Help P1 dies immediately (under XP SP3)

Arthur101

• March 28, 2010 19:37

Hi
i have P1 5.1 (not 5.1.1) installed under MS XP (SP3.0). A few days ago things wehere working great.
Today P1 died after a few seconds away (only the small window with the verison nr shows for a short moment.)

After trying many things (virus checks, reboots etc. etc. etc.) i decidet do uninstall P1 and install it again. no change
4.8 of P1 still runs on that machine. that is the odd thing about it. maybe a new

i am really stressed and have not the slightest idea what to do. any other software still runs fine. so i do not suspect XP all the way. there was a security patch of MS issued on the 9.3.2010 i deletet it but that does not seems to be the reason.
the latest update is a hotfix for Windows XP (KB979306) from the 23.2.2010

is there an isssue with maybe fixes of MS or is there a way to start P1 so one can see, why it dies away?

i must say i just found some small hint: start as "Ausführen als" hwat translates probably to "run as" then i get an error message:
"die software Preferences unter %USERPROFILE%\AppDataLocal\Phase_One sind beschädigt. Bitte korrigieren oder löschen siese diese und starten dann das Programm neu"
wich translate into something like "the software Preferences under %USERPROFILE%\AppDataLocal\Phase_One are defected. Pleas correct or delete them and start the program again"

i did that, aftre the start the directory is created ne. nothing sems abnormal.

any help or suggestion are mor then welcom.

arthur

i also tried 5.1.1 does react exact the same way.

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  Paul Steunebrink

  • March 28, 2010 19:59

  When starting, Capture One 5 is reading a number of files besides the program files. The preference file is the first that comes to mind, but you already removed the Phase_One folder in your user's profile folder, which contains the preference file USER.CONFIG. Better safe than sorry, you might want to check again. Instructions can also be found here:
  viewtopic.php?p=34318#p34318
  
  Next, I would delete the default session file (Capture One.col50) in the Pictures/Capture One Library folder.
  
  Another way to test whether the problem is user-based or computer-based to help troubleshooting, log in as a different user on your computer and start CO5. If it runs fine, the problem is in the user profile, if not, it is in the computer (can for example be .NET Framework related).
  
  There are knowledgebases article for both fully uninstalling CO4 or 5 and repairing .NET Framework on XP:
  PhaseOne KB1158 - Uninstall CO4 from WinXP/Vista
  Repair NET FX for XP
  Note that you need up to .NET FX 3.5 SP1 for CO 5.x

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  Arthur101

  • March 28, 2010 21:21

  Paul thank you so much!
  
  i did now open an issue at support - if i get anywhere i will let you know.
  
  unfortunately all this actions did not solve my problem.
  I checked for virus again, repaired all the Microsoft .NET Framework 2.0 3.0. 3.5 SP1 (again)
  installed PO 5.1 again. tried another user.
  
  I did notice a blimb of a second a crash message box appearing. i was not able to even film it with camtasia it dissapeard so fast . do you know of any log files that would lieave somewhere, sins it has time to show up quickly?
  
  Any way to star P1 in a different mode?
  I am allmost giving up. but then where should i go? PO is in my eyes the most comfortable RAW converter and it does a great job... or i must say ... did ..
  
  
  kind regards
  
  arthur

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  Thingo

  • June 10, 2010 13:03

  Arthur101, did you ever have this problem resolved?
  
  I'm having a similar very nasty problem with C1 v5.1.1 Pro displaying the splash screen then exiting. Discussion here: Re: Capture One 5.1.1 crashes on start-up

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