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SO frustrated!!!

Phil Hawkins
I bought a new computer and the activation will not let me proceed because it says i have no activations left. I follow the instructions to contact support and I am led to a support submission process that is for backs only!! It will not let me submit a support case for software!!!!!! HOW do I activate my C-One v4.5 on my new computer??? The support process is SO confusing and does not do what the instructions say it will do.

I've done everything I can think of, so please do not repeat the same old instructions I have tried before and do not work, i.e., click on the "activate" link on the software...
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Comments

5 comments

Date Votes
  • Paul Steunebrink
    Phase One made this a DYI process: Login at the Phase One site, click on Account (on top) go to License Management and deactivate your license. You will have regained the max. amount of activations for your license (amount differs between light and pro).
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  • Phil Hawkins
    Thank you for the explanation; with all due respect, as I love the product, it seems to me that C1 could include these instructions as easily as they post the notice that the free activations have run out.

    Additionally, the process for requesting support is extremely frustrating, as the directions given for obtaining help with the software leads a user to a support request that is plainly and exclusively designed for hardware support for the backs. Please change this process to facilitate the support process for software.

    Phil
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  • Paul Steunebrink
    [quote="Phil" wrote:
    ...
    Additionally, the process for requesting support is extremely frustrating, as the directions given for obtaining help with the software leads a user to a support request that is plainly and exclusively designed for hardware support for the backs. Please change this process to facilitate the support process for software.

    Must be some misunderstanding, since the requested software support is in place. I use it quite often without problems and with quick replies.
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  • Phil Hawkins
    [quote="Paul_E" wrote:
    [quote="Phil" wrote:
    ...
    Additionally, the process for requesting support is extremely frustrating, as the directions given for obtaining help with the software leads a user to a support request that is plainly and exclusively designed for hardware support for the backs. Please change this process to facilitate the support process for software.

    Must be some misunderstanding, since the requested software support is in place. I use it quite often without problems and with quick replies.


    When you click on "Support" and follow instructions for requesting support other than this discussion board, the link takes you to a form that is for hardware (backs) only. I was never able to find a form that allows someone to submit a question to support on software, again, outside of this discussion board.
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  • Paul Steunebrink
    Phil, in the support form you either select a Camera Body OR a Phase One Digital Back. If you do not have a back, skip this line in the form and continue. Hope this helps.
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