C1 3.7 Impossibly Slow

Comments

22 comments

  • superbomba
    i dont think you are missing anything. i have been having similar problems even since version 3.6

    i work with P25 files, 22 megapixels, and it takes a lot of time! even on 10.3. and it seems they havent fixed this problem.

    i have a really really big question: in another topic someone else asked if C1 was going to be compatible with tiger. someone from phaseone answered back this

    ---

    Phase One will not make any specific support for the 64-bit processor because there is currently no benefit in doing so. 64-bit support is primarily for programs that needs to address more than 2 or 4 GB of memory and Capture One does not come near to having that memory need.

    ---

    NO NEED in 64 bit processing??!!!!
    come on!!!
    no need to addrees more than 2 or 4 gb of memory???

    this applications monopolises my 2 processors!!!
    i cant even use safari or navigate through the finder!!

    at another topic, i asked what is the minimum system requirements for C1 working with 200 or more shots from a P25.

    they answered this:

    ---

    Mac
    OS: 10.2.8
    CPU G4
    Mem 512mb, 1Gb Preferred

    ---

    no way i can even dream on working with that configuration!!
    if i try to run C1 in my powerbook G4 1ghz, 512ram its simply useless. it is sloooowwwwwww. and eventualy it will crash.
    that was my initial configuration just when i bought my P25 digital back.

    then i bought a G5 2ghz dual, 1gb ram. still SLOOOWWWW.
    until i upgraded the machine to 2.5gb ram i could work with it (digital back conected to computer). this machine is only used to capture the images in the studio.

    i have G5 2.5 ghz dual, 2.5gb ram and use this machine to process the files. its not as slow as the other one, but it is a nightmare to even think of shooting to the microdrive becaues when i get the files into the C1, i have to wait a lot of time for the application to render the thumbnails.

    oh, and with this i have remembered of something! anyone using the P25 digital back surely has noticed the extremly poore quality of the preview screen on it. it is virtualy useless if used for taking a quick evalution of the picture. the contrast, tone, and colors are quite BAD! and this quality, as bad as it is, is how the files appear just before the thumbnails are rendered in the C1.

    i am a bit dissapointed here. i bought a $30,000 digital back and i found out the only software that can handle the files from the P25 is C1. there is no other way i can process my files.

    i think the problem here is that they are testing their software just to see if it works, not if it perfoms correctly in the working conditions of a studio.
    yes, the application can run on a G4 with 500mb. but that is not the point!! it is as usesless as trying to install tiger on first generation imac. sure it can be done, but not practical at all!

    people at phaseone, please do something about it. you have developed the best digital back in the industry, completely portable, fast!! can shot a frame each second, 22 megapixel files... but.... with the worst handicap! the software! it is a nice software, not the best. it works to convert your raw files, but not performs as it should! this is supposed to be a high performance application. the workflow of a lot of studios depend on it and the time it takes to work is a lot! time is money.

    remember that not only photographer with 6 megapixel cameras are working with C1. remember that you developed a $30,000 digital back that only works with C1. and remember what kind of work depends on it!

    most of the people that bought that back is fashion, wedding, or any other kind of photography where you shoot a lot of frames. i bet that it is not mainly used for product or still life photography were just 5 shots are made of each subject.

    do something about it, PLEASE PLEASE PLEASE fix that issue in C1. or at least do one of this options:

    1- try to get informed on the requirements for the C1 using phaseone P25 files and inform that to your clients about it. please dont say that i can work with a G4. and please dont say that the C1 doesnt need more than 2 gb of ram. i feel offended each time i read that post. a friend of mine also owns a P25. initially he started just as me, same configuration in the computers. until he upgraded his machines to 4 and 6 gb he began to have less problems with C1.

    2- let other companies develop raw converters for the P25 files. please let us have the choice to choose. we feel hand tied when we HAVE to use C1 and have no other choice.

    finally, i dont know if you have beta testers using C1 with P25. but if you do i bet they are not taking the application to its limits or... you are not hearing their cries!

    i would gladdly joing your beta testers group. but you probably wont since i have been a real pain in the ..... with all my complaints. sorry for that, but believe me, each time i have contacted the support guys here in mexico, they always try to look surprised at the problems i tell them about, and all the times they say that C1 is perfect. well, its not. ok, they might be completely igonorant, but when i post here, i get nothing. no response. and it seams that the only guys that are happy are the ones shooting with dSLR's.

    i really love my P25, i think it has been the best investment i have done. please help me love it even more.

    thanx
    0
    Comment actions Permalink
  • Ashley11
    Denmark we have a problem.

    First of I would like to thank James Russell for this time and trouble helping me download the latest version of C1 3.7 - very much appreciated.

    So now I have 3.7 loaded on both my G5 dual processor with 2Gb Ram and on my G4 PowerBook, 1.5Ghz, with 1.5Gb of Ram and a 7200rpm hard drive.

