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Registration/Activation---NOT

lrbaldwin
I uninstalled C1SE from my C: drive because it was tull. I originally registered 3.5 and then updated to 3.6. I don't think I had to reactivate at that time. I found my downloaded 3.6 and installed it on a different hard drive. It is now a trial version.

I found my 24 digit activation key for SE3.5 and entered it on line. PhaseOne says it is invalid.

I have done a problem ticket at PhaseOne, but I don't know how long it will be before they get back to me.

Any ideas?

Thank
Linda
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Comments

2 comments

Date Votes
  • lrbaldwin
    To answer my own question, PhaseOne responded to my tech ticket very quickly and gave me the correct number to use.

    Thanks PhaseOne!

    Linda
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  • Anonymous
    You're welcome Linda. 😄

    As you've discovered, Creating a Support Case from the web site is the place to go for answers or problem resolution for issues that are a bit more urgent than a Forum post. Our Support Logging System is monitored no less than 17hours / day M - F and occasionally on Weekends or Holidays. Cases are picked up by US or DK Support rather quickly and are not closed until resolved.

    The Forum is a good location for a more casual input from a variety of Users and Phase One staff.

    To create a Support Case go to: http://support.phaseone.com

    Sincerely,

    k c
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