Is there a plan to support Sony NEX?
I have been using NEX5 a lot more than my A900 regarding the convenience to bring with me in daily basis. Unfortunately my favorite RAW converter is still not able to support this model. SoI wondering if there is a plan for it? It will mostly impact my decision to upgrade from C1 5 pro or not. Thanks!
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I was wondering the exact same thing, I'd really love to use my NEX-5 with C1 that would be a desicion point for me to upgrade to C1 6 after only a couple of months after buying C1 5 0 -
The way to go: support case -> feature request -> Sony NEX series. 0 -
[quote="Paul_E" wrote:
The way to go: support case -> feature request -> Sony NEX series.
Paul,
I fear, this woudn´t change anything. I did a request weeks ago and also a discussion in der "5"-section. Seems Phase One hasn´t realized, what the NEX is and what great potential is in this system. Seems they think its only a "play station" and there´s no sign that they plan to support the NEX.
Very sad.0 -
[quote="Paul_E" wrote:
The way to go: support case -> feature request -> Sony NEX series.
Thanks for the suggestion. I did send the question to support back to Aug/Sep befor C1 6 release. Till now there is no update. Anyway, did send another request for just now.0 -
[quote="big_lindi" wrote:
...I fear, this woudn´t change anything. I did a request weeks ago... there´s no sign that they plan to support the NEX. Very sad.
Since your support case in September, we have had a total of 3 other users request this camera support. If there is a high demand to support this camera, we certainly have not seen it. With a total demand of less 1 user per month, it's not looking good. However, if people want support, create a support case and as the numbers grow we'll take a closer look.0 -
[quote="Drew " wrote:
[quote="big_lindi" wrote:
...I fear, this woudn´t change anything. I did a request weeks ago... there´s no sign that they plan to support the NEX. Very sad.
Since your support case in September, we have had a total of 3 other users request this camera support. If there is a high demand to support this camera, we certainly have not seen it. With a total demand of less 1 user per month, it's not looking good. However, if people want support, create a support case and as the numbers grow we'll take a closer look.
Perhaps the reason is, other developers support new cameras generally and didn´t wait until many users enough beg you to support special camera models. Perhaps they choose another RAW-converter, supporting the NEX from the start. This I consider a "support" for paying users.
It´s a confusing concept: you support some cameras, and other are not worth to be supported. And you will evaluate the demand of a camera support on the number of support cases. Ridiculous 😭
Very very sad, that phase one ist not able to support comon camera models self-acting. You dodge behind the "support" case, so it seems you really hope as few users as possible create a support ticket so you dont have to get active.
Again I say this behaviour from phase one is very arrogant and a strike in the face of all paying users.
Shame you ...
edit: actually CO1 is - as far as I know - the only RAW-converter NOT supporting the NEX. Great software, great service, I think you will be proud of this ... !!!!!0 -
from the "5"-section: [quote="Drew " wrote:
[quote="big_lindi" wrote:
Hmm, sounds for me again: actually no interest in supporting. How many support cases have to be created before you will give a model "more focus" ?
More than one.
I think 3 are "more than one" 😎0 -
[quote="big_lindi" wrote:
I think 3 are "more than one" 😎
That it is. Support for this camera certainly has more focus and the more support cases request it, the bigger the focus and the more chances for support. 😉0 -
[quote="Drew " wrote:
That it is. Support for this camera certainly has more focus and the more support cases request it, the bigger the focus and the more chances for support. 😉
as I said before: very arrogant, very sad, very "professional", great developer ☹️
I set great hope in phase one, when they took over expression media, cause I´m a long year user of this software. This was one reason for me to pay 300 Euros for the CO1 pro license hoping to get a good "double" for my future workflow .
But when I see this behaviour against their customers I´m horrified. Seems it would have been better, Microsoft had kept EM2, now I don´t beleive it will be better.
merry x-mas, hope YOUR wishes came through without opening a vast number of "support cases" ☹️0 -
Taking holiday off in past week. Just got the same answer from C1 support that "only 3 request" so far. So I have to change to lightroom now 0 -
I am a user of trial version of C1.
I like it very much for its accurate colour. However, since I changed my camera from GF1 to NEX5, C1 never works on those RAW files from NEX5.
There are still a plenty of potential users(buyers) of C1. You should consider their demonds.0 -
I'm a prospective user with a Sony Nex-5. I wanted to try Capture One, but judging from this thread, there is no point trying. Shame. 0 -
Support for Nex5 will be included soon. Be patient.
-Lionel0 -
[quote="Lionel12" wrote:
Support for Nex5 will be included soon. Be patient.
-Lionel
Hmmm,
version 6.1 but again NO NEX ☹️
I think again you did a really gooooood job 🤬
So we will be patient again .....0 -
They don't mind customers waiting for months,
They don't mind losing the market segment of the no.1 selling camera owners in Japan,
They don't mind bad reviews,
Why stay with them?0 -
Because you trust that when they say they are working on it, they are telling the truth and because you realize that sometimes things are more difficult than the flip of a switch. 😄 0 -
Good morning drew,
I'm a nex 5 owner and a c1 potential costumer...
Let we see
Cio
Stefano0 -
Forget it man, they are supporting newer cameras and opt to NOT supporting nex.
