img core socket error 10061

NN634454192894880339UL

• September 20, 2014 20:13

Hi,

First - sorry for my english 😉

Today i suscribed Pro Photo Pro 8. I downloaded it and installed. Then I wanted to start the program but it shows me an error : img core socket error 10061 . I read that it could be a problem with a firewall and I changed everything so it should work but it still shows me the error. Can anyone help me with this ?
I'm using Windows 7 if this help.

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  Drew Altdo

  • September 23, 2014 08:07

  Support may be able to help but as you noted it is related to your Network Settings that we cannot change, only you can manage.

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  mehamlett

  • September 07, 2015 16:53

  I updated from C1pro 7 to 8 and I am having the same problem. what network settings should I adjust?

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  dreckly

  • September 09, 2015 11:11

  [quote="mehamlett" wrote:
  I updated from C1pro 7 to 8 and I am having the same problem. what network settings should I adjust?

  So much information provided.
  
  On launch Capture One needs to call home and establish credentials (including the number of seats in the license). From my own server's squid log...

  DIRECT/94.18.241.206 TCP_MISS/200 GET http://activation.phaseone.com/activationmanager.asmx - text/html
  DIRECT/54.85.164.247 TCP_MISS/200 POST http://( possibly unique identifying data ).monitor-eqatec.com/monitor.ashx? - text/xml
  DIRECT/94.18.241.206 TCP_MISS/200 POST http://activation.phaseone.com/activationmanager.asmx - text/xml
  DIRECT/94.18.241.206 TCP_MISS/200 POST http://cormws.phaseone.com/corm.asmx - text/xml
  DIRECT/94.18.241.200 TCP_MISS/200 HEAD http://coweb.phaseone.com/screen/index.ashx? - -
  DIRECT/94.18.241.206 TCP_MISS/200 POST http://cormws.phaseone.com/corm.asmx - text/xml
  DIRECT/94.18.241.206 TCP_MISS/200 POST http://cormws.phaseone.com/corm.asmx - text/xml

  ...I see that Phase One's server domain in Denmark is parsed, is sent the appropriate data and presumably something appropriate is returned for your local Capture One programme to be allowed to continue. So, your site must therefore not block IP 94.18.241.206 either outgoing or incoming. The Amazon (cloudy) IP 54.85.164.247 MONITOR-EQATEC.COM is probably a statistics function. Here, that entire Amazon IP range is routinely blocked incoming, so any response from them is probably either not sent or not necessary for proper C1 use.
  
  Conversational response(s) may be delayed by the forum's lack of email notifications.

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  Paul Steunebrink

  • September 13, 2015 19:07

  [quote="dreckly" wrote:
  ...
  Conversational response(s) may be delayed by the forum's lack of email notifications.

  
  I think we get that by now (after having that mentioned repeatedly) and you are not the only one affected. All users are including myself. Thank you.

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