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Suddenly can't assign star ratings

Comments

5 comments

  • SFA
    That's not something I have seen.

    However since, from your description, it seems to be only the rating value, might it be a key problem on the keyboard. The zero key perhaps? Or an Undo command?

    I know it seems unlikely but it is probably best considered and eliminated since doing so should be fairly simple.


    Grant
    0
  • Chris Wilson
    [quote="SFA" wrote:
    That's not something I have seen.

    However since, from your description, it seems to be only the rating value, might it be a key problem on the keyboard. The zero key perhaps? Or an Undo command?

    I know it seems unlikely but it is probably best considered and eliminated since doing so should be fairly simple.


    Grant


    I don't think it's that, the keyboard is working perfectly fine everywhere else. And a few times, it's taken 30 or so seconds to reset the rating to 0, long after I'd moved on from that picture. Thanks for the idea though.
    0
  • SFA
    [quote="SoCalChris" wrote:
    [quote="SFA" wrote:
    That's not something I have seen.

    However since, from your description, it seems to be only the rating value, might it be a key problem on the keyboard. The zero key perhaps? Or an Undo command?

    I know it seems unlikely but it is probably best considered and eliminated since doing so should be fairly simple.


    Grant


    I don't think it's that, the keyboard is working perfectly fine everywhere else. And a few times, it's taken 30 or so seconds to reset the rating to 0, long after I'd moved on from that picture. Thanks for the idea though.


    Ok, that seems to have eliminated that possibility.

    I would ask about any auto Sync options for metadata but that seems unlikely based on your description of the problem.

    I think a Support Case may be in order to find out what the Capture One Support team can suggest. Maybe the log files offer some clues.

    Grant
    0
  • Chris Wilson
    I had opened a support ticket, but hadn't yet heard back when I posted this.

    Auto Sync Sidecar XMP was set to "Full Sync". I set it to "Load", and that appears to have fixed the issue. I'm not sure what was resetting it though.

    Thanks
    0
  • Ian Wilson
    Moderator
    Top Commenter
    [quote="SoCalChris" wrote:
    I had opened a support ticket, but hadn't yet heard back when I posted this.

    Auto Sync Sidecar XMP was set to "Full Sync". I set it to "Load", and that appears to have fixed the issue. I'm not sure what was resetting it though.

    Thanks

    If you have it set to full sync, Capture One will be continually comparing the rating it holds with the rating in the XMP sidecar fie. There is a checkbox in the same section of the Preferences for "Prefer Sidecar XMP over embedded metadata" and with that selected C1 might continually undo what you set.

    Ian
    0

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