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Offline Images

Rakesh3
I imported two sets of images into a new catalog. Since drive letters aren't consistent, when a drive gets remapped to a new drive letter, Capture One loses all of the files, since it's apparently not using relative path names. That's just bad design.

However, when I selected a folder full of offline images and selected locate, pointed to the folder on the new drive letter with the images, it updated the folder tree in its browser, yet the images are STILL offline, which should no longer be the case.

How do I fix this?
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Comments

4 comments

Date Votes
  • Rakesh3
    It looks like this is just some bad behavior. There's a subfolder in the target import folder called "empty name" (sounds like a bug -- that shouldn't exist) that the image files ended up in. Locate isn't smart enough to look in subfolders, so when it relocated the files, it really, well, didn't. Apparently I can locate them one at a time, but that's an obviously ridiculous proposition; there's no way that modern software should have any trouble finding the rest of the offline files in the same folder and mapping them all.

    Select them all and try to locate... and it still insists on only locating one at a time.

    Apparently, the only way to resolve this is to rename the folders from explorer and re-locate them yet again... this workflow could use some improvement.
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  • SFA
    As this is basically a User to User forum I suspect that you may be talking to a blank wall unless you find some others that have shared you experience and not found a logical way around the apparent problem.

    You may find it more productive to create a Support Case and kick off a debate about the merits of software design directly with the Phase Team.

    HTH.


    Grant
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  • don maclean
    You simply need to map your drives so that each time you connect them they connect with the same drive letter.
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  • Alexander Seidel
    It seems you have discovered a bug that I have reported several months before. In the mean time 3 minor versions were released but the bug is still present (V9.1.1). Tech support confirmed that it is a problem in the Windows version, only.

    Normally a right click on a folder in the library menue lets you select the locate command to point to the new location of your photos. The problem is that the locate command is disabled when the listed folder is accessible but the program does not check if it contains any of the files! So, if the files have been removed from a folder or there is a different mass storage with the same drive letter or you have erroneously pointed to a wrong directory in a previous locate command there is no chance to correct this as long as the location exists!

    In my opinion there is absolutely no reason for disabling the locate command at all.

    As long as the bug is not fixed renaming is the only way to reactivate the locate command again.
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