Capture One 7.02 still unresponsive
This software is still very difficult to get anything done with. I am using it on a Mac Pro with OS Lion.
After a while it will just become unresponsive and will finally freeze up. I have to use force quit, then even the bug report freezes up and fails to submit anything. I just purchased the upgrade, as I like the processing with it. But I have to get a job done and it takes too long.
After a while it will just become unresponsive and will finally freeze up. I have to use force quit, then even the bug report freezes up and fails to submit anything. I just purchased the upgrade, as I like the processing with it. But I have to get a job done and it takes too long.
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Me too! I refuse to purchase it until they make it useable. The processing is awesome, but it even crashes when I import files! 0 -
Very strange situation vs this version 7.02. I have new iMac 21,5-inch, late 2012 and after installation Capture worked OK three days with some problems, but I managed about 100 raw files. And now this program doesn't work at all. I try even to reinstall MAC OS and put it on new clean system, no help. It doesn't work! It shuts down or hangs when opening folder with pics and doesn't matter how many in there, one or 100.
Other programs like Aperture and Photoshop works just fine and fast.
???0 -
Three seemingly very serious issues and yet not a single support case regarding the concerns ☹️ ☹️ ☹️ [quote="David5" wrote:
I have to use force quit, then even the bug report freezes up and fails to submit anything...
A final release would not have a "Bug Report" option, so the mention of this suggests you're using a Beta and not a final release. Since we do not have an active Beta, a "freeze" would be the appropriate response of the software as it has nothing to report to.
Unless of course you're referencing the "Crash Reporter" which, if crashing, would suggest some deeper issues with the system the software is on.
I'd suggest that all of you create support cases and get us some details about your system/software so we can help out.
http://www.phaseone.com/en/SupportMain/ ... pport.aspx0 -
Your smugness speaks volumes!
Yes there was a bug report option on mine too 7.0.2! Same issues. I'm not opening a support ticket for a trial version. You want my $300 then up your level of customer service - address these concerns and stop complaining about support cases. This isn't an isolated incident. It's a coding issue.0 -
Sorry I just wanted jump in, Phase One communicates officially only through support cases. If you have an issue or bug create a support case to have it officially addressed, this is just a user-to-user forum that is moderated by Phase staff. Phase has great customer service if you go through the proper channels IMO.
http://www.phaseone.com/en/SupportMain/ ... pport.aspx0 -
[quote="NN183235UL" wrote:
Your smugness speaks volumes!
Not smug at all, an honest observation. We can't help you if you don't let us know there's an issue.[quote="NN183235UL" wrote:
I'm not opening a support ticket for a trial version.
Why not?
Let's get everything working smoothly on your system so you can use the trial effectively and then make a decision to purchase after an effective trial of the software.[quote="NN183235UL" wrote:
You want my $300 then up your level of customer service - address these concerns and stop complaining about support cases.
I'd actually argue the opposite... If you're using a trial you haven't paid Phase One a penny and yet we're here to help you directly, one on one, to find a solution. No purchase necessary. 😜0 -
No thanks. I sent in one of those error reports that isn't supposed to exist because its not a beta.
If you're moderating these forums, you can send the comments to the developers. I don't need a support technician asking if I rebooted my computer, did I clear the cache, or whatever nonsense they want me to go through.
Your company produces software. If the software doesn't work, then it's not worth buying. Why would I spend money on a buggy program to get support and aggregation for said buggy program?
I'm so terribly frustrated because when it works, the processing quality of the images is wonderful.0 -
[quote="NN183235UL" wrote:
No thanks. I sent in one of those error reports that isn't supposed to exist because its not a beta.
If you're moderating these forums, you can send the comments to the developers. I don't need a support technician asking if I rebooted my computer, did I clear the cache, or whatever nonsense they want me to go through.
Your company produces software. If the software doesn't work, then it's not worth buying. Why would I spend money on a buggy program to get support and aggregation for said buggy program?
I'm so terribly frustrated because when it works, the processing quality of the images is wonderful.
I think the deal here is this, if you are unwilling to go through the proper channels to report and resolve issues then you shouldn't really be complaining. The software works great for thousands of other photographers, including myself. I think it is extremely generous that they are letting trial users receive full support and would be something I would take advantage of.
And I am 100% positive support has more to offer than just telling you to reboot your machine, if you want to enjoy the great image processing then you will need to work a little bit to get running smoothly. 😊0 -
[quote="NN183235UL" wrote:
No thanks. I sent in one of those error reports that isn't supposed to exist because its not a beta.
I don't need a support technician asking if I rebooted my computer, did I clear the cache, or whatever nonsense they want me to go through.
Your company produces software. If the software doesn't work, then it's not worth buying.
