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C1 crashes frequently

Ulrich Wanner-Laufer
Hi there,

my C1 (latest build 10.1.2.23) crashes frequently. Nearly everytime I move files from the local harddrive to my NAS or to an external harddrive it freazes and the crashes. I cannot start it again without killing a C1 process with the taskmanager.
Last two crashes ended with a blue screen, in other words: Windows 10 crashed completely....
Anyone else having the same issues?

edit: 4th crash, this time I tried to access files on the NAS, I guess this is the reason for the crashes: NAS does not respond quick enough and C1 crashes. Never had this with any versions of C1, NAS is still the same which is not the fastest but fairly reliable.
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Comments

7 comments

Date Votes
  • Thomas D.
    Hi,
    i went back to 10.0.2 all Versions after this one have been very buggy to me.

    Kind Regards
    Thomas
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  • Jason_
    [quote="DerChef1959" wrote:
    in other words: Windows 10 crashed completely....
    This is a big hint. A bluescreen can't be blamed on the application (notwithstanding malicious software running with elevated privileges). If you're seeing OS level crashes or spontaneous reboots, it's going to be either hardware problems or driver problems.

    The standard advice is to ensure all your hardware has the most up-to-date drivers and your BIOS has the latest firmware.

    Application crashes can of course be explained by buggy applications, however hardware/driver problems could also manifest as application crashes which would happen along with bluescreens.
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  • Evan Guttman
    I upgraded to the new 10.1.2.23 tonight (from 10.1.1). Immediately, I had crashes I never had before.

    It wouldn't even give me an error. Capture One would just close abruptly like it was never open in the first place.

    My drivers are up to date and I have no other issues on my system.

    Running Windows 10 x64 on a Surface Book (with GPU acceleration).
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  • adam sund
    I have the exact same problem.

    The problem happens when moving/deleting files from sessions.
    Even when i don't open that session again, the program starts crashing constantly.
    The only way to resolve the issue is by a clean uninstall.
    I've unwillingly reproduced the issue 3 times now.

    Any suggestions to how to resovle this?

    It's on a mac, and everything else works fine.
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  • SFA
    [quote="adam sund" wrote:
    I have the exact same problem.

    The problem happens when moving/deleting files from sessions.
    Even when i don't open that session again, the program starts crashing constantly.
    The only way to resolve the issue is by a clean uninstall.
    I've unwillingly reproduced the issue 3 times now.

    Any suggestions to how to resovle this?

    It's on a mac, and everything else works fine.


    Hmm. This maybe a long shot but something I found just once back in V7 on Windows and could never repeat.

    I think it started to happen after I moved a file to the delete folder and then tried to put it back again - but the problems did not appear for a few days so I can;t be sure.

    If you can open the session, browse the images in the browser looking for any that are very obviously incorrectly rendered. If you find one (or maybe more?) reset the edits for that original image, i.e. remove them. All of them. But just for that image (or any other you may find that are also clearly represented by bad thumbnails and likely bad previews.

    Close the session and re-open then see how it goes.

    I was getting a complete crash every 9th or tenth image (approximately) working through several thousand images. Doing as above sorted that issue for me. No guarantees though!


    HTH.


    Grant
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  • Ulrich Wanner-Laufer
    [quote="Jason_" wrote:
    [quote="DerChef1959" wrote:
    in other words: Windows 10 crashed completely....
    This is a big hint. A bluescreen can't be blamed on the application (notwithstanding malicious software running with elevated privileges).

    I am not so sure on this: my computer never ever crashes only in when I use C1 in the latest version it does this. It starts with C1 freezing and the mouse pointer running in circles then windows tells C1 refuses to work and I try to kill the application, after that it looks normal for 30 secs and then booom blue screen. DRIVER_POWER_STATE_FAILURE is what the blue screen says and the crashes are in connection with saving files, producing jpgs and the like with C1. So C1 crashes when accessing the hard drive. At first I though my rather slow network hard drive is causing the trouble but today I had four crashes in a row and I only used the computer's internal hard drive, that beeing a super fast ssd drive...

    As I said with other software C1 never ever crashes it's some bug in C1
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  • John Doe
    Maybe your computer is running too hot? CO can put quite a load on the CPU (and GPU ?) when processing files.
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