Big problem with 3.7.5 and 400D RAW files

Comments

26 comments

  • Alex2111
    Sounds like the same little glitch that us Nikon users are having with our D200 raw files.
    Colour Temp is at like 4150K abd Tint goes to -50. This make the images very green. No fix yet, just have to manually restore proper WB and then use batch assign for the settings as a start point for the session.

    Not much of a help I know, but your not alone.

    Cheers, Alex
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  • dave211
    Well ive raised a support case and sent Phaseone a file and they have said that yes, they have a problem and are working on it.
    Funny thing is its forced me to use DPP for the first time and i quite like it.
    I just hope C1 is back up and running soon otherwise i might just stick with DPP
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  • Greg1112
    I was kinda sorta hoping when I came back to check that there was 50 other replies and a link to a patch.... 😊
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  • NN192419UL4
    the problem persists with D80 files too...even my older raw files look well....poor, for the lack of a term. Hope new version is updated soon. 🤬
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  • dave211
    I have got it sorted.........i just exchanged my 400D for a 30D. now i dont have a problem.
    Thnig is i have now grown to like DPP and will keep on using it.
    doubt ill use C1 for a while now.
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  • Greg1112
    That is hardly a work around...I too have other bodies and DPP.

    I am not sure why this is so silent though, no notes in the known issues & no replies even saying it is a known issue or being worked on.
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  • kstrain
    [quote="gregausit"] wrote:
    That is hardly a work around...I too have other bodies and DPP.

    I am not sure why this is so silent though, no notes in the known issues & no replies even saying it is a known issue or being worked on.[/quote]

    As another 400D user who would like to use C1 LE (3.7.5.195) but obtains bad to very bad image quality (looks like crossed curves), I tried to submit a support case, but could not (presumably a temporary problem).

    The release notes still mention 400D support, so either the problem is uncommon or someone forgot to correct the release notes.

    This seems all very strange as even a cursory glance at images shows the problem - perhaps there has been a firmware change between the cameras used to generate the images used to test C1 LE, and the cameras we have.

    I can't find another converter that allows me to convert 100 images in under an hour, mostly with custom exposure curves, this is a pain.

    I spent a few hours exploring settings, but nothing fixes the bad images except another converter.

    I'll be trying to submit a support case again later on.

    Ken
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  • kstrain
    To add: the problem seems least (even invisible) when the picture was taken in soft lighting, but gets worse as the contrast exceeds some value. It looks like the bigger the area of high contrast in the picture, the worse the effect becomes. The most contrasty images, that are totally unacceptable with any settings of WB and exposure in C1 LE, convert easily in DPP and Bibble Lite (trial) to give printable images.
    Ken
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  • fgebhart
    I just hit the green problem for the first time today. Checked the knowledge base and found that PhaseOne at least knows it's gone wrong, but there's no work around and the fix doesn't come until 3.76, whenever that might be. Forcing us to use another program doesn't seem the most effective way to encourage upgrading to 4.0.
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  • dave211
    I was told there wouldnt be a fix untill v4 comes out but i guess if enough people complain they will get it sorted.
    Ive not heard anything back for a while from PO. my support case went through ok and i know others have opend one as well.

    kstrain
    I find that DPP converts much quicker than C1. Even Lightroom seems quicker than C1
    have you tried them?

    gregausit
    It is a solution for me and thats all i meant to say.
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  • BobT
    I am also having this problem, and, do not care to do the workaround batch process.

    I can use DPP as others have noted, and the ACR beta also reads 400d RAW. DxO probably will bring out modules for the 400XTi by the end of the month.

    C1 is dropping the ball on this issue, and, if I was not waiting for my upgrade to ver. 4 to see how it works, I would stick with DPP.














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  • kstrain
    [quote="BobT"] wrote:
    I am also having this problem, and, do not care to do the workaround batch process.

    Which workaround batch process? I cannot find a mention of that. here or on the knowledgebase.

