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terrible performance on 5.1, crashing, corruption

Edward Caruso
Getting fed up with Capture One performance since the move away from 3.7. I tech for people who primarily shoot Canon (USB) and more so recently C1 constantly crashes. Different days different shoots, after a bunch of shots the software and camera locks up so I have to force quit remove the camera battery and restart everything. Sorting gets messed up, I have to make new sessions very often. It is embarrassing to have the gear & software crap out on set in front of 15 people a few times a day. And I've been teching for 5-6 years or so. Now we are on 5.1 and I haven't seen any reliability improvement with Canon connections. Capture one was a great capture program back in the day. Today i had the shot sorted by rating and when clicking on the first image thumbnail it displayed the second image in the preview window! Then clicking on the second image thumbnail displayed the first image. I'll start a support case but I'm definetly going to check out LR3 when its out. I just want a solid & dependable capture program.
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Comments

11 comments

Date Votes
  • Drew Altdo
    Edward,
    I think you should post this with the following thread;
    viewtopic.php?f=21&t=8387&st=0&sk=t&sd=a

    The users in that thread have been extremely helpful in getting us details about the trouble they too are having with Canon Tethering and we have had good success in the solutions we have provided. If you create a support case mention that thread and we can get you on the same page as them.
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  • Ronn Brown
    Please let us all know the outcome...
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  • Edward Caruso
    i have submitted a support case but i am not able to get a hold of the capture computer anytime soon to get the crash logs. Regarding that thread, I do not use a CF card in the camera and the cables are fine. Obviously USB is not an ideal interface but I think there is something wrong on Capture One's end of things. Any situation where you are shooting kind of fast and do anything in the software causes a crash. If anyone hasa theory of how to avoid this please share. Also from force quitting a session so often (b/c of camera/software lockup) seems to lead to a corrupted session. Weird stuff happens like a thumbnail and preview window not showing the same image sometime. Anyway i'd like to see it fixed once and for all, otherwise I have to advise all of my canon shooting photographer clients to capture through bridge/lightroom where things run alot smoother.
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  • Drew Altdo
    Edward,
    Again, I think your posts would be best posted on the previously provided thread as those users are reporting similar issues. Keeping all that information together will help all the users involved and perhaps the other users can offer suggestions.
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  • Edward Caruso
    I am thinking of trying to use EOS utility to connect the camera and view in C1Pro5 using the hot folder setting. Never had a crash using that and Lightroom when C1Pro was moving from 3.7 to 4.5. Used that for over a year - just didn't like LR's color at the time. I guess just set the shot folder inside a session in the eos utility and view it in C1Pro 5, then change the destination folder in eos utility for the next shot. Anyone try this before?
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  • Paul Steunebrink
    Many Canon DSLR shooters used the EOS Utility route while CO moved from 3.7 to 4.5 as you mentioned. Thanks to the hot folder function it is a great option. If you are on Snow Leopard, download the last version of EOS Utility (2.8.x).
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  • Drew Altdo
    I believe the latest version of Canon DPP is 3.8.x, as of 2/26/10

    http://www.usa.canon.com/consumer/contr ... elid=17662
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  • Paul Steunebrink
    [quote="Drew " wrote:
    I believe the latest version of Canon DPP is 3.8.x, as of 2/26/10

    http://www.usa.canon.com/consumer/contr ... elid=17662

    That's correct, but I believe it's EOS Utility that is doing the connectivity magic (for DPP or CO). That is why I referred to EOS Utility.
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  • Ralph Eisenberg
    [quote="Paul_E" wrote:
    [quote="Drew " wrote:
    I believe the latest version of Canon DPP is 3.8.x, as of 2/26/10

    http://www.usa.canon.com/consumer/contr ... elid=17662

    That's correct, but I believe it's EOS Utility that is doing the connectivity magic (for DPP or CO). That is why I referred to EOS Utility.



    Paul tells it like it is.... and it is Eos Utility 2.8.1.
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  • Drew Altdo
    Touché
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  • Drew Altdo
    Edward,
    Please also update your Camera to firmware 2.0.3.
    We have just done so on our test camera and seen overall function improvement.
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