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file upload in tech support

dale11833
Tech support has requested logs on my support case. When I go to browse the files to upload, every file I want to upload is greyed out, even the zipped file of all my logs. Happens in Chrome browser In Safari the upload window does not even appear.
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2 comments

Date Votes
  • Drew Altdo
    Try updating Flash.
    The tools working properly so it would be a local conflict.

    Could also be Chrome... we're looking into it. In the meantime use Safari.
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  • dale11833
    not sure what version of flash was installed previously, but I installed the newest version, ran apple software updater, updating java and a security update, then used safari, and it worked.
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