use CO?0 -
@sky_guy seems like you are the PhaseOne police here? 😂 😂 😂
I will shut up for now but in my opinion 119,- EUR for an upgrade from 10 to 11 is overpriced and PhaseOne got very greedy lately.0 -
-- "And, how much was you iMac or MacBook to use CO?"
if apple followed P1 pricing the Macbook Pro baseline modele would be $3500.0 -
Just to add something to this. We have had multi licence (5 users) for the last 3 years and our price to upgrade is as follows:
2014 - 169 Euros
2016 - 229 Euros
2017 - 206 Euros
The upgrade to 11 now comes in at a total of 419 Euros plus tax... Double last year?!
I appreciate C1 is a good piece of software (but not without it's bugs), but this really leaves a bitter taste in my mouth. I have been with Capture for years but this is the first time I am starting to look elsewhere.
I have opened a support case but haven't had a response in over 5 days to confirm if this is correct.0 -
[quote="VAN_SAMSTROEM" wrote:
@sky_guy seems like you are the PhaseOne police here? 😂 😂 😂
I will shut up for now but in my opinion 119,- EUR for an upgrade from 10 to 11 is overpriced and PhaseOne got very greedy lately.
No Daniel, I’m just not afraid to speak up. You and a few others, are being ridiculous and posting comments that are completely untrue. Is Daniel Schweinert Photography doing so bad these days that 20 euros crushes you? Or do you have other alterior motives behind your slandering of Phase One?
Capture One 11 is an outstanding piece of software. Phase One has decided to charge a little more to upgrade. If that’s what they need to do for their business model, that is their prerogative to do so. You as a consumer can decide whether or not it is worth it to you to upgrade. But to post untrue things and unfairly attack the company for it is flat out wrong. How would you feel if a photography client did that to you? Seriously, think about that for a moment...0 -
"I have opened a support case but haven't had a response in over 5 days to confirm if this is correct."
HEY SFA aka AmB Grant, there goes your suggestion about opening support cases . What a joke. And for those who say $20 is nothing what happens when the cost to upgrade is $40, $60, $100 more. This is boiling the frog by slowly increasing the temperature. Except the frog has options in this case. They are not getting my $.0 -
*** please ignore **** 0 -
[quote="sky_guy" wrote:
[quote="VAN_SAMSTROEM" wrote:
@sky_guy seems like you are the PhaseOne police here? 😂 😂 😂
I will shut up for now but in my opinion 119,- EUR for an upgrade from 10 to 11 is overpriced and PhaseOne got very greedy lately.
No Daniel, I’m just not afraid to speak up. You and a few others, are being ridiculous and posting comments that are completely untrue. Is Daniel Schweinert Photography doing so bad these days that 20 euros crushes you? Or do you have other alterior motives behind your slandering of Phase One?
Capture One 11 is an outstanding piece of software. Phase One has decided to charge a little more to upgrade. If that’s what they need to do for their business model, that is their prerogative to do so. You as a consumer can decide whether or not it is worth it to you to upgrade. But to post untrue things and unfairly attack the company for it is flat out wrong. How would you feel if a photography client did that to you? Seriously, think about that for a moment...
C1 is an outstanding piece of software, albeit with a good deal of bugs. Given, we all love it, that's why we are here. 😊
However, I think you are missing the point, with all due respect. It is not about twenty bucks, hopefully we can all afford that. The real issue is that the cost of upgrade is increasing by 25% year on year, at least over the last 4 upgrades. While increases are not linear, they amount to 25% pa. (€62 in 2014 to €119 in 2017) This is simply not sustainable long term, and even you will start complaining when the dollars get high enough.0 -
[quote="PeterO" wrote:
[quote="sky_guy" wrote:
[quote="VAN_SAMSTROEM" wrote:
@sky_guy seems like you are the PhaseOne police here? 😂 😂 😂
I will shut up for now but in my opinion 119,- EUR for an upgrade from 10 to 11 is overpriced and PhaseOne got very greedy lately.
No Daniel, I’m just not afraid to speak up. You and a few others, are being ridiculous and posting comments that are completely untrue. Is Daniel Schweinert Photography doing so bad these days that 20 euros crushes you? Or do you have other alterior motives behind your slandering of Phase One?
Capture One 11 is an outstanding piece of software. Phase One has decided to charge a little more to upgrade. If that’s what they need to do for their business model, that is their prerogative to do so. You as a consumer can decide whether or not it is worth it to you to upgrade. But to post untrue things and unfairly attack the company for it is flat out wrong. How would you feel if a photography client did that to you? Seriously, think about that for a moment...
C1 is an outstanding piece of software, albeit with a good deal of bugs. Given, we all love it, that's why we are here. 😊
However, I think you are missing the point, with all due respect. It is not about twenty bucks, hopefully we can all afford that. The real issue is that the cost of upgrade is increasing by 25% year on year, at least over the last 4 upgrades. While increases are not linear, they amount to 25% pa. (€62 in 2014 to €119 in 2017) This is simply not sustainable long term, and even you will start complaining when the dollars get high enough.
I agree, the cost is starting to get too steep without a lot to show for it. "Performance improvements" is one thing, but honestly, for the cost of 10 I expected a lot of performance related bugs to be squashed. The difference in features doesn't seem to justify the cost (or the increased cost in this case). Honestly, I'd love to see someone from Phase One chime in here to justify the cost increase. Silence is only going to lead the unsatisfied here to believe it was a money grab.
I'm starting to look at what it might take to move to Lightroom. The fact that Lightroom has an iOS component to it that comes with the subscription is actually quite intriguing, especially since the iPhone can shoot RAW.0
Post is closed for comments.
Comments
103 comments