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Oh dear - and I paid!

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3 comments

  • NN234554UL
    Hi Sonylr,

    Support replied promptly and helpfully, so that is good. In my opinion, the software was not ready for release - at least for WinXP users - and, although I now have it working, there are still issues with importing old catalogs from Expression Media - I have raised these with Support again. It's good to know that an upgrade is promised for June but it's a pity that much goodwill has been lost, especially as many of us were pleased to see the software move away from Microsoft. We had high expectations.

    Accessing support would be a much more pleaasant experience if there were 'Not Applicable' options in those fields relating to camera backs etc. I can see from the forum that I am not alone in finding this off-putting.

    Incidentally, did any of the Phase One guys come from Pixmantec? That was my favourite RAW converter before they sold out to Adobe.

    Regards,
    Mike
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  • David Toose
    Hoi there Mike,

    I was a very happy Pixmantec user before the great sellout. It seems a lifetime ago now ......
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  • NNN634407623648915965
    There was nothing quite like Pixmantic... it was fluid and just worked... LR is good.. but it still isn't the same!
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