    Tested it straight away with the P25 back on a Hasselbald 555ELD.

    Over a one minute period I held my finger on the bottom to see how fast it would shoot.

    The results:
    On the G5, with the buffer set to 10 and the Capture File Format set to llQ Raw-Large, I got 25 frames. It seemed very glitchy and was never sure when the camera was going to fire again.
    On the G4 PowerBook, with the buffer set to 10 and the Capture File Format set to llQ Raw-Large, I got 16 frames. Very, very glitchy and I only got a 4 to 5 frame buffer before it really slowed down. The spacing between captures we all over the place, some being quite quick others taking ages.

    So I did the same test with C1 Pro 3.6.1 - the program that I had been using up to now.

    The results:
    On the G5, with the buffer set to 10 and the Capture File Format set to llQ Raw-Large, I got 31 frames. It was smooth, one frame after another at a rate of 1 every 2 seconds.
    On the G4 PowerBook, with the buffer set to 10 and the Capture File Format set to llQ Raw-Large, I got 21 frames. The first 13 frames were fast and then it slowed down; however, it was consistent and smooth.

    Denmark, we have a problem.

    Once again, I would like to thank James for this time and trouble but I for one won't be using 3.7 - it's to slow.

    Ashley ☹️
    0
    Comment actions Permalink
  • Peter3
    An update to my original post. I should have noted that it was the 3.7 DB version that was causing me grief. I have since installed the 3.7 Pro version and find it to be working, except for some bugginess when using the overlay utility.

    Interestingly, the DB version has a \"Looks\" button in the tool bar whereas the Pro version has it under the \"Image\" menu. The button is quicker to use.
    0
    Comment actions Permalink
  • Magnus2
    Peter, Superbomba & Ashley, I´m sorry to hear about this and I really don´t have any advice to give. I would just like to say that my own experience with Tiger+C1 3.7 is quite different. My setup; G4 786Mhz/1Gb, G5 dual 2Ghz/2Gb, computers networked, both running Tiger + C1 3.7, Hasselblad 555ELD+H20, both computers running the same shooting-session, shooting from the G4 with the files landing on the G5 enabling me to shoot as fast as I like with the G5 processing all files to 16 bit 200% in the background,
    when the G4 connected to the G5 at the start of work today it rendered all 290 thumbnails in the capture-folder in about a minute, PSCS was running on both computers at the same time. I know that a H20 file is 6Mb smaller than a P25 file, but could this really make such a great difference?? Maybe the difficulty lies in the combination of P25 tethered and C1 3.7?? Do you guys have good local sales-reps that are willing to give you a hand with your problems?? I hope your troubles are solved very shortly!!
    0
    Comment actions Permalink
  • aaanorton
    Well it SHOULD be fast like this... you've got a dedicated capture machine. I've been toying with this idea lately as well. I could have 2 G5s sharing a display through a KVM box. This would allow me to capture with one and display/process with the other. BUT THIS INVOLVES BUYING 2 COMPUTERS TO RUN A SINGLE APPLICATION THE WAY IT SHOULD RUN A ONE COMPUTER! I don't like doing stuff in C1 when I am importing, even Finder imports. I CAN't do anything (without crashes) while doing a batch rename or Apply Settings on lots of files on my G5 2x2 with 3.5 GB RAM.

    [quote="magnus@eklof.se" wrote:
    Peter, Superbomba & Ashley, I´m sorry to hear about this and I really don´t have any advice to give. I would just like to say that my own experience with Tiger+C1 3.7 is quite different. My setup; G4 786Mhz/1Gb, G5 dual 2Ghz/2Gb, computers networked, both running Tiger + C1 3.7, Hasselblad 555ELD+H20, both computers running the same shooting-session, shooting from the G4 with the files landing on the G5 enabling me to shoot as fast as I like with the G5 processing all files to 16 bit 200% in the background, [snip]
    0
    Comment actions Permalink
  • eleanorbrown
    I am using capture one 3.7 with tiger. i have many P25 files that I am working on in a session (500- P25 images from a shoot in Yellowstone na. pk. last week). Capture one is painfully SLOW, especially when I am using curves. The fan on my computer will speed up (I guess the processors are being pushed to their limits??--and I will have to sit and wait and wait for Capture One to make a simple curve change for instance.)

    I have emptied the cache files in my library folder to see if that would help...it didn't. Without going into a lot of specifics, I am on the fastest Mac G5 made today--dual processors, 4 gig of RAM...top of the line machine.

    Any suggestions to speed things up?? Thanks, Eleanor Brown
    0
    Comment actions Permalink
  • Eve Schaefer
    You're not alone. I too have the latest dual processor G5 with 4 gb of RAM running Tiger and I'm having the same performance issues even after I emptied my library cache files.

