Disappointment CO7!!!!!
What the hell is going on with CO7???
I´m a Pro-Photogrpher and i have to work daily with that software!
-Canon Thethering...doesn´t work! (Aperture does, LR does!) and do not tell me i should bugfix it for myself, i did, but it´s also bugy!
-Switching sorting from date, rating, or any other method doesn´t work fine!
-Crash crash an another crash!
What the hell are you thinking about bringing out such a garbage-update for money???
I can remember times, when CO was the best Software to work with... today it is a nightmare, especially when updating!
I think of switching to Lightroom 4 or Aperture for professional work...its a sad moment when client is waiting beside you while you always complain about your software bugs!!!!!
I´m a Pro-Photogrpher and i have to work daily with that software!
-Canon Thethering...doesn´t work! (Aperture does, LR does!) and do not tell me i should bugfix it for myself, i did, but it´s also bugy!
-Switching sorting from date, rating, or any other method doesn´t work fine!
-Crash crash an another crash!
What the hell are you thinking about bringing out such a garbage-update for money???
I can remember times, when CO was the best Software to work with... today it is a nightmare, especially when updating!
I think of switching to Lightroom 4 or Aperture for professional work...its a sad moment when client is waiting beside you while you always complain about your software bugs!!!!!
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DIgga,
No argument it's got some bugs.
Please create a support case and let's get you sorted out.
I'm all for voicing opinions on the Forum but without a support case you haven't given us a chance to fix the issues that exist.
It's not perfect and we're working on it, i'll keep an eye out for your support case and get you back up and running.0 -
[quote="Drew" wrote:
DIgga,
No argument it's got some bugs.
Please create a support case and let's get you sorted out.
I'm all for voicing opinions on the Forum but without a support case you haven't given us a chance to fix the issues that exist.
It's not perfect and we're working on it, i'll keep an eye out for your support case and get you back up and running.
I've several support cases about c0 7 problems... I am also very frustrated with this darn software. I might be the best color rendition throughout all of the raw software however it is problematic to use... It crashes every day...
I won't recommend your software product to anyone...0 -
Rave8,
You have created several support cases over the years.
The one that you have created for Capture One 7 has helped us identify 2 bugs that are currently under investigation and we thank you for that.
With feedback like yours this "darn" software can only get better and hopefully in time you'll change your mind and recommend it to others. Until then however, posts like Digga's aren't helping us to help you. We're only as good as the feedback we get. 😉0 -
Hello,
I decided not to comment anymore on CO7 (waiting for CO7.1), but I just can not stop that comment:
1) Is beta (ok in my case alpha, as NOTHING worked without a crash) testing done by users really the way PhaseOne works. That would mean I should get a used back, at least 2 years old?
2) 90+% of the crash reports I got were empty. So feedback is not really possible. Not counting the time I send trying to get the thing running stable for at least a hand full of edits and exports.
3) Some more engagement of PhaseOne on their own forum would be great. Why does everybody has to file a support case? You are wasting your resources by answering to everybody individually. Just start posting some workarounds, patches, whatever here. Invest these saved resources in doing some additional testing and programming.
Sorry for that "outrage", just waiting for the update.
Greetings,
CT0 -
Dear Capture One Developer Team,
like i said: i am a photographer not a software developer...i earn my money with taking pictures, not with helping to debug programs like CO7.
You did not offer the Version No. 7 of CO for free, you like to have money for that, money that i have to earn by taking pictures...and that for unfortunately i need a software i could work with in a professional way.
I also use products from adobe & co...and i have never had that much problems with software than with CO7.
(by the way..apple and adobe both can do tethered shooting with canon...even under Mac OSX 10.8.)
Sorry, i can not beta-test all software before i start to work, i need a running tool to work.
Unfortunately the last versions of CO are not professional at all!!!
Can you imagine what it means if you have to tell your client...sorry the software crashes all the time, but i have to fill out first a support ticket before we can go on???
Sorry, but what the are you thinking we photographers do all day long???
That´s not only my opinion, a lot of professionals fellows in my neighborhood think like that....and i can not hope for you they start to test adobe or apple products the next days.0 -
Dear Capture One Developer Team,
I am one of the Capture One biggest fans. I simply cannot think that I may use another program for my workflow.
I disagreed and still disagree some of the rants on this forum or elsewhere, about version 7.
