no one is already using the catalog
I have a recurring problem w/ Media Pro. When I attempt to open certain catalogs I get a message:
Open <<Cat. name here>> as Read Only?
<<your name here>> is already using this catalog. ‘Open Read Only’ to review the cat. use Save As… to make changes.
What’s up w/ that.?
sometimes <<your name here>> is me, other times it is other people in out organization [& i always check w/ them and they are not already using this catalog.]
i read the topics associated with the terms [+already +using +read +only +catalog +review] and the only thing i found that i thot might be helpful was a post that vaguely mentioned deleting "hidden files"{Apr 11, 2009}. when i brought this up w/ a tech he blanched and said that could seriously disrupt our data.
the last post in that thread is dated june of 2010. is anybody working on this at HQ?
i have the latest version of Media Pro on my machine.
Open <<Cat. name here>> as Read Only?
<<your name here>> is already using this catalog. ‘Open Read Only’ to review the cat. use Save As… to make changes.
What’s up w/ that.?
sometimes <<your name here>> is me, other times it is other people in out organization [& i always check w/ them and they are not already using this catalog.]
i read the topics associated with the terms [+already +using +read +only +catalog +review] and the only thing i found that i thot might be helpful was a post that vaguely mentioned deleting "hidden files"{Apr 11, 2009}. when i brought this up w/ a tech he blanched and said that could seriously disrupt our data.
the last post in that thread is dated june of 2010. is anybody working on this at HQ?
i have the latest version of Media Pro on my machine.
0
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[quote="ohkitsune" wrote:
...the only thing i found that i thot might be helpful was a post that vaguely mentioned deleting "hidden files"{Apr 11, 2009}...
The hidden file is what is locking the catalog. Deleting the hidden file will certainly unlock the catalog and achieve the desired effect. However that doesn't solve the cause, only fixes the effect.
The catalog is likely locked because someone is not closing it properly or, if the catalog is on a server, someone is disconnecting from the server prior to closing Media Pro and therefore the catalog can't close/save.
Have a look into users workflows to determine how they are closing the catalog.0 -
[quote="Drew" wrote:
[quote="ohkitsune" wrote:
...the only thing i found that i thot might be helpful was a post that vaguely mentioned deleting "hidden files"{Apr 11, 2009}...
The hidden file is what is locking the catalog. Deleting the hidden file will certainly unlock the catalog and achieve the desired effect. However that doesn't solve the cause, only fixes the effect.
The catalog is likely locked because someone is not closing it properly or, if the catalog is on a server, someone is disconnecting from the server prior to closing Media Pro and therefore the catalog can't close/save.
Have a look into users workflows to determine how they are closing the catalog.
I am having the same issue with MP. I am the only user. I have no idea how to locate the hidden file, nor do I know what error I am committing when I close a catalog.
Rob0 -
I am glad someone brought this up, because that is why I came to the forum today. One user, multiple databases, multiple computers, always closed, always "Read Only". I mean, it's terrible. We are constantly needing to "Save As..." to both databases we have. One is 800MB, so it takes a long time. This started when we went from Expression to Media Pro v1.0 and it has not stopped. The database is stored on a Firewire 800 External, however problem exists on the local drive as well.
Only thing that "sometimes" helps, is dragging the database to the Dock Icon. Simply double-clicking the database is always Read Only. We have tried building new ones from existing images, but the result is always the same.
Earlier today I saved a catalog to my desktop. I just opened it and it says "Media Pro has detected an error in the catalog and is attempting to recover it." As I recall, I only opened it, looked at it, then went to close and it asked if I wanted to save, so I said yes. Now I need to throw this away, and go to a backup.0 -
ok i'm trying to get our tech department to help w/ this.
here's what they said in a recent email:
<<As for the first question....I guess we will all need to research wether media pro is designed to
be used in a multiuser environment or not. I don't know.>>
i think the answer is yes. the person who bought the software for our company says the answer is yes.
but. would one of the people at PhaseOne please just weigh in here in a manner that will convince our techies to take the next step in determining whether or not the
Open <<Cat. name here>> as Read Only?