    Otherwise, I have always liked using the software, I like the new \"styles\" option very much, and I think it's great that Phase One provide a forum like this to hear and respond to our problems.

    I hope Phase One quickly come up with a solution to this problem that seems to be vexing many of us.

    eveS
    H1 + P25 user
    0
    Comment actions Permalink
  • namderf
    capture one has ALWAYS been painfully slow. when we all ran system 9.2 it was great (light phase?) but now, system X.x is the problem. It has nothing to do with Jaguar/Panther/Tiger. they all run just as slowly.
    Furthermore, why is each upgrade a slap in the face. They promise all of these new things. Is it too much to ask to fix the \"know issues.\" Can we just Cmd + to increase preview size already? how about this one? H20 no longer has ISO capabilities with 3.7. who's got a fix for that?
    0
    Comment actions Permalink
  • Ulf Liljegren
    namdef

    I think your post is a slap in the face to us that work hard for you, our customers.
    Yes the old software 2.9 software where quicker, it had half the features and supported 2 camera back and 2 file formats, current version support 68 raw file formats, however we are working on improving speed even further.
    CMD + will zoom in, CMD - will zoom out, CMD 0 will zoom to fit.
    You can change ISO settings on a H20!!!

    If you have problems with your application, then take it up with your dealer (which is the quickest if you are a camera back customer) or log a case at http://support.phaseone.com
    0
    Comment actions Permalink
  • derek hillier
    No problems here, works great on G5 1.8 and G4 powerbook 1.5 using Canon 1ds mkII.Can shoot 3-4 frames per sec no problems.
    G5 is about 30% quicker for batch processing.

    This software is no slower than any other raw capture software,yuo should try the others.


    cheers


    Derek
    0
    Comment actions Permalink
  • Eric211
    I agree.. Go try some other application. Then come back begging for C-1.
    This product is great and may have bugs like any other software here and there. But they are always trying to improve the product which is great in my mind. Keep up the work guys. And like someone posted. they are working with MANY RAW formats.. not one or 2 like the old days. 👿
    0
    Comment actions Permalink
  • Anonymous
    TO peter_c:

    I just purchased version 3.7 (at the unbelievable price of $500 USD!) and I would like to know how to downgrade to version 3.6. Will Phase One let me download it and will I be able to \"activate\" it?

    Like you, I think C1 is slow BUT then we are always looking for lightning fast software that don't exist in the real world...

    Anyway, if you say that version 3.6 is faster than 3.7 and that it will run on Tiger, then I'm willing to try. But I must first have some answers to my questions above...

    Thanks!
    0
    Comment actions Permalink
  • olo1
    Hi!

    running a G4 with only 1.25 ghz and it is still quite fast.
    In terms of multitasking other applications load so slowly one could go out for dinner... 😉

    and that is what I do!

    Seriously one should consider getting an extra machine just for processing...
    And processing large 16bit Tiffs on a Powerbook is obsolete...

    cheers Nicolas
    0
    Comment actions Permalink
  • Anonymous
    You know what? Often times, a software is not slow because it's on a slow machine, it's because it is badly coded (written).

    The best example I can give is Adobe GoLive CS2: it takes 25 seconds to load on a G5 Dual 1.8. Unacceptable. Reason: extremely poorly written and probably also because Adobe writes first for Winblows and duplicates for Mac OS. 🤬

    Cheers.
    0
    Comment actions Permalink
  • CSP
    I think your post is a slap in the face to us that work hard for you, our customers

    what a strange answer, i too think it is a matter of fact that c1 had become slower with every reales but till dpp 1.6 & cs2 appeared on the scene c1 did not have a real competition i image quality. now things changed and the use of the coding power to implement more cameras instead of improving
    the quality and speed for the already supported ones shows up clearly. i understand the commercial reasons to go this way but the price is that c1 lost it's leading position and i think they need a lot of strength to stay competitive with adobe. with no doubt i much dislike the monopoly postion of adobe but it seems they listen more carefully to the needs of there customers.

    christian schneider
    0
    Comment actions Permalink
  • Anonymous
    Are you talking to me?... 👿

    Cool off, my friend. What I said about GoLive stands. It's a bloatware. I WAS NOT TALKING ABOUT CAPTURE ONE, but in general terms. If you think it fits C1, well YOU said it.

    Capture One is an EXCELLENT sofware. I bought it even though I think it is pricey. So, please calm down.

    This is the goddamn problem with discussions today. Whenever you write an opinion, someone gets \"offended\", takes it personally. Geeez!
    0
    Comment actions Permalink
  • Jason1
    Are you talking to me?


    I'm 99.9999% certain that Christian wasn't, as the first line in his message is actually a quote from Ulf's earlier post (but the quote symbols got left off). So don't take it personally, Normand!!