Why not cut the rudeness and actually put in a Support Case - you may be surprised. And a bit of politeness to Drew wouldn't do any harm either, we should all be grateful he takes the time to offer help.
Yes, there are some annoying bugs for sure, but I have not had any crashes the last couple of weeks using CO Pro 7.02 on Mac Pro 2008 Dual Quad Core Xeon 10.8.2 and a 2012 MacBook Pro non retina and I have used them every day commercially.
Regards0 -
pretty common here- new user/poster comes in ranting and raving about his issues - thinking he deserves special treatment.
doesn't want to follow basic troubleshooting steps.
rude to everyone, then gets put in place by more mature users
and disappears.0 -
[quote="Edward51" wrote:
pretty common here- new user/poster comes in ranting and raving about his issues - thinking he deserves special treatment.
doesn't want to follow basic troubleshooting steps.
rude to everyone, then gets put in place by more mature users
and disappears.
Pretty clear summary. 😁0 -
Alright, I guess I started this, I turned off the open CL acceleration and it seems to be working better. So I guess that was an obvious fix that I did not know about.
It is still slower to respond then version 6 I get the beach ball sometimes just selecting a few files in the browser, but it is not hanging up for a minute or more.
Still, I think I have a right to be a bit gun shy with this product, I have been using it since the P1 back and dslr versions were separate. Version 3 was very solid if limited in some features.
I have had some real legitimate problems with some earlier versions, especially the first version of 5, where it was corrupting the COL files. (happened on a shoot) And of course version 4 which was pretty much a beta release all the way through.
I have put in support cases before, usually it just takes a few incremental versions to be right.0 -
i agree that one should be wary of using a new release like v7 - I wouldn't use it on set with clients yet. I'm using 10.6.8 so it crashes on startup most of the time.
my comment was about user NN183235UL who seemed really nasty - hopefully people like that will think twice before behaving like that on this forum.0 -
Overall, turning off the open CL had made it usable. I like the processing results and it is now tethering with My P45+ reliably, which the 7.01 was not. It still will crash once in a while and there are these weird corrupt previews sometimes.
It seems if I quit it every few hours of use, it responds better. If I leave it open, it will eventually freeze.
Overall though, I have owned 4 P1 backs which have been with one exception rock solid. I do though, continually get annoyed with the performance of the software, I is always the users fault. I am not putting in a support case, I am not using the latest operating system, Or something. I really think Phase needs to bolster their Quality Assurance department. it is not my job to be beta testing it. I just want it to work, like other software products do. It seems like just when it gets to be working normally, they change everything and we have to go trough this extended beta period all over again.0 -
[quote="David5" wrote:
I just want it to work, like other software products do. It seems like just when it gets to be working normally, they change everything and we have to go trough this extended beta period all over again.
But other software products don't always work at release - in fact is is rather normal that developers do not to have a chance in Hades of relying on their development software vendors (multiple) or a large number of hardware manufacturers to provide complete and clean utterly error free products. The photo processing industry is quite exposed to hardware matters in that respect. Other type of software may be relatively free of hardware issues but utterly reliant upon, say, network protocols.
The only way Phase (or anyone esle) could possibly guarantee successs at 100% for every release would be to totally control the entire deliverable and not release anything until every nook and cranny of the software/hardware relationship had been dested to destruction.
That would surely be expensive and disruptive for any sort of third party product support. It might be possible, technically, if only own product cameras were to be supported and you had to buy the hardware to run C1 from Phase as well. A totally closed system.
This is a topic that interests me for a number of reasons. One of them is that I have for some years been a beta tester for some business oriented software and noticed that the last round of development, about two years ago, did not result in an entirely successful release. In fact it has taken the best part of 2 years to get some issues working as they should or at least as close as possible to what was intended when the new software tools that had to be adopted for th development disabled some of the features available in the earlier product. That was despite the product being Windows only - no Mac compatibility to worry about.
We are soon to start the next round of testing for that software for the next version release. No big changes of the development tools this time but the underlying database engine will change and here seem to be some significant additional developments that offer up challenging opportunities for things to go wrong. It will be interesting to see how the testing results develop.
In an earlier life I was for some years part of an internal testing team for a software developer and later a contracted tester for them rather than an employee. The last major release I was involved with was the the best they had ever delivered - a few minor and relatively obscure issues turned up after release. However the release was about 9 months later than planned. Such a delay would hardly go down well in the fast moving image processing market.
Moreover, in the case of C1, testing would have to be undertaken against a moving target of cameras to support, technological changes to predict and computer hardware and OS developments would be ever changing. Not an easy situation to deal with. Very frustrating for all concerned.
At least with the application I will be testing again shortly there are fewer disruptive external influences involved.
For that I am grateful.
Grant Perkins0
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