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Crashing when Exiting C1 - "Saving..." never ends

m. kobal
Hi,
whenever I want to close down C1 12 and 12.001 (the latest update) it hangs on "Saving..." and it would go forever unless I wouldn't shut down/ended the program with "Task manager".

Anyone knows what might be the cause of that?
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Comments

4 comments

Date Votes
  • m. kobal
    *Update*
    I have solved the problem by emptying session trash folder of 4500 images... 🤭
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  • m. kobal
    And the problem is back... As soon as I opened new folder in the browser, C1 hangs-on when I want to shut it down/exit.
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  • SFA
    [quote="m. kobal" wrote:
    And the problem is back... As soon as I opened new folder in the browser, C1 hangs-on when I want to shut it down/exit.


    This is a Session usage rather than a Catalog? (I know you wrote "session" but it is a widely used word so best to confirm.)

    I sometimes see this very briefly and sometimes for much longer times when closing a session (I always use "Close Window" as I often have more them one session open at the same time.)

    I think this is the result of a problems being able able to access some files on disk to update with the contents of memory. Normally, I think, this would be happening second by second but sometimes it appears not to be the case.

    Id your session on a local disk or an external drive? Or maybe a NAS? I seem to see the message more often when using a NAS - but I do not claim to have undertaken and thorough analysis.

    The Log files may offer some clues.

    I would suggest clearing temp files and maybe the batch queue for output processing. Also create a Support Case to obtain assistance from the C1 Technical Support Team.


    HTH.


    Grant
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  • m. kobal
    Hi Grant, thank you for your feedback.
    Not sure what did it, but now it works.

    I am working only in sessions and using mostly external ssd drives.
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