Got a reply from Phase One regarding my complaints in v4.
I had submitted a feature request for the following 3 items I feel are important to me - Keyboard shortcuts for Ex and color, quickproof and central cache. Here is their reply:
[color=darkblue:xxupjjbq]R+D has informed me that they will consider EX and Color shortcuts for future release of Capture One for exposure and color.
Quickproof is replaced by Web contact and will not be brought back. Central cache is going to stay as it is the concept of further advancement of this product.[/color:xxupjjbq]
I guess that pretty much settles any hope of having these features back.
Here was my reply back:
Can you please pass along to R&D what a shame it is that they took a program that professionals could use to produce a great workflow and totally ruined it?
I can only hope that that the keyboard shortcuts come come back.
I don't need a web contact, I need quickproofs. As a photographer for a MLB team after each game (where I shoot ~500-600 images) i don't need a web page, I need 10 photos to upload to our website. No quickproofs adds roughly 10 minutes a night to my workflow, not an improvement.
No cental cache is even worse. Now I have to manually clean my HD from all of the proxy files C1 produces instead of having C1 do it, this is going to add probably at least 30-60 minutes a week of extra work. Great improvement.
It is too bad that apparently no one at C1 is a working pro so they don't understand why we are complaining about missing features.
After waiting for 3 years for an upgrade I am sorry it finally came
AARRRGGHH, so frustrating.
[color=darkblue:xxupjjbq]R+D has informed me that they will consider EX and Color shortcuts for future release of Capture One for exposure and color.
Quickproof is replaced by Web contact and will not be brought back. Central cache is going to stay as it is the concept of further advancement of this product.[/color:xxupjjbq]
I guess that pretty much settles any hope of having these features back.
Here was my reply back:
Can you please pass along to R&D what a shame it is that they took a program that professionals could use to produce a great workflow and totally ruined it?
I can only hope that that the keyboard shortcuts come come back.
I don't need a web contact, I need quickproofs. As a photographer for a MLB team after each game (where I shoot ~500-600 images) i don't need a web page, I need 10 photos to upload to our website. No quickproofs adds roughly 10 minutes a night to my workflow, not an improvement.
No cental cache is even worse. Now I have to manually clean my HD from all of the proxy files C1 produces instead of having C1 do it, this is going to add probably at least 30-60 minutes a week of extra work. Great improvement.
It is too bad that apparently no one at C1 is a working pro so they don't understand why we are complaining about missing features.
After waiting for 3 years for an upgrade I am sorry it finally came
AARRRGGHH, so frustrating.
0
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I would love to sit and watch the Phase One people go through 1000+ images with 4.0 in one session, explaining to me where and why it is so much better than 3.7. My impression is that they were so determined to implement Variants and Multiple Views that they were willing to sacrifice workflow efficiency if that is what it took. If I understand it correctly a lot of the change in workflow is a result of adding those features. While I applaud Phase One for wanting to add features, these were features that would have been at the bottom of my list (and doubt that I will use); and if they slow down my workflow compared to what I was able to do in 3.7, well that is just not acceptable. Let's hope they see the light. 0 -
[quote="dmendlik" wrote:
I had submitted a feature request for the following 3 items I feel are important to me - Keyboard shortcuts for Ex and color, quickproof and central cache. Here is their reply:
[color=darkblue:28w3c4ja]R+D has informed me that they will consider EX and Color shortcuts for future release of Capture One for exposure and color.
Quickproof is replaced by Web contact and will not be brought back. Central cache is going to stay as it is the concept of further advancement of this product.[/color:28w3c4ja]
I guess that pretty much settles any hope of having these features back.
Here was my reply back:
Can you please pass along to R&D what a shame it is that they took a program that professionals could use to produce a great workflow and totally ruined it?
I can only hope that that the keyboard shortcuts come come back.
I don't need a web contact, I need quickproofs. As a photographer for a MLB team after each game (where I shoot ~500-600 images) i don't need a web page, I need 10 photos to upload to our website. No quickproofs adds roughly 10 minutes a night to my workflow, not an improvement.
