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P30 Windows 7 error when tethering in C1 5.2.1

alexmac
When I try to connect my P30 in Capture One 5.2.1 i get this error:


Detail:(300#4) LightPhase camera error: The camera did not complete a request within the expected time. - Download command timed-out (10581 ms) in WaitAsyncBuffer. Block 1 of 9 (64512 bytes).

The back is connected to my laptop via the phase one 4 pin cable through an adapter to my laptop's firewire port

My system runs Win 7 64 bit and i have 12gb of RAM onboard
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5 comments

Date Votes
  • Paul Steunebrink
    Already been here?
    viewtopic.php?p=40570#p40570
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  • alexmac
    It doesn't work. I receive the same error
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  • alexmac
    I just tried re-installing it didn't work.

    I ran the P30 firewire patch for win7 64 and the back shows up in the "devices and printers"
    as Phase One P30 when connected. So it isn't a case of the computer not connecting the
    camera. It is a Capture One problem.

    When I start Capture One. The firewire icon on the back blinks then becomes steady... the
    connecting camera menu pops up then ... the camera error message pops up.

    I have a case with Phase One but they haven't been able to help.

    The laptop is a brand-new Lenovo Thinkpad W510 with an integrated firewire port.
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  • Angus Mackintosh
    Did this ever get resolved? I'm getting the same error with P45+, Lenovo W520 (running Windows 7 64bit), and C1 6.3.2. The DB installs perfectly in Windows, seems to be connecting ok in C1 ... but then the following error occurs:

    Detail:(300#4) LightPhase camera error: The camera did not complete a request within the expected time. - Download command timed-out (10632 ms) in WaitAsyncBuffer. Block 1 of 10 (64512 bytes).
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  • Paul Steunebrink
    [quote="amphoto" wrote:
    Did this ever get resolved? I'm getting the same error with P45+, Lenovo W520 (running Windows 7 64bit), and C1 6.3.2. The DB installs perfectly in Windows, seems to be connecting ok in C1 ... but then the following error occurs:

    Detail:(300#4) LightPhase camera error: The camera did not complete a request within the expected time. - Download command timed-out (10632 ms) in WaitAsyncBuffer. Block 1 of 10 (64512 bytes).

    Have you tried to installed the Firewire driver provided by Phase One? Other options are cable and power.
    Tip: I suggest you post in the CO6/Windows or the Phase One P+ forum and open a new thread. You'll get better focus and support.
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