After Import files have wrong date and time and do not sort

rjgtaylor

• January 19, 2010 17:07

I am currently working on many files and after importing they do not sort correctly by neame and they have the wrong time stamp associated with the file. In the directory in finder the information on the actual files are correct but Phase one is displaying them wrong in version 5.02.

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  Drew Altdo

  • January 20, 2010 01:39

  Hello,
  Sounds like the session you are using has some conflicting data that is causing a the incorrect data to be displayed. The simplest solution is to simply recreate the session file.

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  NN247001UL

  • January 21, 2010 14:50

  I'm seeing this problem too. Recreating the session does fix the issue but I don't like that I have to do this all the time. It's already put me in the position of having to apologize to a client who could not wait for me to fix the order to complete their edit. Fortunately, this time they were sympathetic but please take a look at this because I probably won't be so lucky in the future.
  
  The issue seems very intermittent but my guess is that the sessions are corrupted when the C1 is under a heavy load (processing files, updating previews, etc...) and another task is asked of it, such as opening a different session or moving a batch of images from one folder to another.
  
  Thanks,
  Brion

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  Drew Altdo

  • January 21, 2010 18:52

  Brion,
  Please create a support case and provide us with details about your current setup. System Profile, Session Location and corrupt session file if you have it. From there we can use the data to look for a trend and, if possible, correct for it in a future release. Since the issue is unknown at this time, without details, we cannot offer any concrete solution for you.

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