<<your name here>> is already using this catalog. ‘Open Read Only’ to review the cat. use Save As… to make changes.
error message might be a network problem?
does this make sense at all?0 -
[quote="ohkitsune" wrote:
... would one of the people at PhaseOne please just weigh in here in a manner that will convince our techies to take the next step in determining whether or not the ... Read Only?...error message might be a network problem?
I can't say if, or presume that this is a Network problem. It is likely an access problem, as the software cannot properly access the location of the catalog to clear the hidden file upon quitting or saving the catalog. What is causing the access conflict is not known nor can it be speculated.0 -
Hi All
I just want to add to this tread my experience with exactly the same problem.
I'm a single user, using a single machine and not in a net work. At least in my case, this is not a network/multi user issue, it is something else.
What I have also noticed is that I normally get this error when I open an existing catalogue via the File>>Recent Catalogues menu. If the referred message appears, I just don't open it there, and go straight to the folder where the catalogue is, double click it and it opens normally.[quote="Drew" wrote:
... It is likely an access problem, as the software cannot properly access the location of the catalog to clear the hidden file upon quitting or saving the catalog. What is causing the access conflict is not known nor can it be speculated.
Also, I have noticed that MP is failing to close properly, and very often (not always) when I close the software (File>>Exit or simply close the window) I get that "Media Pro has unexpected closed ....etc. etc.) message. It also happens after I have closed MP for some time (with or without the MP unexpected closed message) and shut the computer down. I often get a system message saying that there is a program open stopping the system to shut down and will be forced to close so the shut down can proceed. After a few seconds the system shuts down.
All my catalogues are saved in a internal HD, and all images on a external HD.
I hope the above can help finding the root of the problem0 -
Drew: thanks for your timely reply.
but.
i don't want you to tell me whether or not i'm having a network problem.
i just want you to say
<<whether media pro is designed to
be used in a multiuser environment or not.>>0 -
[quote="ohkitsune" wrote:
<<whether media pro is designed to
be used in a multiuser environment or not.>>
No and yes - you can use the same Catalog from different Workstations but NOT at the same time.0 -
On OSX, you might invite your techies to run opensnoop or, if they're really hard-core, dtruss.
Jos[quote="ohkitsune" wrote:
ok i'm trying to get our tech department to help w/ this.
here's what they said in a recent email:
<<As for the first question....I guess we will all need to research wether media pro is designed to
be used in a multiuser environment or not. I don't know.>>
i think the answer is yes. the person who bought the software for our company says the answer is yes.
but. would one of the people at PhaseOne please just weigh in here in a manner that will convince our techies to take the next step in determining whether or not the
Open <<Cat. name here>> as Read Only?
<<your name here>> is already using this catalog. ‘Open Read Only’ to review the cat. use Save As… to make changes.
error message might be a network problem?
does this make sense at all?0 -
According to Phase One Customer Support:
Yes the database is networkable, and thats the problem. Once you open the database, it locks it from others making changes. The problem is what was already said, if you Save and Exit, it really Saves and Crashes. I get that all the time myself.
There is a hidden file in the same folder that is attached to the NAME of the database. So, lets say the name is ABC. ABC becomes locked. Change the name to ABD, and its suddenly unlocked. The problem is that if you change the name back to ABC, it's locked again. You need to use an OSX Script that unHides the files. You can then easily see the problem, delete it, and Hide them again. The other workaround is to move the databases out of the folder, delete the folder, recreate the folder, then put the databases back in. Another suggestion I have is to Save, Close the database, then close the program. If it crashes, it wont matter.
I offered the suggestion to have a Preference Checkbox to NOT lock the file because we only have 1 user at a time. This "Feature" is more problematic than helpful, in our situation.0 -
[quote="Bob6" wrote:
According to Phase One Customer Support:
Bob,
The information you provided seems to be paraphrased from a recent support case. Although some of it is accurate there is some rather misleading information for other users that may reference this thread.
