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CO v9.1 Cannot see pictures in browser

Permanently deleted user
Hi every one,

Untill yesterday, the CO 9.1 work fine in tethered shooting. Don't know what happens this morning, but cannot see pictures coming in the browser view. CO see the connection with my camera Nikon D800 (same with a Canon), i can shoot from camera and also from CO, but no pictures is coming in browser. The folder capture is selected.
When i check the folder ''Capture'' in explorater window, i can see the pictures i shoot.

So i back to the CO v9.0.3, and work fine, i can shoot and see pictures in browser.
Try to install again the v9.1, same problem !!

Do someone meet this problem ?
Some advice ?

This computer is not connected to internet, it have only CO and photoshop inside. Dedicate for only shoot in studio.
How can i send a report to the team Phase One if my computer not connected internet ?

Thanks you
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Comments

12 comments

Date Votes
  • Richard Allen
    Tof,
    How did you manage to send this message if you're not connected to the Internet?
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  • Permanently deleted user
    Hi Richard,

    If you read my message, the computer where is Capture one is dedicate only for studio. No firewall, no antivirus.
    And for answers you, maybe i have another computer !!

    Thanks for your understing..
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  • Richard Allen
    Well maybe you can use the computer that is connected to the Internet to send a report as it doesn't have to be from the same computer as the one you're having problems with?
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  • RichardT
    Hi Tof,

    When you are using v9.1, does it have a filter set that does not match any of the pictures?

    For example if a filter was set for 1-star ranking, but none of the pictures had a 1-star ranking, then the browser would be empty.

    Richard T
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  • Permanently deleted user
    Hi Richard T,

    Thank for your anwsers.
    I try this morning to install again Co 9.1, i check what you said, but not filter stars is selected, even in browser, view by rating no selected. I don't understand, i look all the menu if i check or uncheck somethings wrong, but i didn't have time to investigate more, shooting day priority. So, i reinstall back the V9.0.3, and all work fine. Thirday, i will uninstall propely all CO and install the 9.1.

    Christophe
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  • Permanently deleted user
    Hi Richard Allen,

    How you do for register an report ? When i click on Apture One Support, it want be connected on internet.
    Anyway, if really no choice, i can connect it, but need to move all the computer to another room. (i did same things for register the licence CO).

    Christophe
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  • Paul Slot
    This is basically the same behavior I'm describing in the subject I raised earlier (viewtopic.php?f=62&t=22346).

    Did you find a solution? What I did is install Nikon Camera Control Pro for which I still have a license (although I didn't use it for years because CO1 worked fine). It's a bit of a work around, but it functions well. Because of this, I haven't raised a support-case with CO1 (laziness, I know). I'm still interested to know if you have found a solution, though. like in your case, CO 9.03 worked fine. For the rest, I'm sorry, but I can't help you.

    Pablo
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  • Permanently deleted user
    Hi Pablo S,

    I open a support case, (they ask me to disable Open CL, and restart CO), but same things, so no solution for now. When i wll have a answers with ''the'' solution, i ll post here.
    Anyway, the V9.0.3 work fine. (or waiting the next update 😁 )

    Christophe
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  • Paul Slot
    Christophe,

    We'll see 😎
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  • Permanently deleted user
    Finally i found where problem is from

    Here C:\Users\....\AppData\Local\Phase_One\CaptureOne.exe_StrongName_y3yh4brhpfi14u41fltdrpfruizxirsn\9.1.1.14
    The file user.config

    Delete it and start CO


    EDIT: Also when you start CO9.1 or 9.1.1, in tool of NEXT CAPTURE ADJUSTMENTS / All Other, if the choise is "Copy from Clipboard", no picture will come. The reason is than when you start CO, the ADJUSTEMENT CLIPBOARD is empty.
    SO, back to Default if you start a session, if you have already pictures in your session, copy a adjustment from one picture.

    Christophe
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  • Paul Slot
    Thank you,

    This (your edit) makes sense, but it shouldn't be that 'strict', in my opinion. I know that it was not a problem in former releases, because it is a sort of default setting with which I never bothered too much. Oh well, it works now. 😊

    Pablo
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  • Permanently deleted user
    For sure they change something into the tool Adjusment next capture, i never meet this problem before, and i always use ''Copy from Clipboard''.

    So, i am sure than the next update will be fine.. 😁
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