REGISTRATION ISSUES!
Yes its in capitals. Why? Because Im pretty angry.
I have been a C1 user for several years.
I own both the C1 Rebel software and C1 LE.
Up until 2 weeks ago there were no problems with either software.
I formateed and reinstalled XP on my pc and then reinstalled LE.
Found the activation code and tried it. Again and Again and again.
"Activation code is invald"
I have opened up a case and for several weeks now all I've gotten are either automated responses or "Heres your code, it should work"
But it doesnt.
And heres my favourite response: "Our system shows your software was activated on ther 28th"
Really? Well it sure as hell isnt on my system.
I have just a few days left on the trial and Im about as pissed off as one can get over some software.
Why am I here, you ask?
Maybe one of you users has a solution for me, as I suspect Im not the only one thats ever been in this position.
Maybe someone at phaseone will actually look at this and give a real response instead of just repeating an invalid activation code or telling me that the software is already activated 🤬
I have been a C1 user for several years.
I own both the C1 Rebel software and C1 LE.
Up until 2 weeks ago there were no problems with either software.
I formateed and reinstalled XP on my pc and then reinstalled LE.
Found the activation code and tried it. Again and Again and again.
"Activation code is invald"
I have opened up a case and for several weeks now all I've gotten are either automated responses or "Heres your code, it should work"
But it doesnt.
And heres my favourite response: "Our system shows your software was activated on ther 28th"
Really? Well it sure as hell isnt on my system.
I have just a few days left on the trial and Im about as pissed off as one can get over some software.
Why am I here, you ask?
Maybe one of you users has a solution for me, as I suspect Im not the only one thats ever been in this position.
Maybe someone at phaseone will actually look at this and give a real response instead of just repeating an invalid activation code or telling me that the software is already activated 🤬
0
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Hi, have had same issues with activation. Apparently the activation is linked to a "fingerprint" that uses the CPU and Hard Disks serial numbers, so any time you change hardware configurations, or simply modify the register (OS change), the activation is lost. Typically, you just proceed with the activation and inform the Customer Support that it was due to hardware change, and they will reset the activation counters.
I said typically, because it happened to me on Friday, I had to change HD, and since then, unable to re-activate. I created a support case, got messages from them everything should be working, but it is not.
I just found today, by looking into it with my hardware technician, that you need to have "administrator privileges" to allow for the activation to proceed. I tried it and it worked fine. Now, I have to get my activations reset because the counter did its job while my activation did not.
Maybe that's what's preventing your activation to proceed? Do you have administrator's privileges on your XP ?
Good luck.0 -
gable:
Please go back to the SLS system and let us help you. I can understand that you like to vent your fustration but in the end of the day it is not how an issue gets solved.0 -
Ulf:
Actually I am STILL in the SLS system.
It has been 12 days that I've been in the SLS system with no resolution.
In fact several days go by that there is no contact made with me.
So thats why Im here. To vent a little, but also to try and get real help.
Should I really be expected to just wait for several weeks for this problem?
Would you?
So if anyone else has any suggestions for me I'm all ears.
The admin priv. thing wasnt the issue. I am the admin.
This is what I've tried so far:
uninstalling/reinstalling (several times)
manual and online activation
install to C: drive
install to D: drive0 -
I do understand your fustration but troubleshooting might sometime take abit of time so please work with and not against the supporter handling the case and a resolution will arrise.
Closing this thread see >Rule #100
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