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capture one pro 11

Morten Obbink
i hoped COP v11 would resolve a lot of problems, and it worked great for 2 days. yesterday I started up the software and I was missing 32´ files. the folders was gone, it hangs up all the time. I hope there are some smart people her that can help me otherwise the software is completely useless and I need to go LR that actually works.
I really thought they fixed the issues with NAS/Lan also, but nope.

I Run it on a MacBook Pro 2017 3.1 GHz 16GB ram, and the machine is 2 weeks old so I guess it is not a hardware problem.

I love the software when it works but when it does not work 90% of the time it is really frustrating.

logs here https://www.dropbox.com/s/otzh7vfos80bm ... s.zip?dl=0
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Comments

7 comments

Date Votes
  • Permanently deleted user
    Hi,

    This is not a software support team.
    I suggest you put a case at the Phase One staff:
    https://www.phaseone.com/en/SupportMain.aspx

    with your logs......
    Cheers,
    Robert
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  • Morten Obbink
    thank you,, I have contacted them..

    in v10 I could map up my qnap folder and it was easy to access in v11 I have to go to a bunch of folders.
    https://www.dropbox.com/s/s9zio0d7my168cs/Skjermbilde%202017-12-09%20kl.%2022.22.00.png?raw=1
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  • Eric Nepean
    It looks to me from you screen grab that all folder under SMB have a warning symbol - hints that there is an issue with COP 11 finding SMB.

    But in any case I rarely upgrade software when the version is xxxx.0 - let other customers find the problems, I wait until xxx.1 or xxx.2

    I usually upgrade OSX around March, which is usually the xxx.3 version.

    If I was you I would go back to COP10 for a while. (I am waiting until at least the first COP 11 bug fix release, while keeping an eye on the bug reports on the forum)
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  • RGB
    [quote="NN634936040085233037UL" wrote:
    thank you,, I have contacted them..

    in v10 I could map up my qnap folder and it was easy to access in v11 I have to go to a bunch of folders.
    https://www.dropbox.com/s/s9zio0d7my168cs/Skjermbilde%202017-12-09%20kl.%2022.22.00.png?raw=1


    Try right-clicking the Library Tool and selecting "Hide Folder Hierarchy". Then the Library Tool will only show the folders containing images (or folders that you explicitly added using the + button).

    If you navigate to your "SMB" folder in Finder, are the folders with the "Missing folder" exclamation mark in Capture One listed there? Are the images in the folders offline or online?
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  • Morten Obbink
    all folders are online.. trying to tip now on hiding the hiarcy
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  • VAD.
    macOS has a problem with SMB attached devices, try an update there was a patch for this.
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  • Morten Obbink
    I can not find any updates ☹️
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