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CAPTURE ONE upgrade help!!

NNN634443351290486903
Is there a uk based support line for capture one?

I have stupidly tried to upgrade my capture one and i do not know the license number- i didn't register it and have lost the box all the software came in.

I have to use this programme for work and am having a real nightmare

Any halp greatly appreciated!

Thanks
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Comments

8 comments

Date Votes
  • Drew Altdo
    Sarah,
    Do you have Capture One installed and running currently, or did you up until your recent upgrade?
    If so, and the software was activated, you will have a Phase One account with an associated Product Key. You can find your Product Key by following the first few steps of this article;

    http://www.phaseone.com/en/Search/Artic ... nguageid=1

    Looking through your account I think your info is just on an older email account. Create a support case if your having issues accessing through that account.
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  • NNN634443351290486903
    Thanks Drew, i tried to follow those instructions but it comes up with a box asking me to select your preferred run mode option before proceeding. I have no idea what to choose as when i click activate it simply asks for the code.

    I have had to click on the 60 day trial so that i can actually work today.

    I have proof of purchase is there anything else you can recommend so that i can get the license code and continue with the full version of capture one?

    Thanks

    Sarah
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  • Drew Altdo
    Sarah,
    I think it would be best if you created a support case for some clarification about your accounts.
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  • NNN634443351290486903
    Hi Drew,

    I have already sent a support email through your site but this is really urgent and i have had no response!

    Is there a contact line i can call?

    Thanks
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  • Paul Steunebrink
    Sarah, not sure this helps, but as long you have any days left from the 60 day trial (60 days perhaps), you have time to retrieve your license key with support staff. The trial is full functional.

    You might even have time to contemplate on storing license info. 😉
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  • Jim_DK
    Hi Sarah,

    I replied your case 30 minutes before your first post here. Check your spam filter if you don't see a mail from noreply@phaseone.com
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  • NNN634443351290486903
    Hi James,

    no email i am afraid- my address is smolloy@liberty.co.uk

    can you resend?

    Thanks
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  • Jim_DK
    I will send again. If you cant see it, log in and go to my account> tech support cases to see the web interface. Replies to/from support will be shown here.
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