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Help me petition Phase One to fix this problem

Leigh1
Hi Everyone,

In my workflow I often work on a subset of images within a folder that need to be processed with different settings than the rest of the images in a folder (exposure variations on partly cloudy days, etc.). I used to be able to highlight a selection of thumbnails and then display different images within the selection without losing the selection. Now if I click on a different thumbnail within the selection the rest of the selection will be cancelled and only the new image will still be selected.

I believe this problem started back in the original 3.6 release and much to my dismay, has not been corrected in 3.7 despite Phase One's acknowledgement of it. It seems like such a minor thing to fix but maybe I'm the only one complaining about it. Does anyone else find this problem to be extremely annoying? Please show your support and post a reply if you care about this issue at all. Thanks.

WF
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Comments

8 comments

Date Votes
  • riolok
    I agree that it is inconvenient.

    The other thing that would make the software a little more user friendly is if you could add files to a session by dropping them into the thumbnail section. Since I often upload images manually this would be nice.
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  • aaanorton
    AGREED! And how about some consistency? How about keyboard shortcuts to change pane focus? Why does the Tab button do such silly stuff?
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  • Anonymous
    WF - seems to me the File Tagging capabilities of the Thumbnails can help you with your workflow. A numbered Bullet of 1 through 9 can be attached. This could correlate with your various process settings. Once tagged, you won't 'Lose' any of them.

    riolok - you can manually drag / drop image files into an existing Session, at the Capture Folder.

    aaanorton - I've always found the Tab button to be a bit Silly ! My understanding of it here is that it used to efficiently Rename image files at the Thumbnail display, select > edit > move to next

    Cheers,

    k c
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  • aaanorton
    [quote="Keith Carpenter" wrote:
    WF - seems to me the File Tagging capabilities of the Thumbnails can help you with your workflow. A numbered Bullet of 1 through 9 can be attached. This could correlate with your various process settings. Once tagged, you won't 'Lose' any of them.


    I don't think this solves his (our) problem with this issue at all. His point is that a selection of thumbnails should be persistent even when navigating through different thumbs in that selection. I would add to this that there should be a way to change panes back and forth without losing the selection of thumbs. All this used to work, but does not now.

    riolok - you can manually drag / drop image files into an existing Session, at the Capture Folder.


    Dragging to the thumbnail pane is easier and seems obvious and logical, so why would Phase not implement this? Seems like an oversight to me. GUI, Graphical User Interface.

    aaanorton - I've always found the Tab button to be a bit Silly ! My understanding of it here is that it used to efficiently Rename image files at the Thumbnail display, select > edit > move to next


    Are you for real? The Tab button is silly? Tab should take you to the next editable field all the way through a window and then back to the top of that window after you reach the bottom. Just like it does in every other application known to man. Instead, CO takes you from the (for instance) kelvin value field to the kelvin slider. Now what is the point of this? In each instance, the arrow buttons will add/subtract 50 k. These are effectively identical. So why provide for tabbing between them.
    Shift-tabbing should take you back one editable field. With a modifier, the Tab key could change pane focus. Tabbing is extremely important for users who wish to avoid mousing. The fact that the Tab button selects the name of the selected thumb for renaming is annoying and should be changed.

    Thank you again for your response, but now could you (or anyone else at Phase) please address, or at the very least acknowledge, the more serious bugs in 3.7 that are outlined in other threads here? As far as I know, it is currently impossible to apply settings from one image to a group of others. Isn't this the whole point of CO? Isn't that ability at the root of its success? Batch processing is also crippled by a bug preventing batches to be recognized unless the thumb pane is active. These two items are preventing me from even trying the new version any more. Not only that, but I've read forum replies on line from back before the public release of 3.7 that describe these exact problems. What's the point of beta testing, if you ignore the testers' responses and release the bugs anyway? I would very much appreciate a reply. I'm some $70k into you guys and am a bit miffed that 3.7, just like 3.6, is all but useless.
    I have offered many times here, through dealers and directly to Phase reps to do beta testing for you. I have never even gotten so much as a rejection response. Why is Phase so unresponsive to a great client, such as myself?
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  • RAWson
    with aaanorton. Like norton I too have many months of time invested in C1 and really want it to succeed and flourish. This is my first log on and reply to these forums though I have been reading through them for a few months. This forum topic by Wf, riolok, kc and norton and my recent install of C1-3.7 has me feeling a bit piqued. I installed 3.7 just a few nights ago and already have software freezing up on me, waiting on incredibly slow loadings, tool bar missing, and the application not even appearing in my finder windows. I haven't even been able to get to the other listed difficulties because it won't work that long.

