a white line in my picture - Help

Pinky

• December 08, 2011 20:07

I have H20 with Hasselblad 503CW. Lately I found a vertikal line, about 1 pixel thick. But its not happened every time. Only like 70-80%. I searched and found this:

Milan,
It looks to be a power issue. See the article below, #2
http://xchange.phaseone.com/content/sup ... nguageid=1
Kind Regards,
Drew
Phase One

But the link is dead.
Anyone can help me with this?
I use iMac Intel (white one) Os 10.5 and C1pro 3.x

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  Drew Altdo

  • December 09, 2011 09:58

  I believe I was referencing the link below for the previous case/issue;
  
  http://www.phaseone.com/en/search/artic ... nguageid=1
  
  However, you should create a support case and give us a RAW file so we can properly diagnose the issue.

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  Pinky

  • December 09, 2011 18:23

  Thank you for reply.
  
  I think mine are: no 3
  
  3. Image Anomoly: Line
  The example below can also occour because of a missing pixel line. It can occour in very rare cases. The size is specifically 1 pixel wide. This can happen to any and all Digital Cameras. The solution is to contact your dealer, this issue can be fixed remotely by way of a unique upgrade provided by Phase One.
  
  
  Before I contact my dealer, I would like to know how much will it cost and how long will it takes. I lived in Jakarta, Indonesia. My dealer is Primacolor.

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  Drew Altdo

  • December 12, 2011 09:06

  [quote="Drew" wrote:
  However, you should create a support case and give us a RAW file so we can properly diagnose the issue.

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