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process error

locotango
☹️ I installed phase one LE. I open a session with defauft capture and process folders, but I still can't process my files. The process button is not highlighted.
Is there someone who can give me hint?
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Comments

9 comments

Date Votes
  • Jonathan Gilbert
    Take a look at the thumbnail of the image. In the top left corner there is an icon that will display either RAW, Jpeg, or Tiff. You will only be able to process RAW files as Capture One is designed only to work on RAW files.
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  • locotango
    Thank you for your reply.

    Here are some more details:

    I downloaded my raw files before using capture one in a folder; I tried to open it, but on the bottom of the mainscreen of capture one is written '0 raw files' and her are no files presented on the screen.

    How I can verify that I have a verson which supports raw files?

    thank you in advance
    locotango
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  • locotango
    I tried also to open via 'file'-'open'.
    In the window which appears is written on top: 'Selct folder containing RAW files, a single RAW file or a sessionfile.'
    I can see my folder with the all the RAW files in it, but when I choose one, and I press the open button, it will not be opened.

    I guess that shows that my version is for RAW files, but ther is a bug in it?

    regards locotango
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  • Jonathan Gilbert
    Make sure you are using the latest (3.7.7) version of Capture One. you can see if your raw files are supported here:
    http://www.phaseone.com/home/Content/Su ... nguageid=1

    Locate the folder containing your raw files on your computer and drag it into the Organize window in Capture One. Do you files show up when you select that foder in capture one?

    Your Processed folder should have a cog wheel icon to the right of it. If it does not then it is not selected as a processing destination folder. Also is any folder names appear in red that means that Capture One cannot see them.

    Are you trying to view images that are on an external drive? In some situations there can be permissions issues with the files and they will be not be read as raw files. Also if the files have been modified by another program they may be unreadable in Capture One.
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  • locotango
    Thanks for your quick reply.

    files. I checked with the sended linkfrom you: my version of capture one supports Digilux 3 RAW

    I also verified my installed version. It's a 3,7,7 version.

    I draged the folder containing my RAW files to the Organize window; the file are not showing up.

    My processed folde do have a coq wheel icon on the right. and i have no folder name written in red.

    I transfert my RAW files to an internal hard disk.

    kind ragrads

    locotango
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  • Anonymous
    locotango,

    You are doing everything correctly... From the Known Issues List:

    Leica Digilux 3 is not supported in Capture One 3.7.7 for Mac. Ref: TT9223 3.7.7.3122
    Issue Description
    Support for Leica Digilux 3 is not working in Capture One 3.7.7 for Mac This is against what the release note says.
    Workaround
    Use PC version of Capture One


    http://www.phaseone.com/Content/Support ... sList.aspx

    This will be fixed.
    Regards,
    K C
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  • locotango
    Thank you for the reply.

    When that will be fixed, tahnk you to infom me as soon as possible.

    Kind regards.

    locotango
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  • locotango
    It's nice to gey your newslettres, but when will be your system work with someone like me who has a lLeica Digilux 3?
    I bought a SanDisk memory cardwith the option to get free Capture One LE.
    So what you can do for me now, so that i can use your software?
    Will I get the new release also for free, although I downloaded already your last version?

    Sincerely

    locotango
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  • Anonymous
    locotango

    There will be an Update of 3.7.8 which will be Free
    Support for this camera will likely be addressed in this version.

    Regards,
    K C
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