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Could not activate because activation profile is incorrect

NN152945UL
Hello

Need help... Iam trying to activate my Capture One 4 Pro on a new machine but i am getting this error: (Could not activate because activation profile is incorrect)
I have already deactivated my version on my old machine. WHAT DO I DO???

On PhaseOne.com I have a profil but I cannot see my registrated product from my ealier installation.

Hope some one can help me...

Best regards

Casper
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Comments

2 comments

Date Votes
  • Drew Altdo
    Casper,
    The error speaks for itself. The Profile you are using is not tied to the Product Key, you perhaps used a different Profile to activate the first time. That profile is now the one that you must use to activate the Product.
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  • Luis Gonzalez-Porto

    How do you find your old activation profile? I changed my email and the new email is showing on my account profile, but can not activate?

     

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