No cental cache is even worse. Now I have to manually clean my HD from all of the proxy files C1 produces instead of having C1 do it, this is going to add probably at least 30-60 minutes a week of extra work. Great improvement.
It is too bad that apparently no one at C1 is a working pro so they don't understand why we are complaining about missing features.
After waiting for 3 years for an upgrade I am sorry it finally came
AARRRGGHH, so frustrating.
It’s a damn shame!!!! They've completely lost touch with their customer base.
I'd love to be a fly on the wall at PhaseOne right now. I'll bet there plenty of arguing and I told you so's going on there right now. You just know there's a small faction of the company who just knew this release was going to be a disaster.
Well Arrogance has been the demise of many a good company... Looks like she's going to claim another one.
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Rob0 -
Let me share some light here.
First of all to go in to centralized vs. de-centralized cache.
This was first changed on Mac with the 2.9 to 3.0 upgrade quite a few years ago. It was a welcome feature when it makes image editing in a networked workflow so much easier. Anyone that open the RAW folder on the network have previews generated and all the changes loaded.
While on the windows side it was cumbersome
http://www.phaseone.com/HOME/Content/Su ... 20-%20Main
Since Mac users was happy with it we simply thought that Windows user would be happy about this too. I believe that users with multiple workstations sees the advantage and also to have Mac and Windows compatibility also is a strength.
But then we have the one man shows with one computer. Here it might not be as smart. Yes of course you can do a search on "CaptureOne" and now you get all the folders, select them with CTRL + A and then delete, now your computer is clean of the files. But that would include the settings files.
There is clearly an advantage with the old system on a single computer and we are looking in to how to accommodate both workflows.
When it comes to the shortcut keys they will be implemented, they are not there right now but I am sure that the product will improve and evolve. What I personally use and personally love is the scroll mouse option, I use the scroll mouse on the sliders which I find quicker when increasing with +16 its one side instead of 16 punches on keyboard..
Right hand on mouse and left hand on keyboard that how I roll 😂
To say we have "Lost touch" is far fetched.
We are here, talking to you, listening to you and so are programmers.
I am sorry that we can not furfill all hearts desire with in the next 24hours. It takes time.
I personally have heard it before when we did the 2.9 to 3.0 update on Mac.
Today most Windows users are jealous on the features we have on Mac which is not available on Windows.
We never did a rewrite on Windows which is the reason to the slow developing pace compared to the Mac.
Now we are doing it. The application available now is the very first one, from here on it will just get better, more features which YOU, our customers are a big part of deciding just like it has previously been!0 -
Hello Ulf
But if You start C1:4 it remembers the last folder and start building it again before You have the time to change to the new folder You have intention to convert.
A simple settings, like the one in the import, will please everyone, a list, “in the raw folderâ€, “in a user map†set in the same way as export map.
I have notice that the WEB gallery function completely remove and recreate the chosen folder, regardless of other files in it, this is not a common way for program to behave, if the folder exists, it should not touch other files and maps.
Roine0 -
Ulf, thanks for the well-thought out response.
The networked vs standalone workflow argument is interesting, but as you point out, both should be supported.
Personally I like having the cache local to the project folder and I DEFINITELY like having the settings files there. But to support those who feel differently, it may be worthwhile to consider offering two options:
- Local or global cache
- Local or global settings files
The theory being that some people may have no need for the cache files (so choose global cache) but they might want to archive their settings along with their images (so choose local settings).
My only serious gripe is that the cache files are generated even when I left-click [er, I mean right-click] on a directory in order to set it as my move-to folder. That's annoying (I've already logged a support issue on this).
On a different note - it's great to hear that workflow improvements like the mouse wheel have been added and that the keyboard shortcuts will find their way back into the app. But the other side of the argument--the part that has driven a lot of us CRAZY--is the fact that workflow features like those keyboard shortcuts were removed at all.
