Skip to main content

⚠️ Please note that this topic or post has been archived. The information contained here may no longer be accurate or up-to-date. ⚠️

Create a Support Case broken

t9mike
I tried submitting a problem report at using the Support->Create a Support Case link from the home page. But I received an ASP.NET error from your Web server. Please have someone contact me as C1 Pro 3.7 is crashing when I try to add a largish number of images to the develop queue (say 350). Since the reason I purchased the Pro version in the first place was to simplify developing this is a problem %-).

Thank you,
-Mike
0

Comments

1 comment

Date Votes
  • Anonymous
    Mike,
    The Support site was updated last week and was down for maintenance temporarily. Please try to Create a Support Case again if you have not already.
    http://support.phaseone.com

    Capture One will handle that many files without issue.
    Be sure your System is not contributing to the problem.
    Requirements are:
    Pentium III, prefer IV
    512MB of RAM min., prefer 1GB
    Windows XP or 2000

    Also be sure you are loading only RAW image files to Process queue.
    Best to have files on local disk C:
    Close all other programs.

    Sincerely,

    k c
    0

Post is closed for comments.