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4.8.3 on new 27" iMac. No image or histogram?

Christopher19
Just installed 4.8.3 on a new duo core 27" iMac and started testing it out. I'm shooting a H25 on a Blad 555ELD. The software sees the camera and allows me to capture an image but all I get is a black image with no histogram at all. I take the same camera and Firewire cable to my Mac Pro and have no issues at all. Please Help!
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Comments

4 comments

Date Votes
  • Gunter4
    Hi, I am having exactly the same problem, any Ideas ?
    Gunter
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  • Jonathan Gilbert
    Please create a support case at support.phaseone.com. We are currently investigating issues specific to certain models of the new iMacs. If you could provide a system info file that would be a big help.
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  • Gunter4
    Hi, thank you for your quick reply, I had already created a support case; the answer was that it's a sync problem, but I tried several lens/camera/cable combinations, always the same result. My back is a H 20 and it happens on both my iMac and MBP, just tried it with a G4 tower, same thing.
    Now it only does this when first connected, after 10 - 15 minutes it works fine and will then work all day. Any thoughts on that ?
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  • Jonathan Gilbert
    Gunter,

    In your case I agree with the original supporter... the back likely needs service unless all of your lenses have timing issues.
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