It's one thing to advance forward; I'm all for that. But it's another thing to, in my opinion, short-sightedly take away features that many people found useful, if not crucial, to their workflows.
From our perspective, isn't our frustration about this understandable?
One final note: I'm more and more impressed with the image quality improvements in v4. Right now the usability/workflow issues are driving me nuts, but I'm still using it because the improvement in image quality is absolutely huge vs v3.7.7 (for my 1D MkIII files). Congratulations there.0 -
[quote="roine" wrote:
Hello Ulf
I have notice that the WEB gallery function completely remove and recreate the chosen folder, regardless of other files in it, this is not a common way for program to behave, if the folder exists, it should not touch other files and maps.
Roine
I lost all my files/folders on the desktop because of this behaviour. They were deleted - not even in the Recycle Bin. I got a few back with an undelete programme.
Jeff0 -
I do hope Ulf and Phase One are not just listening but hearing and acting, because all of this was brought up in the betas and nothing happened.
Jeff0 -
Jeff
You bet we are!0 -
Ulf,
Thank you for replying. I am sorry, but I really feel you guys dropped the ball on v4. When the requests came out for features a considerable amount of people said not to go the Mac version for the cache, for the same reasons we are complaining now. All of my friends who have macs won't use C1 because how how terrible they think it is compared to the PC version. If you had been listening to your users you would implement a user setting for the folder to be the old way or the new way. This should have taken your programmers no more than a couple of hours.
Completely removing quickproofs, why? I don't need or want a website created every time I need a small photo. Once again the ability to create the quickproofs are there give me the option of creating a website or just the selected images. Once again this would not take your programmers that long, the function to create the web size images is already in code so all they have to do is loop thru the selected images and call the create image function. Once again give the user the choice not your R&D staff.
I have been asking about the missing keyboard shortcuts since day 1 of the v4 Beta. You may like using the scroll wheel over sliders but I guarantee you it is not as fast as using the keyboard. I tried using the sliders the other day as an alternative and the color jumps all over the place for me and it took me probably a minute to get the color/density I wanted when I can do it with the keyboard in 10 seconds while I hold a conversation with someone. Like I said, I have been asking for this since day one, Keith told me it would be implemented but it is not in the final release.
How about missing the ability to show which files are processed? The ability to tag which files have been processed? There are so many missing features from v3 I can hardly believe it is the same program.
I have been using your software for 5 years so I think I have my workflow down, now you release software that isn't even close to the same program workflow wise. I understand change and the need for same code base etc, but the basic function of the program should not change. MS completely redid the interface to office yet if I press CTRL + B I still get bold font, you don't get the screen to zoom in.
So what you are telling me is to forget my work flow, learn a work flow you like better but then sometime down the road my work flow will be back? Gee, thanks, but I have other things to do than recreate the way I work every time you release a new version of your software like try to get my work done when there already is not enough time in the day.
I have followed "policy" and put in feature requests, I was told point blank this is how it is and we are changing (with regards to cache and quickproofs) and they would think about adding back the shortcuts There has been virtually no replies on this board from anyone at P! so yes, I do feel like you have lost touch with your users.
It is good to finally see some one from P1 here replying to our posts. Maybe P1 will be a more free with disclosing the future of the software, some timelines for when we will see features and letting us know someone is actually listening. You are telling us one thing and tech support is telling us something completely different.0 -
Thanks a lot, Ulf, for your statement! I appreciate it.
central cache: why don't you code the settings folder in the raw folder and make the preview folder selectable? This would meet the different claims.
The opportunitiy to seperate these files ("save settings to...") is better because more flexible in the windows version. And it would meet the claims of shared networks, too - because you could define a central cache especially for previews on an external drive (I did it like that and probably will come back to it in the future).
Usabiltiy of tools: me I like adjustment with the mouse wheel very much too! Very good improvement from my point of view. And something special.
