Crash
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Sorry to hear about your misfortune. Some suggestions to get out of this.
First, please submit the crash reports. They are analysed and used for curing crashes.
Second, create a support case (http://www.phaseone.com/SupportMain.aspx). They can help you to understand which part is creating the crash.
For immediate help by yourself, try:
- another session or catalog (if you trial Pro, not applicable for Express)
- in a new session/catalog, import the images again without adjustments0 -
I had this same exact thing happen to me when I updated my ATI/AMD video driver to the newest version. After C1 opened, it was almost to the second, 1 minute and 10 seconds when that error box popped up. Reverting to the previous version corrected this. My only problem was that Corel Aftershot Pro would not load with the older version. I dumped my ATI 7850 and put in an Nvidia 660ti, now all is well. If ATI or C1 work out the bugs, I might put the 7850 back in...seems to be a bit faster but with my new Intel 3930K and the 660ti, along with 32 gig of ram and an SSD, I am quite happy as is all my software.
JOHN0 -
thank you very much,
i will try this, i'm also with ati and i've made the update of catalyst.
thank you both 😉0 -
i"m running an AMD 7770 and everything was fine until I updated the driver. After updating, Capture One 7.1.1(64 bit) crashed three times and then it would not load at all, just the Flash Screen and then nothing. I reverted back to the original display driver but CO7 still would not load. I re-installed all the AMD BIOS drivers and the original display driver but it still would not load. I tried deleting the program using the method described on the Phase One site and loaded the same program again and it still would not load.
I finally had to restore the disk from my backups before CO7 would run. I don't understand why it behaved this way as my other programs worked normally.0 -
Same issue for me as Glenn101 (HD7770 with Catalyst 13.4), but only when processing files with OpenCL acceleration enabled.
Putting OpenCL acceleration to "Never" for display & processing fixed (temporarily) the issue for me.
Support case 124283 in...
Cheers,
Mathieu0 -
Same problem here.
Switching from auto to never for display and processing solved the problem.
For me it makes no difference because C1 can't use my 7870 to get a speed update while displaying and processing speed is for me not important.
Reverting to the latest beta before 13.4 was also a fix for the crash problem.0 -
Same issue, Ati HD7850 Catalyst 13.4 , I put the openCl to never it solved the issue, But display performance and process performance is very important for me I preview thousands of IIQ images (p45+) and process hundreds of images on the same time. The problem must be fixed. 0 -
Please revert to the 13.3 driver for the moment. We will have a fix out for this in an upcoming release. 0 -
Rolled back the driver to 13.2.7 , reinstalled c1, nothing changed. Uninstalled AMD Catalyst, just used windows default driver but still same issue, When I open openCL, c1 goes to crash. Now I have to work without openCL, and that is soooooooo SLOW. It is not acceptable. You have to solve it ASAP. 0 -
[quote="Tolga" wrote:
Rolled back the driver to 13.2.7 , reinstalled c1, nothing changed. Uninstalled AMD Catalyst, just used windows default driver but still same issue, When I open openCL, c1 goes to crash. Now I have to work without openCL, and that is soooooooo SLOW. It is not acceptable. You have to solve it ASAP.
Please step back to version 12 of the driver. This is an ATI-related problem, not a CO one. If ATI choose to change their protocols without warning, you cannot expect that Capture One is unaffected. We have adapted CO in an upcoming release, so that it will work with the new driver.0 -
That is good news, an idea of date release ? 0 -
[quote="NNN634863802867218057" wrote:
That is good news, an idea of date release ?
As usual, I cannot give any ETA other than "soon" 😊0
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