Capture One 3.7 Activation and lack of support
Hello. I hope someone can help me out. I upgraded to Capture One 3.7 Pro product key from Capture One 3.6 SE key. Being used to the old activation policy from here:
http://support.phaseone.com/KB/Home/Sea ... nguageID=1
I thought it would be ok to install Capture One 3.7 Pro on a test system (my works, not the one I use for photography) so that I would not screw up my Capture One 3.6 SE installations on my desktop and laptop since those product keys were terminated once I upgraded to Capture One 3.7 Pro. Once I was satisfied with the compatibility with my RAW files and workflow, I decided to install on my laptop which went fine. I have completely reformatted the test system's hard drive to install a different OS since it is a test system so at that point, Captuer One 3.7 Pro is only installed on one PC, my laptop. I tried installing on my desktop and when I attempted to activate the software, I received a message that I had used up my activataions. So I emailed support and I have been in communication with them a couple of times today however they have yet to comply with my simple request to allow me to activate my software. If I had known it would be like this, I would rather go back to the old Capture One 3.6SE. I am an engineer during the week and work with PC's and do constant changes to my comptuers so I enjoyed the fact that I could make changes to my desktop and activate the software without any problems in the past.
Anyways, I don't want to waste my time going back and forth with support on this matter. I just want to be able to activate the software on my desktop. Can anyone else from Phase One help me out please. This is really making me want to turn elsewhere when my updates with Capture One expires. ☹️
http://support.phaseone.com/KB/Home/Sea ... nguageID=1
I thought it would be ok to install Capture One 3.7 Pro on a test system (my works, not the one I use for photography) so that I would not screw up my Capture One 3.6 SE installations on my desktop and laptop since those product keys were terminated once I upgraded to Capture One 3.7 Pro. Once I was satisfied with the compatibility with my RAW files and workflow, I decided to install on my laptop which went fine. I have completely reformatted the test system's hard drive to install a different OS since it is a test system so at that point, Captuer One 3.7 Pro is only installed on one PC, my laptop. I tried installing on my desktop and when I attempted to activate the software, I received a message that I had used up my activataions. So I emailed support and I have been in communication with them a couple of times today however they have yet to comply with my simple request to allow me to activate my software. If I had known it would be like this, I would rather go back to the old Capture One 3.6SE. I am an engineer during the week and work with PC's and do constant changes to my comptuers so I enjoyed the fact that I could make changes to my desktop and activate the software without any problems in the past.
Anyways, I don't want to waste my time going back and forth with support on this matter. I just want to be able to activate the software on my desktop. Can anyone else from Phase One help me out please. This is really making me want to turn elsewhere when my updates with Capture One expires. ☹️
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Capture One allows only two installations before the automatic activation is stopped with the dreaded message: Key is invalid (EXCEEDED_ACTIVATION_LIMIT).
The users should be aware of this.
I've recently upgraded the OS on my main machine and ran into this problem. After some mailexchange with support they accepted my explaination and changed my activation limit to 3 computers.
This solved my current problem, but in the future I have to think twice before I do anything like experimenting with the OS or changing hardware.... For a computer freak like me that is tough!0 -
Reinert
I wonder where you e-mailed to when support do not have a e-mail support.
What we do how ever which is also announce on home page and in this forum is that we have a webbased support system found on http://support.phaseone.com where we Phase One Denmark, Gernmany, U.S.A and Japan help customers around support.
To some extent we try to answert this forum but this is user to user forum so if you need to get in quick contact with Phase One support, log a case and we will reply.0 -
I emailed MarketingDK/Pernille but also opened a Web Support Case which is what we are supposed to do. 0 -
Reinert I ment this post to be for pidge
😂0
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