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Catch 22 [SOLVED]

NNN634608539124802267
As a new user, I signed up, filled in the requested information, got the activation e-mail, clicked on the activation link to complete the activation process and a Phase One web page opened up (half empty, only the left column was displayed).
OK, maybe this the way Phase One handles an activation process.
So, I click on Login, enter e-mail and password and ... get a message "PLEASE ACTIVATE YOUR ACCOUNT BY CLICKING THE LINK SENT IN ACTIVATION EMAIL. YOU CAN GET THE ACTIVATION MAIL AGAIN BY PRESSING "RE-SEND ACTIVATION MAIL" BUTTON" ... but I just did that, didn't I 😕

So, I repeat the whole process and when trying to log in, .. I get the same error message.

No panic, there must be a way to contact Tech Support.
Yes, there is a link to contact them. But it says: "Contacting Tech Support requires login" ... aaargh ! 🤓

Now, there is a forum. Maybe it will work and yes, entering my e-mail and my password got me here.

So, if someone from Phase One could look why the new account activation process doesn't work, I would be most grateful.

But for a first experience with Phase One, it's not really funny.
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Comments

8 comments

Date Votes
  • Drew Altdo
    When you create an account we send you an email that contains a verification PIN code. When you log-in for the first time we ask for that code and until that code is entered, the account is not active.
    I have looked into your account and see that step was not performed, however I have done this for you. Seems you're all set.
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  • NNN634608539124802267
    Hi Drew,
    Thanks so much for solving the registration issue.

    For your information, I never received a mail with a PIN code.
    Instead the following was received:

    "Thank you for creating an account with Phase One!

    Your login information:
    Username: michel.xxxxxxxx@xxxxx.be
    Password: xxxxxxx

    Please click here to activate your account.

    What can I do with My Account?
    - You can download software from Phase One: http://www.phaseone.com/download
    - You can view your order history and find license code information
    - You can update your profile to receive relevant information from Phase One

    You can always access My Account via the Login tab at the top menu of http://www.phaseone.com.

    Thanks again and welcome to Phase One!"

    Anyway, problem solved.
    Thanks again for your help.
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  • NNN634620948098861096
    Hello - I am having the exact same problem as the poster above, in that while I receive emails with activation links, clicking those doesn't seem to activate my account.
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  • Drew Altdo
    [quote="NNN634620948098861096" wrote:
    Hello - I am having the exact same problem...


    You're account is activated, I don't see any errors.
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  • NNN634620948098861096
    Hmm, it definitely was not letting me log into the main site when I posted that, but now it does seem to be.
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  • NNN634654467491184682
    I have the same problem trying to activate my account.
    Clicking in the link on the mail shows an empity page without nothing to 'click' to confirm activation.
    I have repeated the procedure many times, with the same result.
    I can only login to this forum.
    Can someone help me to complete the registration?
    Thanks.
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  • NNN634750109391713976
    I have the same problem trying to activate my account.
    Clicking in the link on the mail shows an empity page without nothing to 'click' to confirm activation.
    I have repeated the procedure many times, with the same result.
    I can only login to this forum.

    Can someone help me to complete the registration?

    Thanks.
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  • Drew Altdo
    [quote="NNN634750109391713976" wrote:
    I have the same problem trying to activate my account.


    Again, no errors on your account that I can see and since you're logged into the Forum there's no reason you wouldn't be able to log into your Phase One Account as they are the same.
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