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Falling at the 1st hurdle

Chris Holgate
I've just bought the Capture One LE 3.7.1 software for Win XP by download following a review in a UK photography magazine.

I have downloaded the user maunal and can't even get started!

I can't create a new session (page 7 of the manual) as I don't have a create new session button. In fact I don't seem to have the drop down menu, the create new session button or the 2 buttons to the left of this (Shown in the capture collection window on page 13 of the manual).

Also I don't seem to have the camera button to the right of the trash button.

I don't know of any other way to get in touch with Phase One about this problem.

please help!

thanks,

Chris
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Comments

6 comments

Date Votes
  • pfiltz
    Concerned:

    I'm looking for a program to deal and handle with RAW images since I just bought a new camera. This is one of my concerns of purchasing software from a mfg outside the US.

    No phone support. 800.xxx.xxxx If there is, I didn't see it on the site. I don't want to throw down $500.00 or so on the table, and get left out on a limb...
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  • Chrissie
    Chris, I must have read the same review as you! I downloaded the trial version a few days ago - it's excellent, I find it preferable to ACR. I got started via 'Help' then 'Getting Started' After that it was a doddle. I don't have the manual so I'm not sure about the buttons you're referring to - I've never knowingly 'Started a new session' - I just access folders from my hard drive and start work. Does this help and can I help more ❓ Let me know.
    Chrissie
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  • Anonymous
    Chris,

    You have the manual for the PRO version. Sorry to say there is not one for the LE version. They are very similar, however, you will see a few explanations of tools, icons, and features that are in PRO but not found LE. I believe you will still find this manual helpful.
    You will use the Browse in order to load new Sessions.
    C:\\Program Files\\Phase One\\Capture One LE \\ Captures\\ and make a new folder here. Load images into this Folder > in Capture One Browse to and select this Folder >Refresh folder icon > and then Insert current folder as permanent collection

    Chrissie is correct, the Tutorials, Tips&Ticks, Videos, Features and Functions, and the Knowledge Base articles found at our web site are very helpful in getting a new User up-the-LearningCurve., as well as the Help pulldown within the software.

    Technical Support is available at the web site where you can Create a Support Case. http://support.phaseon.com

    pfiltz ,
    There is No Phone Support to Users. To be quite honest, phone support is a waste of Technicians time. In the duration of a 20 minute phone call, we can assist and respond to 5 or 6 other Cases with answers to problems. Spending time on the phone with one User, makes it quite unfair and inefficient to other Users. A written exchange is much more effective, and it is a good practice to have all tech support issues well documented. This make all Supporters more knowledgeable, more efficient, and more effective in providing support to Customers. Sometimes a Support Case requires research and testing, \" please hold while I go run a test on this \" just won't work.

    Be sure to know that the Technical Support provided for Capture One is superb. When you create a Case, you will get a very timely response. Between Denmark and the US, this support system is monitored no less than 17 hours / day - M-F, and sometimes even Weekends and Holidays.
    You are more than welcome to submit a Support Case for any questions, problems, or clarification of Features.

    Cheers,
    kdc
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  • Anonymous
    Sorry !
    😲

    http://support.phaseone.com/

    kdc
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  • Chrissie
    Keith
    Following Chris's post mentioning a manual I felt left out so went to the website and downloaded a PDF called 'Capture One LE online help' which is indeed a very good manual and is distinct from the Pro file which is also on the same download list. However it does refer to things that LE doesn't have - could you clarify wether this is for LE users or not?
    Many thanks
    Chrissie
    ps I liked the trial so much I've bought the real thing! 😂
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  • pfiltz
    Hi Keith,

    Time is everything nowadays. I support a company's IT needs, and working with Symantec's Tech support with their products, especially servers is a must.

    Time is not something I don't have alot of. Especially working on wedding images, seniors, and babies 😉 I'm going to have to cut the learning curve down as much as I can, and when I run into problems with PO pro, I'm not going to want to sit back, and wait for e-mails.... If that makes any sense.

    Now if I'm a recreational photog, and I have all the time in the world, that's different. I'm still leaning toward the product, but haven't thrown the money at it yet.

    Regards,
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