    Ken














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  • kstrain
    [quote="dave_bass5"] wrote:


    kstrain
    I find that DPP converts much quicker than C1. Even Lightroom seems quicker than C1
    have you tried them?
    [/quote]

    I have processed 9000+ raw files with C1, nearly 90 with DPP and about 9 with Lightroom. I usually use my own curves, and guess which I can set up quicker ...

    Ken
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  • dave211
    [quote="kstrain" wrote:
    [quote="dave_bass5" wrote:


    kstrain
    I find that DPP converts much quicker than C1. Even Lightroom seems quicker than C1
    have you tried them?


    I have processed 9000+ raw files with C1, nearly 90 with DPP and about 9 with Lightroom. I usually use my own curves, and guess which I can set up quicker ...

    Ken

    The one you use is not necessarily the fastest but if it suits your workflow then i guess its best for you.
    C1 is known to be slow at outputing files but it does a great job
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  • Anonymous
    The Canon EOS 400D / Rebel XTi was announced August 24th
    The Capture One update to 3.7.5 arrived about 3 weeks later on September 15th.

    Had support Not made it into this version, this Forum Thread most likely would have been about Why not and When will it be supported.

    As it is now, the push to support this new camera failed.
    I have seen the 1 RAW file provided to Developers to implement support.
    The image is of good quality and displays no problems whatsoever.
    We were informed by many users almost immediately, duplicated the results, and reported the Bug, and Developers have fixed the problem.
    Another Free Update of version 3.7.6 is due out within a couple weeks.

    I've seen some compare all the RAW programs, (which I always encourage) and give up on Capture One based solely on speed.
    They never know what they have missed out on.
    The Capture One algorithms are the Most Sophisticated of any RAW converter.
    And yes, they take a bit longer in order to produce the best possible image from your DSLR.
    The QuickProofâ„¢ algorithm is the Fastest converter available.
    These are two different algorithms with the Process one built for Quality while the QuickProof one has Speed as priority.

    Hold onto your hats...
    Version 4.0 increases process time by no less than 300% yes, that is 3 Times Faster ! 😄

    Cheers,
    k c
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  • dave211
    Keith
    All the points you make are correct about C1 being the best but i would say by advertising 400D support in C1 and then users find that in fact it doesnt is false advertising and could i suppose be classed as illegal IMHO
    what about the people who might have purchased C1 because of the advertised 400D support. would they have got a refund over this? I doubt it. they would have just had to hold out untill a fix was found and the support case had gone through the system
    A couple of weeks ago i was told that the fix would only be in v4 released sometime in 2007. now the story has changed again. i do hope the fix does in fact come out when you say it will but who knows?
    This i find totaly unacceptable. i wil use my free upgrade to v4 but would not hand over any more money to PO in the future
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  • Greg1112
    [quote="Keith Carpenter" wrote:
    The Canon EOS 400D / Rebel XTi was announced August 24th
    The Capture One update to 3.7.5 arrived about 3 weeks later on September 15th.

    Had support Not made it into this version, this Forum Thread most likely would have been about Why not and When will it be supported. k c



    Oh you are so right Keith


    gregausit
    Try to control yourself next time and there will be no need for edits.
    This User Forum is to be constructive.

    4 Don't use profanity in your postings. Don't attempt to slip around this rule by using @, £, $, * or other characters in a word to mask its profanity.

    10 Do not post a message merely to blow off steam or otherwise get something off your chest. This is a support, user to user help and resource area, if you have something to take up with a dealer then take it up with a dealer, if you have something to take up with Phase One then please take it up with Phase One.

    Read the Rules of the Forum again before posting:
    http://forum.phaseone.com/viewtopic.php?t=42

    Cheers,
    K C
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  • dave211
    Well, thats a tame version of what i wanted to say but gregausit has a point.

