How can I get a reply from Support Team?

Nino11

• February 10, 2009 16:23

I wrote a topic below, about a Noise Problem that I've found - but there is still no reply from any one from Phase One team...

I can't contact the Support directly because there is a serial number required. But how can I buy the software if I've found a bug that is serious for me and that makes my job worse? It's rather strange with support, how we can test the new software and wrire about bug reports???
I start this topic still hoping to get a reply from support. Please, please...

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  Paul Steunebrink

  • February 10, 2009 16:32

  Don't understand the serial number requirement, have you tried to skip it? If you have an account (used for download and used for logon to this forum) you can log a case...? Am I missing something obvious (then I apologize)?

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  Ulf Liljegren

  • February 11, 2009 00:15

  We try to ask for this since it helps us a lot in support.
  If you dont have one, well then just write "N/A" or something.
  Field does not check that content is correct, just that there is something.
  
  I will look in to make this much more clear on the website.

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