I normally use a Phase one p45+ back and I didn't run in too much problems since the upgrade. Yesterday though, I shot on Canon 5D Mk III and all hell broke loose. I've crashed about twenty times, in some cases I even needed to reboot the system.
I paid for upgrade just after it was available and still I have no regrets, I'm sure that eventually things will work out. But right now I cannot help but feeling used as a beta tester. I may see your point about sending support cases but I simply cannot see how to find time for five or six support a day. Batch rename: crash!. Make 100 image web contact sheet: hang! Tether 5D MkIII: error! and so on. All of these in front of my kind client's starry eyes. Nevermind, I dutifully sent crash report after report, hoping this might be useful, at least.
Still, I wish you well and I'm looking forward for the update.0 -
[quote="CT" wrote:
1) Is beta (ok in my case alpha, as NOTHING worked without a crash) testing done by users really the way PhaseOne works...
Yes, we have hundreds of Beta testers that use the software months in advance.[quote="CT" wrote:
2) 90+% of the crash reports I got were empty. So feedback is not really possible. Not counting the time I send trying to get the thing running stable for at least a hand full of edits and exports.
Yes, on some systems under some crashes even the crash reporter failed. This was of course a problem and many created support cases and provided us the very logs that the software produces so we could properly identify the issue.
http://www.phaseone.com/Search/Article. ... nguageid=1[quote="CT" wrote:
3) Some more engagement of PhaseOne on their own forum would be great. Why does everybody has to file a support case? You are wasting your resources by answering to everybody individually. Just start posting some workarounds, patches, whatever here. Invest these saved resources in doing some additional testing and programming.
It would be fantastic if we could devote the resources to the forum in that way. However we are a smaller team and those that create support cases are given priority. We have many workarounds and suggestions listed on the forum when we are able to provide them but this is a User to User forum and built so that end users can discuss issues with other end users while the support system is your direct link to Support. We respond to cases within 24 hours and once your case is picked up it's seen through to completion, be it through file sharing, screen sharing or custom made video demo's.[quote="CT" wrote:
Sorry for that "outrage", just waiting for the update.
Don't apologize, this is what the forum is here for and we (Phase One) address everything on the forum as time allows but if you have an issue and you want immediate help from an expert in the software the support case is there to fulfill that.0 -
[quote="digga" wrote:
You did not offer the Version No. 7 of CO for free...
Capture One 7 Pro was and still is offered free of charge for 60 Days. Absolutely no limitations to functionality.[quote="digga" wrote:
(by the way..apple and adobe both can do tethered shooting with canon...even under Mac OSX 10.8.)
Yes, Aperature and Lightroom use a different PTP protocol that they make themselves. We use the software provided by Canon which other threads on the forum will clearly show still does not have an available software for third party companies that supports 10.7.5 or 10.8.x Operating Systems. However workarounds are available.[quote="digga" wrote:
Sorry, i can not beta-test all software before i start to work, i need a running tool to work.
Nor should you be, that is your decision. All I am suggesting is that you Help us Help you
Maybe it makes a difference whether it is a software-based RAID 0 or a hardware-based solution. 0 -
In my case is soft-based, on iMac I guess that there are not hardware solutions. 0 -
This software is horrible. I have been a longtime user and this is the worst "update" ever. 0 -
Nice whine. Very useful. Thank you. 0 -
[quote="NNN634439311409249401" wrote:
Nice whine. Very useful. Thank you.
😂0 -
I too noticed CO7 brings a lot more (and/or new) issues compared to CO6.
From my experience it's more a matter of: not having implemented the new features completely/perfectly, leaving rough edges to the software, causing it to crash at random (importing files, sooting tethered (5DmkII), making any adjustments, adding/changing keywords, exporting, etc). And today even the crashreporter crashed, not good!
Personally I feel CO7 wasn't ready for release, I guess there are a few other users who share my idea that it is a bit silly having to use workarounds to achieve something for what the software is actually designed for straightaway.
I always assumed that the advantage of having a Mac is that there aren't that many configuration options like there are with Windows based systems (10.000's combinations of videocards, mainboards, memory and other components), still CO7 can't be tailored to generic Apple hardware, maybe PhaseOne should hire some LR developers?
PS:[quote="tantareanu" wrote:
b) Hint that a RAID0 system, might not be a to good thing. Especially as I am just looking for a new system.