    AND PO ARE STILL CLAIMIMG 400D FILE SUPPORT FOR C1PRO even though they have admited its not working.

    tut tut,. this is not the way to do it
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  • kstrain
    [quote="dave_bass5"] wrote:
    wrote:

    [quote="kstrain"] wrote:
    [quote="dave_bass5"]
    C1 is known to be slow at outputing files but it does a great job[/quote]

    I find it takes about 40s to 60s on average to set the processing parameters for each image and about the same to process the image with the batch process in the bachground. Unless I add a large number of images with the same settings (for a panorama) the computer just about keeps up.
    (Pentium 540 at about 3.75Ghz.) Always seemed OK to me. 3x faster will be great though. 😄

    Ken
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  • kstrain
    [quote="Keith Carpenter"] wrote:
    The Canon EOS 400D / Rebel XTi was announced August 24th
    As it is now, the push to support this new camera failed.
    I have seen the 1 RAW file provided to Developers to implement support.

    <snip>

    Another [b]Free Update of version 3.7.6[/b] is due out within a couple weeks.
    k c[/quote]

    Very nice news. That saves me a lot of trouble. 😄

    It could be that, in future, a post on this forum requesting a few raw files might yield some for testing. I assume that at least some owners of new cameras likely to be supported will read this forum t look for news, and may well be happy to send a file for that purpose. Just a thought.

    It does seem a strange bug with a few images being almost perfect and others totally off.

    Ken
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  • Anonymous
    Please read the Release note for more info.

    We are kindly asking you to test that the software works well, especially if you have one of the latest cameras we like to hear if you see artifacts.
    In version 3.7.5 Canon 400D had a bug with the black clamp that gave strange colors. This is now fixed.


    PC PRO:
    http://updates.phaseone.com/prerelease/ ... 205_EN.zip

    PR LE:
    http://updates.phaseone.com/prerelease/ ... 205_EN.zip


    Cheers,
    k c
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  • UCSB
    [quote="Keith Carpenter" wrote:
    Please read the Release note for more info.

    We are kindly asking you to test that the software works well, especially if you have one of the latest cameras we like to hear if you see artifacts.
    In version 3.7.5 Canon 400D had a bug with the black clamp that gave strange colors. This is now fixed.


    PC PRO:
    http://updates.phaseone.com/prerelease/ ... 205_EN.zip

    PR LE:
    http://updates.phaseone.com/prerelease/ ... 205_EN.zip


    Cheers,
    k c


    Thanks Keith!!! I am now getting good results with my XTi.
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  • Teejay
    I have updated to LE 3.7.6 as recommended but am still getting colour/white balance problems with my new 400D.

    The white balance sometimes jumps up to 12,000K, right up the end of the scale to get a decent colour rendering.

    The image is fine in DPP, supplied free from Canon, without any off-colour pictures whatsoever.

    I am sticking with DPP until PO get their act together. I have been a user of C1 from my 300D 3 years ago and this is the worst version of C1 LE i have used.
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  • Anonymous
    Please be sure to update to Capture One version 3.7.6. http://www.phaseone.com/Content/Downloads.aspx

    And Don't Use AUTO or Custom WB in-camera.
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  • Vasyl1
    [quote="Teejay" wrote:
    I have updated to LE 3.7.6 as recommended but am still getting colour/white balance problems with my new 400D.


    Go to Program Files/Phase One/Capture One PRO/Previews and delete preview and setting files for those shots. That fixed the problem for me. Matching shots and settings/preview files is tedious, I just sorted by access date and nuked everything that appeared to be in the right range.

    [quote="Teejay" wrote:
    The white balance sometimes jumps up to 12,000K, right up the end of the scale to get a decent colour rendering.


    I am pretty sure I've seen this problem in past versions.
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  • dave211
    [quote="Rebecca" wrote:
    Please be sure to update to Capture One version 3.7.6. http://www.phaseone.com/Content/Downloads.aspx

    And Don't Use AUTO or Custom WB in-camera.


    why not?
    I have always used it and if shooting RAW it shouldnt matter so whats going on.
    Is the 400D problem still not fixed.
    I do have a few 400D files that still wont correct.
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