Any Word on G7
I must say I'm disappointed when will Phase One support the Panasonic G7?? It is one thing to say not yet but I can't get a reasonable estimate on a camera released in June? I don't want to get Lightroom but what am I to do? And if I do will I be updating Capture One? That's a question I will have to think long and hard on. So is there any idea when it will be done you did the GX8 just how difficult is it and yes I want to know minutes, hours, days????????????????
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Hi, first did you Purchased C1 already?
Second unfortunately it is up to Phase One what cameras to support and when, and it is mainly user to user support forum, So all of us cannot predict when it gonna happen. Panasonic is not a top vendor, so there is no guarantee how fast they are in providing test examples to vendors like Phase One. But this is just my thoughts.0 -
Yes I have had Capture One for awhile. I have not been able to use it for the last 2 months having purchased a G7. Phase One should make it abundantly clear that certain customers are less important and should buy Adobe lightroom who does not seem to have this problem. If I seem annoyed I am at this phase of the cameras release they should at least be able to give me a projection on completion. I really doubt there not getting the support from Panasonic they need considering how many bodies fly around prerelease. Of course they could make that clear if it's the truth and I'd be on Panny's case instead. 0 -
In fact here is the official reply from customer service.
"Because there is no timeline so i can't give you a estimate of availability. We will do the support 1 by 1 according to the needs of request and testing."
Thanks
Support0 -
While I understand your situation, it's worth to take into consideration that P1 publish with every update a list of supported cameras. So if working on RAW files of a certain camera model is important it's good advice to check in advance what models are already supported and make camera aquisition plans accordingly.
Even for the most popular new camera models it takes between some days to some weeks or even months until preliminar / full supply is provided. In part because in first place P1 needs at least one final production model to start their work. I think it's understandable that popular models as well as brands which provide the necessary information are higher in the priority list than less popular cameras / brands and/or which demand more work due to more difficult access to the needed informations.0 -
[quote="Michael11" wrote:
While I understand your situation, it's worth to take into consideration that P1 publish... a list of supported cameras.
Indeed. Easy enough to find, too.
But just for the avoidance of any doubt:
https://www.phaseone.com/en/Imaging-Sof ... meras.aspx0 -
[quote="NN635398439392572200UL" wrote:
but I can't get a reasonable estimate on a camera released in June?
And you won't get one. Phase One does not pre-announce support.
They even have a "rule" forbidding such discussion: viewtopic.php?f=11&t=5485
Rule 1: "Discussion of unannounced products is not permitted..."
Versions of Capture One supporting an as yet unsupported camera, are "unannounced products" as far as Phase One is concerned.0 -
From the link provided it seems that Capture One doesn't support the Olympus EM5 mk II.
Surely that can't be correct? Are we sure it's up to date?
https://www.phaseone.com/en/Imaging-Sof ... meras.aspx0 -
[quote="MegaDamo" wrote:
From the link provided it seems that Capture One doesn't support the Olympus EM5 mk II.
Surely that can't be correct? Are we sure it's up to date?
You could be right...
viewtopic.php?f=57&t=18522&p=91705&hilit=olympus&sid=df67470080faf62393e8f31eaad11a52#p917050 -
[quote="Michael11" wrote:
While I understand your situation, it's worth to take into consideration that P1 publish with every update a list of supported cameras. So if working on RAW files of a certain camera model is important it's good advice to check in advance what models are already supported and make camera aquisition plans accordingly.
Personally I think it ludicrous to suggest I buy a camera based on whether it is supported by Capture One. My main point that you seem to ignore while trying to defend Phase One is they are not being competitive. Adobe seems to manage just fine. Frankly I never thought this would be an issue as many would not.
I add to that from my experience color calibrating color printers, it should not take days or months to calibrate a camera. In fact at most it should takes hours or even minutes. Now if they would like to prove to me it doesn't than fine. Other wise I think it is important for people to know that they may likely be left in the cold when it comes to support and stick with Lightroom as a more reliable source for there Raw Processing needs going forward. Let me add it pains me greatly to say that.
As to the argument of releasing an unannounced product. Thats a joke this is a released product and as a existing customer getting some expectation of support so long after release of a camera is just good customer service. If this was the first month after release you might have a point but this late in the camera cycle. I find it unacceptable to not even indicate an expectation availability. This is not the way to strengthen the product in the market IMHO. Simply put customer service is managing customer expectations and in that respect Phase One has failed miserably.0 -
[quote="NN635398439392572200UL" wrote:
Personally I think it ludicrous to suggest I buy a camera based on whether it is supported by Capture One.
