Constant start up crash
every time i finish exporting and close when I try to restart I get a "capture one has unexpectedly stopped working "message ,
the only way to get it going mostly is to reboot the pc running on windows 7, some times however i have to delete the last used catalogue any ideas any one?
I have just discover that if I open another catalogue that works, (which was created as a session), and then try file_open then go to the supposedly faulty catalogue i get the same capture one message but the catalogue actually opens????
the only way to get it going mostly is to reboot the pc running on windows 7, some times however i have to delete the last used catalogue any ideas any one?
I have just discover that if I open another catalogue that works, (which was created as a session), and then try file_open then go to the supposedly faulty catalogue i get the same capture one message but the catalogue actually opens????
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I would suggest that for some reason the problem catalogue actually has a problem.
Try a Repair to see what happens. If that doesn't work and the catalogue still fails to open you need to decide whether the catalogue is disposable or needs to have resuscitation attempts made. If you want to recover it the best option may be to create a Support Case.
In Capture One click on the Help menu in the top line. Then Capture One Support.
That should take you to the Support web site from where you can login and create a Support Case at "Contact Technical Support".
HTH.
Grant0 -
Yes have same problem, Completely uninstalled per directions from Knowledge base How to uninstall from windows 8 and re-installed but every time I start it just says Capture One has stopped working.
A little history downloaded Capture One for Sony then paid for the Pro for Sony upgrade (not full Pro) and everything worked great was having fun But then an update so I downloaded it and installed, tried to but after that at start up "Capture One has stopped working". But like I said COMPLETELY uninstalled per directions from support and all files that they directed.
Now I download CaptureOne.Win.8.1.1-bd8e.exe is this the right file because it does not work.
I am going to try one more thing and uninstall all my Canon software to see how that does.
Ed genaux0 -
Ed,
I think your best bet is to open a support case with Phase One. They are able to go through log files and other necessary diagnostic information to get to the bottom of.
http://www.phaseone.com/SupportMain.aspx0 -
Ed,
Create a Support Case and let the support team help you out.
Meanwhile ....
Were you working with sessions or catalogs?
As we are dealing with computers there is the possibility that the data has some problems for some obscure (at the moment) reason.
When C1 opens it will, by default unless you tell it otherwise, open the last session or catalog that you had open or had attempted to open.
One easy way you can make sure that does not happen is to rename it or move it somewhere that will break the connection to it when C1 starts. You would of course do that through the Windows Explorer.
If for any reason C1 cannot find the "last open" session or catalog I would expect it to present the "recently opened" list for you to select from should you wish. If C1 still fails you most likely have something strange going on with your installation. If it works you have a problem with some data somewhere. If it makes no difference ... something odd is happening for reasons that need to be identified.
HTH.
Grant0 -
I sent the generated fault file to C! but no reply was or is forthcoming, in the mean while I found that ifI change my work flow a bit it seen=ms to stop what I have done is
create a catalogue which is in my pictures capture one folder
on import import to a pre existing folder ,for example," birds" import by date by date
once edits tags ect are done export to same birds folder into a subfolder with description or whatever name i want to give it.
this seems to work consistently
I just have to clear out the catalogue thumbnails and re import from the saved location if for some reason i want to re edit the images.
hope that makes sense0 -
[quote="adwb" wrote:
I sent the generated fault file to C! but no reply was or is forthcoming
Crashs reports are very valuable to Phase One, so please do keep them coming in the unfortunate event of a crash. However, do expect a reply or reaction, you need to create a support case for that.0 -
[quote="adwb" wrote:
...
I just have to clear out the catalogue thumbnails and re import from the saved location if for some reason i want to re edit the images.
Considered to re edit your raw files and process/export again?0 -
Paul thank you for your support and advice, however the fault still persists and I am fed up with struggling to use this software. I do not have the time or patience to reboot my pc every time i want to open a catalogue in c1. despite contacting support and submitting fault files i saved there has been no reply, they did reply to a couple of minor operation questions; sort of, if a cryptic line which read "please look at the attached screen capture " counts as a reply.
I am reverting to lightroom as I can't mess about like this and will probably see if i can get my money back, which I doubt,
I certainly will not advise anyone to use this software as given the comments above I am not the only one with problems.0 -
Grant thanks for the reply, my answers in red below.
[quote="SFA" wrote:
Ed,
Were you working with sessions or catalogs?
When C1 opens it will, by default unless you tell it otherwise, open the last session or catalog that you had open or had attempted to open. only sometimes mostly not
if for any reason C1 cannot find the "last open" session or catalog I would expect it to present the "recently opened" list for you to select from should you wish. If C1 still fails you most likely have something strange going on with your installation. If it works you have a problem with some data somewhere. If it makes no difference ... something odd is happening for reasons that need to be identified.
the recently opened list randomly opens or the last catalogue randomly opens, that is if the program opens at all, if the list opens and you select the last cat that causes a crash mostly, then on the next attempt it opens so how can it be corrupted data I wonder
Grant you suggested a repair where do I do that ?
HTH.
Grant0 -
Ed,
I'm not a catalog user and have only ever had one corruption (a single edit file in a 2000 image session) that caused me an intermittent problem - not dissimilar to the one you have described in effect.
In my case I spotted the problem edit by its thumbnail (by chance at the time though I would have reached it eventually), deleted the edit and recreated it and all was well.
For a more generic approach you can get to the "Verify catalog or Session" option from the File menu.
