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Have to activate CO8 each time I open it

SMG Photography
I've just installed CO8 latest version on my 15" MacBook Pro. I'm required to activate the software (using key code) each time I open it. Can't figure this one out. I do not have this issue with my desktop version. Help!!! Thanks.

- Steve
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Comments

8 comments

Date Votes
  • H. Cremers
    Check your license activations on the web site. You can only have two per license, there may still be one left hanging from an earlier pc or so.
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  • brianmerwin
    If the software is asking you to activate every time you try to launch it, I'm willing to bet you've got a disk permissions issue that's preventing the activation files from being saved correctly.

    I strongly recommend that you remove Capture One, repair disk permissions on your main drive 2-3 times, reboot and try again.

    If that doesn't work then you'll want to contact PhaseOne support to escalate the issue. (They'll usually respond within 24hrs).
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  • SMG Photography
    Re: Have to activate CO8 each time I open it
    Postby brianmerwin » Tue Mar 31, 2015 5:13 pm

    If the software is asking you to activate every time you try to launch it, I'm willing to bet you've got a disk permissions issue that's preventing the activation files from being saved correctly. I strongly recommend that you remove Capture One, repair disk permissions on your main drive 2-3 times, reboot and try again. If that doesn't work then you'll want to contact PhaseOne support to escalate the issue. (They'll usually respond within 24hrs)


    I've done as you suggested and have done what PhaseOne support has suggested, but no luck. I still have to activate each time I open the app. Driving me crazy. I have no such problem with CO 8.2 on my desktop Mac.

    - Steve
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  • SFA
    Permissions to the licence file (or equivalent) or has that been covered by Support already?
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  • SMG Photography
    Top
    Re: Have to activate CO8 each time I open it
    Postby SFA » Tue Mar 31, 2015 11:17 pm
    Permissions to the licence file (or equivalent) or has that been covered by Support already?


    I have no idea. What and where is the "license file?"
    - Steve
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  • Paul Steunebrink
    Open a support case. This happens every now and then. These license issues are easier to solve with Phase One support.
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  • SMG Photography

    Re: Have to activate CO8 each time I open it
    New postby Paul_Steunebrink » Thu Apr 02, 2015 1:13 pm
    Open a support case. This happens every now and then. These license issues are easier to solve with Phase One support.


    I opened a case. So far, their suggestions have not worked. I'm running 7.2.4 on the same laptop without any license or activation issues.

    - Steve
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  • Ian Wilson
    Moderator
    Top Commenter
    [quote="SMG Photography" wrote:

    Re: Have to activate CO8 each time I open it
    New postby Paul_Steunebrink » Thu Apr 02, 2015 1:13 pm
    Open a support case. This happens every now and then. These license issues are easier to solve with Phase One support.


    I opened a case. So far, their suggestions have not worked. I'm running 7.2.4 on the same laptop without any license or activation issues.

    - Steve

    Ah... so you are effectively running three instances of Capture One - a version 7 and a version 8 on the MacBook, and a Version 8 on the desktop? I think that if you have upgraded from 7 to 8 (rather than buying it new all over again) you only get two activations in total. Could this be the issue? Support would advise.

    Ian
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