10.2 - how to uninstall completely

Steffen Jahn

• October 05, 2017 12:54

Hi everybody,

C1 10.2 is not remembering/storing the "recently used sessions" ( file > open recently used ). Annoying - but not a drama.

This issue is not showing on my other machines, so I tried to un- and re-install C1 on my MBP( 10.12.6 ). But its seems this bug is a sticky one 😉 Is there a more recent "how-to-uninstall" as the excellent document from Capture Integration ?

https://captureintegration.com/how-to-c ... 10-7-10-8/

Thanks a lot - Steffen

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  Benjamin Liddle

  • October 05, 2017 14:21

  Our Knowledge Base has an article on this:
  
  
  We update it regularly as needed

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  Steffen Jahn

  • October 05, 2017 15:00

  Hi Ben,
  
  thanks a lot ! Followed the instructions - the issue stays ( seems to be a stick bomb ).
  
  C1 does not show my recently used sessions. Not via the menu ( file > recently used sessions ) nor when starting up the program and the splash screen asks for which session to open,
  
  Any ideas what I´m missing here ?
  
  
  Best - Steffen

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  Benjamin Liddle

  • October 05, 2017 15:23

  Under System Preferences > General, towards the bottom, how many Recent Items do you have set?

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  Eric Nepean

  • October 06, 2017 07:38

  Some ideas:
  1)Try running CaptureOne in a different user account. If problem does not follow to the other account, it is a problem at the user level, if it does it is system level.
  
  2) Do a full uninstall, then do a safe boot and login to an admin enabled account.
  
  Then open Terminal and run these commands. You will have to enter the adminstrator password
  
sudo find -s / -iname "*phaseone*" ! -path "/Applications*" ! -path "/Volumes*" -ipath "*Library*"
sudo find -s / -iname "*captureone*" ! -path "/Applications*" ! -path "/Volumes*" -ipath "*Library*"

  If there are any "finds" delete those files as well.
  Reboot and check again.

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  Steffen Jahn

  • October 06, 2017 14:09

  Gentlemen,
  
  thanks a lot for jumping in and sending all the different approaches - suddently my computer found his brain again, all good ! Not sure which tip was helpful at the end - but it works !
  
  Thanks everybody - have a great weekend Ben & Eric - best - Steffen

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