You will need to navigate to the cocatalog or cosession file that seems to be problematic and then let the program do its thing. Instructions will be provided I think. Others are likely to be more familiar with a practical use of the verifier than I am.
I think you have you already tried creating a completely new catalog or session? And it seems that that works?
If so is there any reason that you cannot simply delete the problem catalog? I'm thinking that it seems to be somehow interfering with an otherwise usable system.
Try the verify first and then let's consider the options for deleting if that does not produce a successful result of some sort.
Grant0 -
Update to my crashing problem, I eventually after sending files to support I got this reply which seems to have sorted the problem.
Hi - we have from R&D been asked if you could try this:
Try changing the ‘Auto Sync sidecar XMP’ preference to ‘None’.
Here is how to do it:
1) Clicking ‘Edit->Preferences’ in the menu of the main window. This will pop up the preferences window.
2) Click on the ‘Image’ tab.
3) Click ‘None’ in the ‘Auto Sync sidecar XMP dropdown’
Are you now able to make Capture One crash? if yes - could you kindly supply a small video grap showing what you do to get Capture One to crash - here's a link to a freeware application you can use:
https://www.techsmith.com/download/jing/
Thanks for your help0 -
It crashes on exit rather on start, but this is not a "professional" software standard. It is a good idea to stop using it, as neither the product nor the support team appear to reach professional standards. Sorry P1, but that's where you put yourself from C1 6.0 on.
F.0 -
[quote="pkurhieuyr" wrote:
It crashes on exit rather on start, but this is not a "professional" software standard. It is a good idea to stop using it, as neither the product nor the support team appear to reach professional standards. Sorry P1, but that's where you put yourself from C1 6.0 on.
F.
F.
You cannot really project your local problem, whatever is causing it, onto the whole C1 user base by adding comments on multiple threads.
Yes I can understand and sympathize with your frustration but it is YOUR frustration and not the continuous experience of the whole user community.
Public sniping about quality issues (as you perceive them) is not a great way to go about venting your frustration.
Can you be completely sure that problems is not down to some other aspect of your system? Perhaps an update of some other component that is part of the shared resource systems that are so common in hardware developments these days?
Grant0 -
Hi Grant,
It is not frustration. C1 has, IMHO, the best rendering engine. Period. I value highest quality above all. And I give credit any time I can. But, P1 soft products have a long history of poor engineering and QC. This is why I tested and waited since v5 of C1 to pay. And I did pay and it is one of the worst software products I have used (since 1983). The forums are full with reported problems related to speed, memory, stability issues. I am not new here. I have currently installed in my computer over 451 (!) programs and NONE has any problems I am ware of, for the last three years. Two exceptions: C1 and MP. Since the arrival of C1 v8.0 I reported three bugs, one was fixed in a release, one was reproduced and reported to R&D for FUTURE FIX and the third (here) is debated... Still, yes, some fault in my system can exist. But the statistics speak against it, as robustness of P1 SW is not something to be proud of.At any rate, I would be more than happy to get assisted in finding the fault. With one exception. I do not want to reinstall W7 anytime C1 has a nasty unreproducible bug, as the rest of 450 programs run flawlessly.
Can you help? Most welcome. That's all I need. The rest is useless.
Regards,
Florin.0 -
[quote="adwb"] wrote:
I do not have the time or patience to reboot my pc every time i want to open a catalogue in c1.[/quote]
Have you tried using Task Manager and ending the C1 task when it crashes or freezes? Shouldn't be necessary, as you say, but it's still quicker than rebooting.
Roger0 -
Florin:
Not wanting to defend P1 but other than some minor glitches at some time, C1 has been running just fine on my machines which I've owned over the time - and this goes now back to the beta version of V4. Lucky me and less lucky you? I don't think so. It's just a fact that especially desktop PCs can be built up in so many different HW and SW configurations, then still adding the individual tweaks by OS settings and configurations (not even taking into account whether those are all / always appropriated etc.) with the result that problems can happen. MS was always critizised for buggy SW - but different to Apple's system which run only on proprietary HW platforms, MS's product run on a plethora of HW platforms. OK that doesn't bring us closer to a solution for your specific problems. But having the above in mind I'd suggest to do, if possible, a pretty simple test by installing C1 on a different machine, perhaps a friend of yours, to see whether C1 installs and runs there. This at least would be highly indicative that the problems, whatever the true reason may be, may have a relation to your specific HW, SW and/or settings / configuration of your machine. This still doesn't solve the problem but at least it would allow to cut down the number of possible reasons and thus being a bit more constructive for finding a solution.0 -
I would be curious how many of the other 450 programs are running at the same time that C1 is running. 0 -
[quote="Michael11" wrote:
It's just a fact that especially desktop PCs can be built up in so many different HW and SW configurations, then still adding the individual tweaks by OS settings and configurations (not even taking into account whether those are all / always appropriated etc.) with the result that problems can happen.
There ya go.
A while back I had interminable problems with Capture One 8 locking up irrevocably on my Windows 7 box after as few as one or two exports - not a good situation when I can often come back from a shoot with a four figure count of images.
Phase One tried to help, but couldn't.
What did help was the simple (and perhaps surprising) expedient of running Capture One under a different User Account: same hardware, same resources, same software, same images, totally different result. Capture One was bomb-proof again.
Can't blame Phase One for this weirdness...
And now, on my new Win 8.1 machine - still bomb-proof.
Sweeping generalisations like Florin's do not represent the broader reality...0
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