    (I have been shooting with the D70 (please folks I am dealing with a lot digitally lately so give me some slack) and found the combination with C1 3.5/3.6 pretty outstanding and simpler than messing around with PS's actions and all.)
    With all the hubub about Canon and its files being so great, I made the jump recently to shooting with their D20. Now I can't shoot tethered?! I also do not understand an across the board underexposure on almost everything I bring into C1 from the D20. I have to also color balance just about every image as well, and I shoot 200 to 300 to sometimes 800 images a day. It may well be pilot error and I am ready to hear it. I have not had this much time with the software when I was with the D70.

    I also own the Canon G6 for fun and was excited to see you added it to the list of cameras you will support. Alas, was supposed to support. I haven't been able to get through three images of just color balancing or exposure compensation without a freeze up. Any chance you have a plug in for the G6 to work in 3.6, cuz that's where I have to work until this version gets an overhaul.

    I would also like to know if it is possible to have my upgrade count redeposited back into my account until 3.7 is reworked or 3.8 comes out?
    I have been doing my part in showng many fellow shooters I know the wonders of C1 and its ease and simplicity, I wish to continue to do so.

    Is there an uninstall feature in any of the 3.7 .dmg files so I can atleast try a reinstall?
    I too really miss being able to see a different image with in a chosen set with out losing the set.
    thanks
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  • Leigh1
    Hi,

    Thanks to everyone who has responded. The thread seems to have gotten away from my original issue, though. I was hoping to just get various replies in support of this one problem as it may encourage more to post.

    To the Phase One staff - your suggestion is irrelavent as far as I am concerned. I just want this little bug fixed; I've already got a workaround. Thanks.

    WF
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  • Anonymous
    A Petition is not necessary when there is a direct link to Provide Feedback to R&D / Developers. There aren’t too many softwares out there that do this, take advantage of it. Many features have come from Users input.

    used to be able to highlight a selection of thumbnails and then display different images within the selection without losing the selection …maybe I'm the only one complaining about it


    This feature went back to v3.1. I don’t know why it was removed, there may well be a programming explanation, or it may be a mistake. I do know that what you want to accomplish can be done using the tagging capabilities of v3.7 You select Thumbnails, apply a value tag, and this group of thumbnails can be selected at any point, at any time, …even after changing panes. Yes, there would be more steps, but it does work.
    Because I only see Support Cases where this has not been complained about; and this Forum where there are a couple threads, I could not tell you if this feature is being requested to Developers through the Provide Feedback… link. All that want to see its return should do this. I have notified Developers as well.

    Dragging to the thumbnail pane is easier and seems obvious and logical, so why would Phase not implement this? Seems like an oversight to me.

    Some might say dragging to the Captures folder of the Organize tool seems obvious and logical. Send a Feature Request.

    Batch processing is also crippled by a bug preventing batches to be recognized unless the thumb pane is active.

    This is methodology. At the Process tool, choose image output, then select Thumbnails to process, and hit Process button. All that are selected are processed. To function otherwise is a Feature Request that you can send directly using the Provide Feedback… link.

    Apply White Balance and Exposure settings from one image to others that are selected works as intended in v3.7 with New Sessions. The 1st image must remain selected. Select the other images to apply settings to; and the Apply to selected captures icon must be clicked; final step is to choose the desired settings and hit Apply. If the procedure is failing on your machine, try deleting the preference file. KB article: http://support.phaseone.com/KB/Home/Sea ... nguageID=1
    It is located under your User account > Library > Preferences.
    Go into each Session that is having this problem and look inside capture folder and throw away capture settings folder. Previews/Thumbnails/Settings are then gone and will be rebuilt. If still failing a detailed Support Case should be created and sent to Technical Support. Include information as to camera used, file locations, if New Session or brought in from older version of C1.


    …. Its only a Mouse.
    If the tab functions of Capture One are not as expected or are annoying, make a Feature Request through Provide Feedback… link.

    Tethering with a 20D is possible with the exception of using OS Tiger. Using the Canon Capture software is one workaround. Using a different OS is another. Canon released new SDK files and Tiger arrived about the same time as the release date of v3.7 The next update will address this issue.

    Version 3.6 to 3.7 was a Free upgrade and no User was charged. Uninstalling can and should be done for any Capture One PRO version not performing what is known to be functioning. Urgent problems are best handled by Create a Support Case at: http://support.phaseone.com

    Sincerely,
    k c
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  • Leigh1
    Keith,

    Thank you for your reply. I do appreciate that Phase One has the Provide Feedback feature in their software and I have used it several times, including when the selection problem first appeared. I know that issues have to be prioritized and I was attempting to add more weight to my voice by gaining support in the forum. I too encourage anyone reading this to take advantage of the Provide Feedback feature.

    I do still care very much about this one issue, as the ease and efficiency at which I can optimize my images in Capture One is the primary reason I use the program and in my opinion is what really sets it apart from its competition. Thanks.

    WF
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