Left hand on the keyboard... yes! Please! It's not so much the existence of shortcuts it's the conception. If I need 3 or 4 keys... that's not usable nor fast. There are 12 F-Keys and from my point of view you should use them all for workflow (even F1). Or - if there is a key combination - it should be possible to use it with one hand.
Me I like the new tools and especially the mouse wheel function. Too, some smart details like the crop dimensions in different sizes. Image quality is improved (if you use noise filters and sharpening - I do not, so this is minor for me personally). And I like more...
On the other hand you changed some really essential things that we had before and that were strong arguments to buy the software (obviously different things for different users).
For me personally, as I mentioned before here in the forum (and meanwhile reported to the support team), the software is unusable as it is unable to display useful previews of the entire image (25% or smaller) of the P45 (and Sony A100 and Minolta D5D and Leica M8 ). They are that far from accurate that I am not willing to start with adjustments or like to look at these poor images. We had several serious reports about this up from Beta 1.
But this was one of the main reasons for me to buy C1: there was no other software that was able to do adjustments without any lag - even in 25% view. Now, with V4, I could do adjustments in 100% crop view - but at 100% there is a 8-/#§*!% lag as in Lightroom, DxO, ACR and so on. And 25% does not exist except as image wash. What do you recommend to do?
And this is the point (just for me personally!) I can't say: "from here on it will just get better". I have to say it will only get better.... consequential, because the current state is: I have nothing (with regard to V4).
Best Regards0 -
[quote="UlfLiljegren" wrote:
Let me share some light here.
First of all to go in to centralized vs. de-centralized cache.
This was first changed on Mac with the 2.9 to 3.0 upgrade quite a few years ago. It was a welcome feature when it makes image editing in a networked workflow so much easier. Anyone that open the RAW folder on the network have previews generated and all the changes loaded.
While on the windows side it was cumbersome
http://www.phaseone.com/HOME/Content/Su ... 20-%20Main
Since Mac users was happy with it we simply thought that Windows user would be happy about this too. I believe that users with multiple workstations sees the advantage and also to have Mac and Windows compatibility also is a strength.
But then we have the one man shows with one computer. Here it might not be as smart. Yes of course you can do a search on "CaptureOne" and now you get all the folders, select them with CTRL + A and then delete, now your computer is clean of the files. But that would include the settings files.
There is clearly an advantage with the old system on a single computer and we are looking in to how to accommodate both workflows.
Ulf… Please. Looking into? It’s a no brainer. If you simply provided a customization to the cache location you’d have the best of both worlds. And if written properly a centralized cache can be located on a server and shared by multiple people. More importantly it would have taken a good programmer less than a day to implement. PO’S current solution is nothing more than the easiest way to make a single user single PC software work in a multi user multi PC environment. It’s a kluge.[quote="UlfLiljegren" wrote:
To say we have "Lost touch" is far fetched.
We are here, talking to you, listening to you and so are programmers.
I am sorry that we can not furfill all hearts desire with in the next 24hours. It takes time.
I personally have heard it before when we did the 2.9 to 3.0 update on Mac.
Today most Windows users are jealous on the features we have on Mac which is not available on Windows.
Oh Please again!!! Jealous? Give me a break. If these are the fantabulous feature of the Mac version than I want my old windows version back. This statement only reinforces my earlier comment.
If by chance these very few but major complaints have taken anyone at PO by surprise then you absolutely didn’t do your homework when defining a windows a replacement. If PO assumed that since the MAC version has been this way w/o complaint for so long windows users would love it, then as I’ve said before you’ve lost touch.[quote="UlfLiljegren" wrote:
We never did a rewrite on Windows which is the reason to the slow developing pace compared to the Mac.
Now we are doing it. The application available now is the very first one, from here on it will just get better, more features which YOU, our customers are a big part of deciding just like it has previously been!