Greetings,
CT
Not related to how CO7 behaves, but CT could you please elaborate on this?
As a long term server / storage admin (10+ years) I don't see the point where this might not be a good thing.
RAID0 is great for boosting performance, but just don't use it for long term storage/archiving (running a higher risk to loose data when a disc fails). With current SSDs running your OS and applications from a RAID0 system is a bit of a waste, your workflow would experience a bigger boost if one would be having their data stored on RAID0 (or better RAID10). Also no application I know of is able to detect whether it is running of a RAID system or not, so this won't be a bad (nor a possitive addition) thing for CO7, except speedwise then maybe. Running CO7 from a RAID system can't be see as being of any influence for it to crashes or not.
RAID 0 with 2 x SSD is 9/10 times not adding that much to a system, since the internal speed of a single SSD is more than adequate for any system and has a bigger chance to saturate the internal SATA interface, this could in it's turn have a negative effect on the other discs used in the system since there isn't that much bandwidth available.
cheers,
Ron0 -
[quote="Productshots" wrote:
With current SSDs running your OS and applications from a RAID0 system is a bit of a waste, your workflow would experience a bigger boost if one would be having their data stored on RAID0 (or better RAID10). Also no application I know of is able to detect whether it is running of a RAID system or not, so this won't be a bad (nor a possitive addition) thing for CO7, except speedwise then maybe. Running CO7 from a RAID system can't be see as being of any influence for it to crashes or not.
RAID 0 with 2 x SSD is 9/10 times not adding that much to a system, since the internal speed of a single SSD is more than adequate for any system and has a bigger chance to saturate the internal SATA interface, this could in it's turn have a negative effect on the other discs used in the system since there isn't that much bandwidth available.
cheers,
Ron
Ron, thanks for input. (and Cheers, I'm a product shooter, too 😊)
I use a SSD RAID0 matrix not very much minding for safety, as I'm Time Machine-ing to another computer. Also, having 990 vs 550MB/sec is just great for Photoshop scratch, I've ran some before/after tests and the gap is massive. Also, I presume that the doubled speed helps to build faster previews and saving processed files. I keep my images just for a few days, then I move them altogether to the server. The setup works well for me. And as you said, I cannot see a bad influence on CO7, quite the contrary.
Still, if anyone knows the problem better, I'm all ears. 😉0 -
[quote="Productshots" wrote:
...
Not related to how CO7 behaves, but CT could you please elaborate on this?
...
cheers,
Ron
Hi,
I just quoted Drew: "Raid0 = concern" (in short). I wondered about that, too. Not seeing any reason for this concern. I just picked up a concern, as it looks like CO is quite sensitive to hardware related things.
By the way, I already gave it a second thought and I will not get a RAID0 System. Normal SSD with some extra internal storage will be sufficient. Probably a fusion drive, but I am not sure how predictable such a system will be.
Anyhow I will wait until 7.1 to try CO7 again.
Greetings,
CT0 -
Same today!!!
New Folder? Crash!
Select another Folder ? Crash
Crashes over crashes drives me to lightroom and Aperture!
Dear Phase One: i hate your new Version!
Don't understand why you do nothing!!!!!!!!!!0 -
[quote="digga" wrote:
Same today!!!...Don't understand why you do nothing!!!!!!!!!!
Digga,
What we do in support, I am sure, can be attested to by the hundreds of customers that contact us. This is a User to User forum and if you would like us to assist you with your current conflicts you will have to create a support case. It's that simple.0 -
[quote="CT" wrote:
...
I just quoted Drew: "Raid0 = concern" (in short). I wondered about that, too...
My concern is simple stability.
A system (the actual operating system) is the software that runs your computer, from sun-up to sun-down. Its always running as long as the computer is on, and EVERYTHING depends on it. It is the foundation, without it you have a collection of hardware that takes up space on your desk.
That being the case, it should be bulletproof. So why spread it across more than one drive? Performance improvements? Not a chance. In all likelihood RAID 0 setup for you Operating System gives your Operating system more to do, a bit of a meta conflict. You want better performance so you give your system an additional task to perform? Not a very elegant solution.
An SSD drive is your answer, not another point of failure in a RAID. A single SSD drive to run your OS will give you full potential of your hardware, even if that does include a separate RAID for User files 😉0
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