    I've also experienced slow downs with Capture One since the arrival of version 3.6+, processing 1Ds files on a lowly G4. As I have mentioned elsewhere, Capture One 3.5.2 seems turbo charged in comparison to 3.6.x and 3.7.x running on the same hardware and using the same image files.

    Seriously one should consider getting an extra machine just for processing...
    And processing large 16bit Tiffs on a Powerbook is obsolete...


    I can't justify the purchase of new hardware on these grounds, especially as v3.5.2 *is* very usable for converting my 1Ds files using the same hardware. More importantly, if PhaseOne can optimize v3.7 to match the speed of 3.5.2 on my weak system, then the software should also show a substantial increase in speed on a multi-processor G5!

    Jason
    0
    Comment actions Permalink
  • CSP
    [quote="luluwillie" wrote:
    Are you talking to me?... 👿

    Cool off, my friend. What I said about GoLive stands. It's a bloatware. I WAS NOT TALKING ABOUT CAPTURE ONE, but in general terms. If you think it fits C1, well YOU said it.

    Capture One is an EXCELLENT sofware. I bought it even though I think it is pricey. So, please calm down.

    This is the goddamn problem with discussions today. Whenever you write an opinion, someone gets "offended", takes it personally. Geeez!



    no, sorry, i'm talking to ulf because i think this are not the right words from a support agent.
    0
    Comment actions Permalink
  • Anonymous
    Jason,

    I keep reading on this forum that earlier versions of C1 were faster than 3.7. And you seem to agree, citing 3.5.2 As I said, I just purchased 3.7 and was a bit disappointed mostly because I felt I did not get enough for the money.

    Anyway, here is my question to you. I have a somewhat \"lowly\" G4 (533 mHz Digital Audio with 1.5 gig RAM) and I don't have the money now to get the new G5. Oh, and I'm running Tiger. What do you think? Would an earlier version of C1 be the way to go for me? Is it possible to downgrade? How do you do that?

    Another question, if I may: do you think the upcoming 3.7.1 version will address some \"efficiency\" issues?

    I don't know if it's relevant but I use Nikon D1x and D100 cameras.

    Thanks for your help. 😎
    0
    Comment actions Permalink
  • CSP
    [quote="luluwillie" wrote:
    You know what? Often times, a software is not slow because it's on a slow machine, it's because it is badly coded (written).



    i don't think (but hope) that we will see remarkable speed improvements but i would prefer some bugfixes. your assumption is absolute right they need to rewrite the mac code for better performance. but maybe it is some comfort to you also on a dual g5 with a lot of ram c1 it is not very fast....


    christian
    0
    Comment actions Permalink
  • Jason1
    Hi Normand,

    I have found 3.5.2 to be notably snappier than 3.7 in thumbnail generation, slider responsiveness and final processing times when run on a G4 500Mhz. My use of the word 'turbo charged' is, of course, an exaggeration (both thumbnail generation and final processing still take an age in 3.5.2) but I find using 3.7 lethargic in comparison. There were clearly some major changes to the internal code with the move from version 3.5.2 to 3.6.x.

    The 3.5 versions also have an advantage in that they have a Preference setting where you can adjust the quality of the preview redraws that occur whilst dragging the sliders in the exposure tool. If you set this preference to speed, a very block preview is used. This may sound like a disadvantage, but it is actually all the feedback you need whilst dragging the sliders. When you release the sliders, a full preview redraw is performed. This approach worked very well on low powered hardware, and made the sliders much more responsive. Unfortunately, this preference setting was removed in the 3.6+ versions (why PhaseOne, why?)

    The downside with switching back to 3.5 is that you would lose some features: e.g. No styles, no Revert to Before option, etc.

    The release notes say that 3.5.2 supports Nikon D1x and D100. However, I don't know if you would have activation problems or where you can download the older version from. Since you are a 'fully paid up member of the Capture One club', perhaps Phase One support could provide you with a copy to try?

    Do you think the upcoming 3.7.1 version will address some \"efficiency\" issues?


    I don't have any inside info, but like everyone else, I'm hoping that this is an area that PhaseOne will address very soon.

    Best wishes
    Jason

    CORRECTION: 3.5.2 may not be helpful if you are running Tiger. I just tried it on a Tiger system hoping to get some timings to compare, and 3.5.2 produced a whole stream of error messages in the Console.
    0
    Comment actions Permalink
  • Ulf Liljegren
    Our head of R&D Software have made a bold statement for 4.0 software.
    Ofcourse the biggest thing will be on the Windows platform where the software will be a re-written version just like 3.0 was for Mac (Cocoa instead of Carbon)
    But on Mac they are aiming for a speed improvement of a factor x3 when it comes to both processing and preview generation.

    I believe this is something that will please all and this should apply to both PPC and x86 users.
    Release date has not been not been set but will be during second half of 2006.
    0
    Comment actions Permalink

Please sign in to leave a comment.