Ho my god, what's going on?
Hi can anybody help?
I've downloaded a copy of capture one LE and bought the activation code. it all seems activated ok but when I open up a raw file, the file goes in ok but when I come to do anything with the image or even try to process it, everything is grayed out even the process button. help me, you are my only hope.
p.s. i've also tried deleting the preference files but can't find any cach files to delet. i'm using a mac with OS 10.4.3. ta
I've downloaded a copy of capture one LE and bought the activation code. it all seems activated ok but when I open up a raw file, the file goes in ok but when I come to do anything with the image or even try to process it, everything is grayed out even the process button. help me, you are my only hope.
p.s. i've also tried deleting the preference files but can't find any cach files to delet. i'm using a mac with OS 10.4.3. ta
0
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HI-
There are some known issues that can cause a greyed out window.
1- Its not a RAW file-
2- you are working off an expired version of the trial software.
check and see if the version you are working on is indicating its activated.
under the Capture One title bar and under license activation.
if these things check out- then you will need to create a support case at
our www.phaseone.com website, navigate to support for more trouble-shooting
regards,
PhaseOne Support JRA0
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