How to install C1 LE 3.7.3

Diane B

• January 12, 2006 04:24

I downloaded the new version (my info shows that I have one more upgrade--this one) after logging in, etc. I installed it--there were no notes recommending uninstalling the old version. When it opens--it shows as a 15 day trial--and no activation. Is there something that I did wrong in installation--or was I to get an activation code??

Thanks,
Diane B

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  Anonymous

  • January 12, 2006 10:09

  Diane B,
  
  The variables here are - if you installed to exact location as previous version, it should have updated and transferred Activation. A Trial install may result if you placed in another location or under another User Login. You may need to do a complete uninstall / Reinstall to clean this up, but you are always entitled to your 2 computer activations.
  This we will have to handled intenally.
  Please create a Support Case;
  Support Website: http://support.phaseone.com
  
  Regards,
  k c

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  Diane B

  • January 12, 2006 13:50

  [quote="Keith Carpenter" wrote:
  Diane B,
  
  The variables here are - if you installed to exact location as previous version, it should have updated and transferred Activation. A Trial install may result if you placed in another location or under another User Login. You may need to do a complete uninstall / Reinstall to clean this up, but you are always entitled to your 2 computer activations.
  This we will have to handled intenally.
  Please create a Support Case;
  Support Website: http://support.phaseone.com
  
  Regards,
  k c

  
  
  Thanks for your reply. I decided to try an uninstall of 3.7.3 and reinstall in correct folder first. It did work so I don't need further support. Thanks for your help.
  
  Diane B

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