No, he's saying that before complaining about a lack of support, it's incumbent upon you to do your homework.My main point that you seem to ignore while trying to defend Phase One is they are not being competitive.
Adobe seems to manage just fine.
Your "main point" is based on a fantasy. Adobe is subject to just as many complaints about the lack of support for this camera or that, as those of us who actually spend time on the Lightroom forum know too well.
Adobe doesn't pre-announce upcoming camera support either, incidentally. Most companies don't because as soon as a promise isn't delivered, all hell invariably breaks loose. So it's better not to make the promise in the first place.
Besides - it's asinine to compare Phase One with Adobe: the resources available to Adobe dwarf what Phase One can call on, which is precisely why Phase One has to be more selective about where it expends its resources - and why "niche" cameras have to wait for support, sometimes.
Simple supply and demand. Or the price you pay for indulging your need to stand out from the crowd...
Want a better comparison? DxO Optics Pro.
Which doesn't yet support the G7 either...Frankly I never thought this would be an issue as many would not.
Which gets back to Michael's suggestion: if you'd checked the camera support page, you wouldn't need to wonder whether this would be an "issue"...I add to that from my experience color calibrating color printers, it should not take days or months to calibrate a camera.
Then you don't know much about what camera support is: it's a damn' sight more than just creating a colour profile.Other wise I think it is important for people to know that they may likely be left in the cold when it comes to support
They would know - if they bothered to check the support page. What's wrong-headed here is to assume, after you've bought a camera that's not currently supported, that Phase One's timetable for supporting it will match your expectations.
There's no basis, or precedent, for that line of thinking.and stick with Lightroom as a more reliable source for there Raw Processing needs going forward.
Again - it's a complete work of fantasy to imply that Lr is somehow a paragon of camera support.As to the argument of releasing an unannounced product. Thats a joke this is a released product and as a existing customer getting some expectation of support so long after release of a camera is just good customer service.
Take the "joke" up with Phase One - this has been their unambiguously-stated position for years.
It never fails to amaze me when someones rocks up here, knowing nothing - absolutely nothing - about what has gone before and about how things are, and expects the whole world to change simply because he thinks it's supposed to be different...
Who are you again, exactly?Simply put customer service is managing customer expectations and in that respect Phase One has failed miserably.
Because they've failed to satisfy you? You clearly have a grossly over-inflated sense of your own importance...
As I usually say at around this point in these conversations: want quick support? Buy a Canon or a Nikon, not some low volume "niche" piece of kit.0 -
Well we will have to agree to disagree but thank you for keeping this at the top of the list! 0 -
[quote="Keith Reeder" wrote:
[quote="NN635398439392572200UL" wrote:
Personally I think it ludicrous to suggest I buy a camera based on whether it is supported by Capture One.
Simple supply and demand. Or the price you pay for indulging your need to stand out from the crowd...
Want a better comparison? DxO Optics Pro.
Which doesn't yet support the G7 either...
Since you mentioned DxO I looked them up. No they do not yet support it. That being said they have a very considerate pop up that says "Your camera’s RAW format is scheduled for 11/15" . That is how you manage customer expectations.0 -
[quote="NN635398439392572200UL" wrote:
[quote="Keith Reeder" wrote:
[quote="NN635398439392572200UL" wrote:
Personally I think it ludicrous to suggest I buy a camera based on whether it is supported by Capture One.
Simple supply and demand. Or the price you pay for indulging your need to stand out from the crowd...
Want a better comparison? DxO Optics Pro.
Which doesn't yet support the G7 either...
Since you mentioned DxO I looked them up. No they do not yet support it. That being said they have a very considerate pop up that says "Your camera’s RAW format is scheduled for 11/15" . That is how you manage customer expectations.
Unless, for some reason, you miss the target you have set yourself. Then, from what I have seen over the years, the results of the attempted management are worse than any absence of management.
Release date targets are wonderful things, especially in the world of software. In the age of "agile" development they are nearly always achieved, whether the software works or not.
Grant0 -
[quote="SFA" wrote:
Unless, for some reason, you miss the target you have set yourself. Then, from what I have seen over the years, the results of the attempted management are worse than any absence of management.
Release date targets are wonderful things, especially in the world of software. In the age of "agile" development they are nearly always achieved, whether the software works or not.
Grant
Well if this was a full product release I would agree. Adding a camera should be a simple task if it isn't maybe they need new programmers. So I still stand firmly to the opinion it can be scheduled and adhered to with out to much effort. The reply I received does not say when or for that matter if ever it will be released. Do you think that is acceptable?0 -
[quote="NN635398439392572200UL" wrote:
[quote="SFA" wrote:
Unless, for some reason, you miss the target you have set yourself. Then, from what I have seen over the years, the results of the attempted management are worse than any absence of management.