I am using Silkypix happily, the auto white balance is much better than C1, you should try it as well.0 -
I would like to register my interest in Sony Nex support! 0 -
I was very disappointed that the new 6.1.1 version did not support NEX RAW. Sadly, it looks like I'll have to move to Lightroom and Photoshop to be able to process both my Canon And NEX-5 RAW photos. 0 -
Doesn't patience exist in the world any longer? Drew said in his prior post that they will support the NEX camera, but they are issues in profiling it (which is what I interpreted from "sometimes things are more difficult than the flip of a switch.") You know when Phase develops a profile, it will be by far superior to anything from Adobe. Since all the manufactures hold back and do not release all that goes into their RAW, a proprietary RAW file takes time to profile, and reverse engineer if you want the best image quality from it. Most other software companies including Adobe read the manufactures specs and slap together their support for mediocre quality without even having the actual camera. That is pathetic. 0 -
[quote="Paul1921" wrote:
Most other software companies including Adobe read the manufactures specs and slap together their support for mediocre quality without even having the actual camera. That is pathetic.
ouch... now that is an overstatement... Adobe did a good progress recently (and w/ NR simply beautiful), albeit their affair w/ DNG profiles does not produce the superb color (yet and color is subjective) and the recent story w/ P1 slapping Pentax K7 profile into Pentax K5 "as is" was really a shame... so you might want to check the things in your own house before going out swinging.0 -
[quote="NN160933UL" wrote:
I was very disappointed that the new 6.1.1 version did not support NEX RAW. Sadly, it looks like I'll have to move to Lightroom and Photoshop to be able to process both my Canon And NEX-5 RAW photos.
don't cry... imagine yourself having a Sigma camera... now that is a serious lack of support.0 -
deejjjaaaa, my post was more about complaining than taking a shot at Adobe, but your reference to the Pentax K-5 proves my point. If Phase rushes a profile out the door, the users complain about the quality. If they take their time and do it right, they ask why does every other RAW developer have the support for camera X, and C1 does not. A properly developed profile does take time. 0 -
A properly developed profile does take time.
more than half a year ??? that´s crazy, c´mon.
In the meantime we are already waiting for a successor of the NEX3/5, and here we are just waiting for RAW-support.
If I pay much money for a software, I think it´s my right, to expect prompt support of actual camera models.
It´s ridiculous, if I have to wait for RAW-support until the camera is "out of stock" and successors are in. perhaps PhaseOne should promote himselfs as a software for "oldies". Great reputation 😭
And again, the NEX are very very successful models. Seems PhaseOne did´nt see this yet.0 -
[quote="big_lindi" wrote:
more than half a year ??? that´s crazy, c´mon.
In the meantime we are already waiting for a successor of the NEX3/5, and here we are just waiting for RAW-support.
If I pay much money for a software, I think it´s my right, to expect prompt support of actual camera models.
It´s ridiculous, if I have to wait for RAW-support until the camera is "out of stock" and successors are in. perhaps PhaseOne should promote himselfs as a software for "oldies". Great reputation
And again, the NEX are very very successful models. Seems PhaseOne did´nt see this yet.
If you recall Phase was not going to support the NEX cameras at all, mainly because they felt it fell out of their market, and the market for their users. However, with the support cases they received, they felt it was necessary. Phase seems to support the higher end models first. Just look at the Nikon D3100 released in August 2010 which CO started to support over a month ago with 6.1, but the D7000 was supported shortly after release, despite being released a month later. Why, the D7000 is a high-end consumer model (even appeals to some pros) which fits better into Phase's market. The D3100 is Nikon's entry level, and judging by the types of folks in these forums, it does not appear Phase has to many newbie photo clients.
Regarding the cost of the software, the money you invest in CO goes towards the best possible image quality in RAW which consumes considerable resources on behalf of Phase, not instant camera support. I am sure most here will agree that CO has a distinct advantage in that department. Phase is not a huge company, so the resources they invest to develop camera support has to be targeted. Adobe Lightroom's development team alone would not surprise me if it was larger than Phase as a company which is another reason why I prefer CO. I personally like dealing with smaller companies. Anytime I had a problem, I had it rectified quickly with very little pain, and suffering. I can't say the same about Adobe.0 -
... the money you invest in CO goes towards the best possible image quality in RAW ...
Paul,
seems that I invest money, but other get the RAW qualitiy 🤓
What avails the best quality for me, if my camera model is not supported. Like I said in another thread here: if Phase One is not interested in consumer products, they should tell the customers. Why did they throw the old CO1 version as a supplement to different magazines, if they are not intersted in these customers ?????? It appeals to me, that they try to "sponsor" the developement by many users. Feels lika a stultification of many customers.
I´ve no problem to work with Lightroom or Silkypix, cause they support my models, so I can really "use" my cameras. I´ve also no problem, if PhaseOne says: "we are only for professionals". But I can´t live with these "stories" from best qualitiy etc. That´s really garbage.0 -
[quote="Paul1921" wrote:
Doesn't patience exist in the world any longer? Drew said in his prior post that they will support the NEX camera, but they are issues in profiling it.
Hmm, if that is the case I will happily provide an ICC profile for the NEX 5 free of charge.
It is a difficult camera to profile, but once you get your head round the Sony sensor it is achievable.
Over to you Phase One
Colin - Huelight ICC Profiles0 -
As I wrote before, Sony Nex-5, 3 and A55,33 models will be supported in next release. Please be patient.
Also be aware we rely on getting physical camera models in-house before we can create a decent color profile - and then we need to hit a release "window".
-Lionel0 -
[quote="Lionel12" wrote:
we rely on getting physical camera models in-house before we can create a decent color profile - and then we need to hit a release "window".
-Lionel
As it should be and understandable.
I am finding in most cases I need access to 3-4 bodies of each camera model to get a good handle on each sensor and its characteristics, this all takes time and patience both on the part of the developer and customer.
Colin - Huelight ICC Profiles0
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