workgroup is not accessible

jliddil

• November 11, 2010 15:17

First try as I must I can't create a ticket. My account shows a software license but no registered product. I have Captureone 5. Full name is James Liddil

I am attempting to access CaptureOne via ID Imager. When I do this I get an error of "workgroup is not accessible" dialog. OI close it an then proceed. But I continue to get this message. Further text of the dialog goes on to talk about server permissions etc. I am running on Windows XP SP3. Captureone is local. My photos are on a Western Digital My Drive. What do I need to change to correct this?

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  Paul Steunebrink

  • November 11, 2010 20:56

  If you like to create a support case, skip the registration field. It is for hardware only.
  
  I am not familiar with ID Image, so I skip that part. Next, you seem to have a permissions issue when trying to open a folder on a external disk from Capture One. This is not uncommon. In general, work on files on your internal disk first to see it all works correct.

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  jliddil

  • November 11, 2010 21:35

  [quote="Paul_E" wrote:
  If you like to create a support case, skip the registration field. It is for hardware only.
  
  I am not familiar with ID Image, so I skip that part. Next, you seem to have a permissions issue when trying to open a folder on a external disk from Capture One. This is not uncommon. In general, work on files on your internal disk first to see it all works correct.

  
  
  Yes I figured out how to create a ticket. Terrible support ticket system. Made me enter harrdware stuff as it is mandatory. I made it up.
  
  support says map the drive. Do that tonight when I get home. That seems odd since is a drive I already access via my machine on my home network.
  
  I'm new to Captureone having gotten it free since I own Expression Media. And now I have a Nikon so I can use C1.

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