I’ve been there and done that when it comes to designing, developing, and releasing a complete replacement of older software. I understand what you folks are going through and the reasons why you’ve embarked on this venture. And because of this, I have no sympathies for what PO has done to its current Windows user base. PO never should have released 4.0 as an UPGRADE to 3.7. It’s simply NOT an upgrade. It’s something completely different that happens to do the same thing but certainly nowhere near as efficiently. If for business or other reasons you had to release 4.0 now then you should have been very clear to all us window’s users and MORE IMPORTANTY you should have been ready to continue support for the 3.x line until such time the 4.x line was as good or better. Now mind you when I say support 3.x I don’t mean adding in new features, that’s what 4 is all about, I mean continued support for new camera profiles and continued bug fixing. To date PO has not indicated that they intend to do such a thing so many of us who cannot use 4.0 are left with no other alternative but to look elsewhere. Had I done that to my customer base when I was in POs shoes I would have been fired. Plain and Simple.
Ulf, I really do appreciate what you folks at PO are trying to do and I do know how difficult the effort is. I also appreciate the fact that you are now taking the time to address some of our issues with the new release. I just feel/know this could have been handled and planned much better than it was and I hope PhaseOne isn't arrogant enough not to realize that.
My suggestion to the folks at PO? Make a clear statement regarding the missing feature set, addressing each issue since there really aren't that many, and how PO plans to address that feature set (“we’re looking into it isn’t sufficient). In the mean time commit to adding camera profiles and continue bug fixes in the 3.x product line until 4.x is ready for primetime.
This is all you have to do to get most of us off you back and make you windows customer base happy again.
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Rob0 -
PO never should have released 4.0 as an UPGRADE to 3.7. It’s simply NOT an upgrade. It’s something completely different that happens to do the same thing but certainly nowhere near as efficiently.
Perfectly stated and absolutely true.0 -
[quote="rkircher" wrote:
[quote="UlfLiljegren" wrote:
We never did a rewrite on Windows which is the reason to the slow developing pace compared to the Mac.
Now we are doing it. The application available now is the very first one, from here on it will just get better, more features which YOU, our customers are a big part of deciding just like it has previously been!
I’ve been there and done that when it comes to designing, developing, and releasing a complete replacement of older software. I understand what you folks are going through and the reasons why you’ve embarked on this venture. And because of this, I have no sympathies for what PO has done to its current Windows user base. PO never should have released 4.0 as an UPGRADE to 3.7. It’s simply NOT an upgrade. It’s something completely different that happens to do the same thing but certainly nowhere near as efficiently. If for business or other reasons you had to release 4.0 now then you should have been very clear to all us window’s users and MORE IMPORTANTY you should have been ready to continue support for the 3.x line until such time the 4.x line was as good or better. Now mind you when I say support 3.x I don’t mean adding in new features, that’s what 4 is all about, I mean continue
DO post get truncated? This is at least the second post of mine that was cut off mid thought.
To complete my thought.
Now mind you when I say support 3.x I don’t mean adding in new features, that’s what 4 is all about, I mean continue to add new camera profiles and continuing bug fixes.0 -
[quote="UlfLiljegren" wrote:
We never did a rewrite on Windows which is the reason to the slow developing pace compared to the Mac.
Now we are doing it. The application available now is the very first one, from here on it will just get better, more features which YOU, our customers are a big part of deciding just like it has previously been!
How come only Mac users are getting customisable tool bars?
Dave.0 -
[quote="dave_bass5" wrote:
How come only Mac users are getting customisable tool bars?
Dave.
Hi Dave,
This one made me smile, if you don't mind. (I want that too!)
I went through all the functions and menus of both Mac and Windows versions of CO4 since its release (because of writing a manual) and indeed, Mac users have a customisable toolbar as a bonus. However, Windows users have the option to sort the browser thumbnails in ascending/descending order which is missing in the Mac version (don't tell them). Are we even now? 😄
Well, so far, I found in the Mac version more (small) bugs and 'odd behavior' in the interface than in the Windows version. I am primary a Mac user, BTW.0 -
[quote="Paul Steunebrink" wrote:
[quote="dave_bass5" wrote:
How come only Mac users are getting customisable tool bars?
