Activation profile is incorrect

Nick Burchell

• September 28, 2015 18:59

Upgraded last week, entered new license code, getting msg that Activation Profile is incorrect.
No idea what that means. Can anyone assist?

Thanks!

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  Peter Grüner

  • September 28, 2015 19:02

  Hi,
  
  have you already contacted the support team and created a ticket?
  That would be my first stop with licence or activation issues.
  
  Peter

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  Nick Burchell

  • September 28, 2015 19:08

  I have, but with prior experience of any technical support, user forums are normally much more helpful/useful/quicker.
  My profile certainly worked when they accepted my payment....

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  Paul Steunebrink

  • September 29, 2015 15:30

  [quote="NNN634579324681874960" wrote:
  I have, but with prior experience of any technical support, user forums are normally much more helpful/useful/quicker.
  My profile certainly worked when they accepted my payment....

  
  In this case, a support ticket is your best course of action. What you could do in the mean time is login to the Phase One site and look at License Management.

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