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C1 7.0.1. crashing solved

picman2
I have narrowed my problem with the crashing of the trial version of 7.0.1 down to the following. I can install the app, use it, close it and open it again as long as I do not load or create my own workspace. If I create or load a workspace of my own I can continue working with the app as long as I do not close it and then re-open it. Because then it crashes on startup. The authorization window will pop up, C1 will pop up and then poof all gone. Support is looking into the matter and as usual they are very helpful and very quick to respond. I just would like to know if someone has encountered a similar situation with workspaces. I am on MacOSX 10.6.8.

Cheers, Bob.
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Comments

5 comments

Date Votes
  • picman2
    Just in case anyone encounters a similar problem. I think I solved it although I do not understand why. I had a large list of workspaces, some still from v4 and v5. So I cleaned up my folder with workspaces and only kept a few from v6 and v7. Problem gone.

    Cheers, Bob.
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  • Max Tam
    Since updating to C1 7.0.1, like you, I also cleaned up my old workspaces from v4 and v6, in addition to cleaning up the plist file, now the only way I can crash the program is when I attempt to import to a particular catalog; all the other catalogs import fine except for this one, even after verifying the catalog several times.

    At the end of the day I may just rebuild this catalog and get on with it.

    BTW it is nice to have a few little bugs fixed with the update, like the disappearing mouse pointer whilst using adjustment layers is no longer happening, although the viewer display is still not consistent with varying magnification e.g. noise reduction adjustments showing only with 100% view but in full view.

    Otherwise the program is solid enough for my setup, and I continue to be amazed at how good the new RAW engine is.

    Cheers, Max.
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  • Christian Gruner
    Picman2,

    It would be most helpful if you could create a support case, where you explain the same as you have done here, and include the workspaces, if you still have them.


    Max101,

    the same goes for your issue. Please send us the catalog-file (from within the catalog-package) in a support case.
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  • picman2
    Hi Christian,

    I have done just that, because I was already in contact with support. Unfortunately I completely removed the old workspaces from my computer. I still have some of them on a cloned disk, so I will send the old ones I still do have to support.

    Cheers, Bob.
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  • Mark701
    where do I find the work spaces?

    NEVER MIND, I found them 😂
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