Skip to main content

⚠️ Please note that this topic or post has been archived. The information contained here may no longer be accurate or up-to-date. ⚠️

why is there no real contact info for phase one

Bo12
why can't I talk to someone on the phone...or over live chat...its so frustrating to wait for someone to return my email...well it wouldn't be if they answered them quickly, but now its been almost 2 days and it just sucks...

look I know 2 days doesnt seem like a lot, but this a question/problem that could be answered in 5 minutes...so thus the frustration

Any thoughts?

-Bo
0

Comments

4 comments

Date Votes
  • KevinMichaelReed
    Why not try contacting your dealer? I've noticed that PhaseOne counts on their dealer network to handle most first level customer support. A call to my dealer, Digital Transitions, is usually all it takes to get a quick answer (especially on a simple question).
    0
  • Bo12
    thanks for the advice...but I am waiting to unistall it off one computer and put it on another...a situation they must deal with at least a dozen times A DAY, and yet I can't get anyone to just let me know the details...I already started a support case, gave them all my info, and yet I have received no reply...

    so I wait....

    Frustrated because I have a job this weekend, and I thought this would be simple procedure...I was even willing to buy another activation liscense for the same product key, but again they can't give me any news..

    Thanks though for the suggestion

    -Bo
    0
  • Eric Staudenmaier
    Yes, this is very frustrating. You don't really know whether or not your support is good until you need it in a hurry.

    I was a Leaf customer last year. Their software is terrible as everyone knows, but their customer support is second to none. An 800 number in the US with live people on the other end. I made 6 support calls last year and Never waited more than 30 seconds for someone to answer. The people who answered the phones were true experts. If it was the weekend the Local reps would answer their cell phones.

    It is important as a Phase One customer to develop a good relationship with your dealer. It is also important to choose a dealer with real expertise, not just good pricing and sales service. Phase one expects the dealer to provide you good service and technical support.

    The licensing is a problem for the DB users. The DB version is meant only for the Phase backs and should not have this restriction.

    You should be able to put C1 Pro or DB on a new computer and use it for 30 days as a demo before registering or tranfering the registration. If you had already installed and used the demo before, you are out of luck then of course.

    This is not unique to Phase. I've had hard drive crashes that required a call to Adobe to get the CS2 license reset. It happened both times on a Saturday night, and no one was around to help.

    Hopefully C1 v4 will add the ability to Activate AND De-activate computers without a customer support case involved.
    0
  • Anonymous
    bobridges,

    come on bobridges, 2 Days ? ... your Case was answered in 2 hours time.... but yes, it sat most of a day, got your Key and You are all set now.

    Good News is that version 4.0 will arrive with a SelfServe - Activate/Deactivate protocol 😄

    Cheers,
    K C
    0

Post is closed for comments.