Dave.
Hi Dave,
This one made me smile, if you don't mind. (I want that too!)
I went through all the functions and menus of both Mac and Windows versions of CO4 since its release (because of writing a manual) and indeed, Mac users have a customisable toolbar as a bonus. However, Windows users have the option to sort the browser thumbnails in ascending/descending order which is missing in the Mac version (don't tell them). Are we even now? 😄
Well, so far, I found in the Mac version more (small) bugs and 'odd behavior' in the interface than in the Windows version. I am primary a Mac user, BTW.
To be honest im one of the very small number of people that like V4.
I find most things are an improvement over v3 pro. But, before i get eaten alive, it just suits me better plus i dont mind adjusting my work flow. after all, if i go over to LR/ACR (which i had to for a few months when i got my 40D) ill have to do that anyway.
I can understand why most dont like it compared to v3 but im not one of them. I guess i dont really use all of C1's features so i wont miss them. hardly used any key strokes and don't process loads of shots at any one time.
I am looking forward to the pro version though.
The reason i brought the tool bar up though was because it is in the manual but its not clearly stated that its a Mac only thing. You can see the screen shots are of a Mac but it doesn't actually say its mac only AFAIK.
other than that i found the manual very useful.
Dave.0 -
According to CO support, Macs also get customizable hotkeys for free (I guess that's built into the OS and works for all programs).
Still doesn't help us Windows users though.
Dave - the lack of the little green "processed" dot doesn't drive you crazy?
I feel like it's not a question of whether or not we're able to adapt to the workflow that v4 forces upon us - it's more that there is no usable workflow possible in the current v4.
I'm a highly adaptable kind of guy but I just don't see even the minimum level of support needed for any kind of well-conceived, efficient workflow.0 -
[quote="dave_bass5" wrote:
How come only Mac users are getting customisable tool bars?
Dave.
To Clarify, This is a feature of the Mac OSX operating system, not actually a
Capture One feature. That should have been noted in the documentation but unfortunately it was not.0 -
By the way, I too got a response from CO support about my various feature requests.
They forwarded my requests to the developers (in Denmark, I think). Support had asked me to batch together my 8 requests into one giant list (I thought that was a bad idea, but I did as requested).
Support relayed a response from one of the developers:
The developer said that 5 of the 8 items were already logged in the system.
The developer misunderstood one of the other feature requests.
The developer said nothing of my other 2 requests (most notably - v3.x settings import).
Support set my case to "Finished" after this response. I told them this wasn't good enough.
Here's what I wrote:
------
I'm a programmer and I know very well that just because a feature request has been logged, there's no guarantee that it'll actually get implemented. It's not enough to just hand over a request to engineering and consider the job done; the vast majority of requests of any engineering department never actually get completed.
Many requests are considered low priority (so low that they'll never actually get addressed) or undesirable (and are immediately dismissed). And if a change is to be made, they generally need to be discussed and approved first.
So merely hearing from Mohanad that some of my items were already logged is in no way a satisfying response that merits a "Finished" status for these items.
These items won't be "Finished" until they have been categorized by the developers as:
- On the to-do list, with high/medium/low priority and is targetted for release in version x.x.x
- Feature request rejected due to XYZ.
I realize that this level of tracking is outside of the scope of this system, but without at least a little more feedback, I have no way of knowing if I've completely wasted all this time or not.
Many of these issues are deal-breakers with me. If they are NOT going to be addressed, then I am NOT going to use this software. So I want to know if I just need to wait for, say, version 4.0.1, or if I should give up now.
Alternatively, once the developers decide to add a feature, you could just post that news to the forums. That would be easier than micromanaging each of my requests.
Either way I need more than just "6 of your 9 issues have already been logged".
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Well then, now that v4 PRO is about to be released, will it have an option for a centralised cache as in 3.7, or has this promise been abandoned? 0 -
[quote="Michael" wrote:
Well then, now that v4 PRO is about to be released, will it have an option for a centralised cache as in 3.7, or has this promise been abandoned?
