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Canon 60D

SteveS
As said in this topic: viewtopic.php?f=20&t=9374

Where is the 60D support in 5.x ? I been waiting for this to be addressed. So after waiting for 60D to be added you mean we have to pay again for 6.x? I just payed for C5 5 months ago and purchased a 60D at release so never really got to use C5 and I have to pay again?

As stated in the link above and asked in the 5.x forum. (Drew you said soon very soon) Drew as I read it this was meant for 5.x version. If not your answer should of not said soon very soon.

Oh I did a support case. They said basically I need to pay for a upgrade and closed the case.
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Comments

7 comments

Date Votes
  • Joao Manuel Da Silva Neves
    try the newly released version 6 @ http://www.phaseone.com/en/Software/Cap ... rview.aspx
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  • SteveS
    [quote="NN1311111" wrote:
    try the newly released version 6 @ http://www.phaseone.com/en/Software/Cap ... rview.aspx


    No there was a supposed to be a 5.x 60d release that I purchased not long ago. I will not continue to support Phaseone if they cannot update there software or at least give there customers a special offer for owners within 6 months.

    I feel like I was strung along. I hear there will be a 60d update but there is none. I waited 2 months and now have to pay to get the 60d to work with this software.
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  • SteveS
    Not even a reply from Phaseone here? Is this the type of service customers receive?
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  • Paul Steunebrink
    [quote="SteveS" wrote:
    Not even a reply from Phaseone here? Is this the type of service customers receive?

    SteveS, please be aware this is a user-to-user forum in the first place, moderated. For a direct response from Phase One staff, contact them directly.
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  • SteveS
    I haved contacted them and opened a case.They closed the case and said I need to pay for a upgrade. I dam directing this question to Drew as he stated 5.x will have the 60D added soon.
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  • Drew Altdo
    [quote="SteveS" wrote:
    I dam directing this question to Drew as he stated 5.x will have the 60D added soon.


    I believe I said "support" would be soon, not specifically in 5. Sorry for the unfortunate timing but that is the nature of change.
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  • Jo16
    I'm in the same situation right now. What i do is use Adobe DNG converter and convert my raws to DNG and then use capture one to process them. It is however an extra step in my workflow and i hope to upgrade soon.
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