To clear up any confusion it is certainly possible to access and use a catalog on a network, this is not a problem if your network access is stable and without conflict. "Save and Exit" does not equal "Save and Crash", unless of course there is a conflict accessing the catalog on the network at the time of saving.
Yes, there is a hidden file as previously mentioned in this thread. Upon saving a catalog and closing said catalog, the software will remove this hidden file to allow a different user to access the catalog. Should there be an issue (the potential reasons are many) that the software cannot properly access the catalog location it may not remove the hidden file and thus keeps the catalog locked.
Renaming the catalog, moving the catalog to a different folder or deleting the hidden files will certainly solve the "Locked Catalog" issue. However that only fixes the effect of the issue, it does not remedy the cause which can range anywhere from dropped network access to a read/write conflict with the catalogs location.0 -
thanks to everyone for the helpful input. 0 -
We opened the catalog today, and were greeted with a Spinning Beach Ball for about 5 minutes before we force quit. Of course, that locked the file.
Subsequently, we did this: Opened the database and Synchronized all the annotations to the files; took about 20 minutes. Then we created a new database, and reimported everything. Took another 20 minutes.
The odd thing here is this: Old Database was iView to Expression to MediaPro, and was currently at 60GB (Yes, GigaBytes). It was only 4,000 images, but completely unusable. No idea why it was that large. After the import, the new database was only 500MB, and worked fine.
After a few tests, I have determined that each item in the database took up no more than 180k. Which means that under a controlled situation, 100 JPGs, Movies or Layered TIF files was under 20MB. Our largest database is 88,000 images, and 20GB. This makes sense with the math. It also works as expected.
So, I think the net of this is that if you take the "Number of Items in List", and Times it by 180k, that should be approximately the final file size. If it is significantly larger or smaller, there seems to be a database problem.0 -
[quote="Bob6" wrote:
According to Phase One Customer Support:
Yes the database is networkable, and thats the problem. Once you open the database, it locks it from others making changes. The problem is what was already said, if you Save and Exit, it really Saves and Crashes. I get that all the time myself.
There is a hidden file in the same folder that is attached to the NAME of the database. So, lets say the name is ABC. ABC becomes locked. Change the name to ABD, and its suddenly unlocked. The problem is that if you change the name back to ABC, it's locked again. You need to use an OSX Script that unHides the files. You can then easily see the problem, delete it, and Hide them again. The other workaround is to move the databases out of the folder, delete the folder, recreate the folder, then put the databases back in. Another suggestion I have is to Save, Close the database, then close the program. If it crashes, it wont matter.
I offered the suggestion to have a Preference Checkbox to NOT lock the file because we only have 1 user at a time. This "Feature" is more problematic than helpful, in our situation.
I also experience the problem explained in the first mail though I am a single user with a single PC. I think this must have something common with another chronic problem: MP crashes almost every time when you try to close it normally. So, it is quite possible that you just cannot get it closed normally because there must be some bug in ti!
Regards,
Mark0 -
[quote="NNN634320717969338257" wrote:
MP crashes almost every time when you try to close it normally. So, it is quite possible that you just cannot get it closed normally because there must be some bug in ti!
Pelase reference the previous post. If you are having consistant issues please create a support case.[quote="Drew" wrote:
...Although some of it is accurate there is some rather misleading information for other users that may reference this thread.
To clear up any confusion it is certainly possible to access and use a catalog on a network, this is not a problem if your network access is stable and without conflict. "Save and Exit" does not equal "Save and Crash", unless of course there is a conflict accessing the catalog on the network at the time of saving.0 -
We never did "solve" the problem. Closing MediaPro almost always equals Locked File, when using an external firewire. We came up with a rudimentary "Save File, Close Window, Quit MediaPro" mentality. That seems to work most of the time.
If the program supports networking, thats great, but since we do not use this program in a networked environment, can we please have a checkbox to turn that "feature" off? It's a workflow killer.0
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