I've never read about a promise re. cache location. For me - happy with the current setup - it boils down to better cache management like in CO3/Win. This has been acknowledged both by numerous users and PO support staff as well since CO4 was released. The result remains to be seen, shortly.0 -
[quote="Paul" wrote:
This is an totaly unnecessary restriction. Why don't they just take the current cache structure as default but let users set something else (e.g. a central cache like in V3x) in the preferences? I don't think it's exorbitant compilcated to code. As much as C1 allows flexible workflow... in this case it's an absurd barrier.
I've never read about a promise re. cache location. For me - happy with the current setup - it boils down to better cache management like in CO3/Win. This has been acknowledged both by numerous users and PO support staff as well since CO4 was released. The result remains to be seen, shortly.0 -
[quote="Paul" wrote:
I've never read about a promise re. cache location.
Take a look at Ulf's post near the top of this thread:[quote="Ulf" wrote:
Let me share some light here.
First of all to go in to centralized vs. de-centralized cache.
This was first changed on Mac with the 2.9 to 3.0 upgrade quite a few years ago. It was a welcome feature when it makes image editing in a networked workflow so much easier. Anyone that open the RAW folder on the network have previews generated and all the changes loaded.
While on the windows side it was cumbersome
http://www.phaseone.com/HOME/Content/Su ... 20-%20Main
Since Mac users was happy with it we simply thought that Windows user would be happy about this too. I believe that users with multiple workstations sees the advantage and also to have Mac and Windows compatibility also is a strength.
But then we have the one man shows with one computer. Here it might not be as smart. Yes of course you can do a search on "CaptureOne" and now you get all the folders, select them with CTRL + A and then delete, now your computer is clean of the files. But that would include the settings files.
There is clearly an advantage with the old system on a single computer and we are looking in to how to accommodate both workflows.
0 -
So, after all these months, there is no progress on the centralised cache issue.
Similalry, there is no progress on some of the other issues that featured heavily in complaints, e.g. no 'develops' sub-folder, and profiles not 'sticking'. Sad really.
I've stopped using C1, but come back here occasionally in the vain hope that some of these v3 LE features will be brought back into the 'upgrade' that is v4.0 -
Hey all,
First post for me. I found C4 on the web tonight and decided to download the trial of v4.1. I'm a freelance photographer shooting with a D80, and I've been using Adobe Bridge with Camera Raw up until now for my basic RAW processing. I thought that C4 would give me a bit more flexibility and with my processing, and for the most part, it does seem to do that.
However, my impression after using the software (and reading what people have to say about it here in the forum) is that PO has truly dropped the ball on CO4. It seems to fall short of being perfect for professional photographers, and is lacking in areas that amateurs or prosumers will find frustrating.
Phase One Management, this section is for you:
Given the current state of PO's support of the software, as well as the way they speak to their customers, I will not be purchasing the full version. For example, I immediately noticed the cache issue when I loaded up C4, and also noted that people have been having that issue for the past year, with no real resolution provided by PO. I work with hundreds of images in individual folders, and I don't want gigs of auto-generated thumbnails for every album I decide to simply look at, or happen to click on by accident (!).
It's not so much the small inconvenience of having to delete those files manually... it's the fact that the software is inefficient and counterproductive in those respects, and as some have outlined here, in many other respects as well. I don't want to reward a company that I know is going to provide crummy support for a product, no matter how much they want me to see the pros instead of the cons.
It's a real shame, I think Capture One has a great opportunity here, but is falling short when it comes to actually giving their customers what they want instead of doing what their internal designers and developers want or think is innovative/cool/whatever.
For now I will stick with Camera Raw and Photoshop. It has suited me for basic image processing and I think most of us still use Photoshop for retouching and advanced editing. Like I said, I don't do this professionally, so that will be fine for the foreseeable future.0
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