Release date targets are wonderful things, especially in the world of software. In the age of "agile" development they are nearly always achieved, whether the software works or not.
Grant
Well if this was a full product release I would agree. Adding a camera should be a simple task if it isn't maybe they need new programmers. So I still stand firmly to the opinion it can be scheduled and adhered to with out to much effort. The reply I received does not say when or for that matter if ever it will be released. Do you think that is acceptable?
If Capture One was a Panasonic product I would say no, it would not be acceptable.
But it isn't.
There could be any number of reasons why support is not available but the main point is that whilst you may be disappointed there is, so far as I am aware, absolutely no reason to have any expectation of availability just because the camera exists.
Grant.0 -
If they had never supported Panasonic cameras than you might have a point. That being said I think your expectations of customer service are pretty low. Which might be a good thing because it is quickly becoming a thing of the past. I guess I was wrong to have high expectations of PhaseOne when I purchased Capture One Pro. To be clear not that they would necessarily support this camera but believe in managing customer expectations. Which I should clarify is not taking the position if we never promise anything we will never fail 😂 . 0 -
[quote="NN635398439392572200UL" wrote:
Which I should clarify is not taking the position if we never promise anything we will never fail 😂 .
The only mainstream converter provider that does sometimes provide "promises" about upcoming support is DxO Optics Pro: and it regularly bites them on the arse, because they regularly fail to deliver.
It's not rocket science to conclude that "say nothing" is the lesser or two evils.
And lets be absolutely clear about this: nobody - not you, not me - has any right to expect that Phase One (or any other provider) will support your camera at all; or to your timescales; or keep you in the loop about their plans.0 -
[quote="NN635398439392572200UL" wrote:
It's not rocket science to conclude that "say nothing" is the lesser or two evils.
I disagree completely but you do have a right to your opinion.[quote="Keith Reeder" wrote:
nobody - not you, not me - has any right to expect that Phase One (or any other provider) will support your camera at all; or to your timescales; or keep you in the loop about their plans.
Technically your correct a business has the right to do as they see fit. I have the right to disagree publicly. The real question is why are you so sensitive about it and feel you need to comment or defend there position? But than it's people like you that help keep threads going so thank you for your support.0 -
All, and specifically "NN635398439392572200UL " as mentioned many times already here, if you purchased C1 officially and want to get official feedback from them, when it can be supported Just open a support ticket, and boom you instantly getting reply.
We are just user to user forum so we do not get a clue on C1 plans 😊
The rest is just noise.0 -
[quote="Andriy.Okhrimets" wrote:
All, and specifically "NN635398439392572200UL " as mentioned many times already here, if you purchased C1 officially and want to get official feedback from them, when it can be supported Just open a support ticket, and boom you instantly getting reply.
We are just user to user forum so we do not get a clue on C1 plans 😊
The rest is just noise.
Hey Boom read the thread Reply was useless and told me absolutely nothing. Which is the main point of this thread.0 -
So you expect more from a user to user support forum 😄. 0 -
[quote="Andriy.Okhrimets" wrote:
So you expect more from a user to user support forum 😄.
enough noise even on U2U forum can make a difference...0 -
Yeah, right...
A lot more of us have been kicking against Capture One's colour rendering than will ever be interested in Capture One support for the G7, and we've been doing so for a damn' sight longer than this thread will run - and we're still waiting for something worthwhile to happen, even with numerous support cases having been raised.0 -
[quote="Keith Reeder" wrote:
Yeah, right...
A lot more of us have been kicking against Capture One's colour rendering than will ever be interested in Capture One support for the G7, and we've been doing so for a damn' sight longer than this thread will run - and we're still waiting for something worthwhile to happen, even with numerous support cases having been raised.
So how was that customer service expereience? When you put your customer service tickets were you given a worthless reply. Did they manage your expectations as a customer. If not than the problems are related it comes down to bad customer service.[quote="deejjjaaaa" wrote:
[quote="Andriy.Okhrimets" wrote:
So you expect more from a user to user support forum 😄.
No but I expect they read them as well as future customers. Who may think twice about a company that seems to be building a track record of thinking them self above communicating to there customers. Had I understood there apparent cavalier attitude to customer issues I may have spent my money differently.0 -
Still no support guess new cameras will be out before they get around to it. I simply can not consider them a contender as a stand alone raw processor if they are not going to support cameras that have been on the market over 6 months. Frankly I find it a shame. DXO seemed to manage it as someone posted that as the better comparator than Adobe who did it months ago. 0
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